What owners report about visiting

1 community reports|1/5 details added|Updated 7/20

The information below comes from anonymous owner reports and keeps updating; we still suggest confirming with the clinic before your visit.

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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.

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Owner Review Summary

Distilled from Google reviews — see what pet owners actually say

👍What Pet Owners Praised

Owners consistently praised the vets and nurses for being caring, gentle and professional, especially with anxious pets. Many highlighted clear explanations, thorough examinations, and regular follow‑up calls that made them feel supported. Surgical outcomes (including desexing, dental work and soft‑tissue procedures) were frequently reported as smooth with good recoveries, and several reviewers noted reasonable pricing and quotes that matched final bills.

💬Common Feedback & Suggestions

Reviews were overwhelmingly positive, with a few concerns raised. A small number of owners reported issues with reception or phone manner, including an instance related to late arrival and one difficulty booking rabbits. Pricing transparency came up occasionally, with one overcharge later refunded and one complaint about a high dental quote, plus a rare comment alleging the clinic was money‑focused. There was also an isolated report of a misdiagnosis that worsened an eye condition.

🏥Clinic Specialties

  • Desexing and routine surgery
  • Dental cleaning and dentistry
  • Soft‑tissue surgery and mass removal
  • Emergency and urgent consultations
  • Dermatology and allergy management
  • End‑of‑life and palliative care

🏷️Keywords

#compassionateCare#gentleHandling#thoroughExams#clearCommunication#followUpCalls#anxietyAwareCare#successfulSurgeries#emergencyHelp#fairPricing#pricingTransparency#paymentOptions#welcomingStaff#longTermClients#easyParking#receptionistIssues#misdiagnosisConcern

Overall Ratings

🐾Tips for Pet Owners

  • Book a little early and arrive a few minutes before your slot to avoid any late check‑in issues mentioned by a reviewer.
  • If you want to add procedures under the same anaesthetic (e.g., a dental clean), discuss this and confirm pricing and inclusions in advance.
  • Let the team know if your pet is anxious—reviewers say staff use gentle handling, treats and stress‑reducing accommodations.
  • Ask for a written estimate and have the team explain the plan; reviewers report costs are usually explained clearly and quotes are honoured.
  • If needed, enquire about available payment options (e.g., VetPay) that other owners have used.
📊 **Overall Ratings** - Medical Expertise: 95% satisfied - Service Attitude: 90% satisfied - Convenience: 91% satisfied - Pricing: 82% satisfied - Cleanliness: 95% satisfied - Recommendability: 95% satisfied 👍 **What Pet Owners Praised** Owners consistently praised the vets and nurses for being caring, gentle and professional, especially with anxious pets. Many highlighted clear explanations, thorough examinations, and regular follow‑up calls that made them feel supported. Surgical outcomes (including desexing, dental work and soft‑tissue procedures) were frequently reported as smooth with good recoveries, and several reviewers noted reasonable pricing and quotes that matched final bills. 💬 **Common Feedback & Suggestions** Reviews were overwhelmingly positive, with a few concerns raised. A small number of owners reported issues with reception or phone manner, including an instance related to late arrival and one difficulty booking rabbits. Pricing transparency came up occasionally, with one overcharge later refunded and one complaint about a high dental quote, plus a rare comment alleging the clinic was money‑focused. There was also an isolated report of a misdiagnosis that worsened an eye condition. 🏥 **Clinic Specialties** - Desexing and routine surgery - Dental cleaning and dentistry - Soft‑tissue surgery and mass removal - Emergency and urgent consultations - Dermatology and allergy management - End‑of‑life and palliative care 🏷️ **Tags** #compassionateCare #gentleHandling #thoroughExams #clearCommunication #followUpCalls #anxietyAwareCare #successfulSurgeries #emergencyHelp #fairPricing #pricingTransparency #paymentOptions #welcomingStaff #longTermClients #easyParking #receptionistIssues #misdiagnosisConcern 🐾 **Tips for Pet Owners** - Book a little early and arrive a few minutes before your slot to avoid any late check‑in issues mentioned by a reviewer. - If you want to add procedures under the same anaesthetic (e.g., a dental clean), discuss this and confirm pricing and inclusions in advance. - Let the team know if your pet is anxious—reviewers say staff use gentle handling, treats and stress‑reducing accommodations. - Ask for a written estimate and have the team explain the plan; reviewers report costs are usually explained clearly and quotes are honoured. - If needed, enquire about available payment options (e.g., VetPay) that other owners have used.

Other areas this clinic treats

Common conditions in each area

Conditions commonly treated here

Note: this content is for general reference only — it is not a diagnosis.

Abortion, Spontaneous (Early Pregnancy Loss)-Cats

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Abortion, Spontaneous (Early Pregnancy Loss)-Dogs

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Abortion, Termination of Pregnancy

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Breeding, Timing

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Cryptorchidism

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Contact

Clinic phone
(03) 9547 7877

Opening Hours

MonTueWedThuFriSatSun
08:30〜18:00
09:00〜12:00
⚠️

Hours notice

Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.

Map

Clinic Address

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Frequently Asked Questions

Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.

Waverley Gardens Veterinary Hospital is in Mulgrave, VIC 3170. As there’s no train/metro/light-rail station within easy walking distance, driving is usually the most convenient option. Street parking is typically available nearby—please check local signage. If you’re using public transport, check Google Maps for the nearest bus route and stop to plan your trip.

They’re open Monday to Friday 8:30 am–6:00 pm and Saturday 9:00 am–12:00 pm; closed Sundays. Public holiday hours may vary, so call ahead to confirm.

You can call Waverley Gardens Veterinary Hospital on (03) 9547 7877. You can also visit their website for information: http://www.waverleygardensvet.com.au/

Book by calling the clinic, and you can visit their website to learn more about services before you book. For urgent cases, call first so the team can advise you and prepare for your pet’s arrival.

Veterinary fees in Australia aren’t regulated and can vary by clinic and the care your pet needs, and Medicare does not cover pets. Call the clinic for a current consultation quote, and if a procedure is recommended, ask for an itemised written estimate. If you need after-hours emergency care, be aware fees are typically higher. Pet insurance and payment-plan options (e.g., third‑party finance or gap claims) may help manage costs—ask the clinic what they support.

Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay), and some also support pet‑insurance gap claims or payment plans. As options vary by clinic, call ahead to confirm what this hospital accepts.

They provide emergency and urgent consultations; for after-hours help, call first to check availability and get guidance on what to do next.

Yes—street parking is typically available in Mulgrave near the clinic. Please check local parking signs and allow a few extra minutes to find a spot.

Services highlighted by pet owners include desexing and routine surgery; dental cleaning and dentistry; soft‑tissue surgery and mass removal; emergency and urgent consultations; dermatology and allergy management; and end‑of‑life and palliative care.

Pet owners rate Waverley Gardens Veterinary Hospital 4.8 out of 5 (263 reviews) and praise the caring, gentle team, thorough exams, clear explanations and supportive follow‑up calls, with smooth recoveries after surgeries and pricing many find reasonable. Some feedback mentions occasional reception/phone manner issues, a few pricing transparency concerns, and a rare report of misdiagnosis; as always, experiences can vary.

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Other veterinary clinics near Mulgrave

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Last updated: 10 July 2026