4.2
468 reviews
248 wickham rd highett vic 3190
#compassionateCare#lifeSavingCare#clearCommunication+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners frequently praise the vets’ knowledge, straight-to-the-point, no‑frills approach and clear explanations. Many cite fair or very reasonable fees, fast help in emergencies (including same‑day appointments and surgery), and successful outcomes from procedures. Long‑term loyalty is common, with clients returning for years for both routine care and surgeries.
💬Common Feedback & Suggestions
While most feedback is positive, a minority report serious concerns: a few allege misdiagnosis or incomplete testing, rough or poorly communicated euthanasia, and recommendations for procedures later deemed unnecessary elsewhere. Several reviews describe the premises as very basic, even unclean, with comments about a one‑room setup and minimal support staff. Some owners also mention a brusque or dry bedside manner and occasional disputes about charges or being billed for unwanted services. Overall sentiment is strongly favourable, but these outlier experiences are notable.
🏥Clinic Specialties
- Soft tissue surgery and same-day operations
- Desexing procedures
- Emergency appointments and care
- Preventive health advice and check-ups
- Long-term dog and cat care
- Small mammal (rabbit) care
🏷️Keywords
#knowledgeableVets#honestAdvice#noFrillsClinic#sameDayAppointments#emergencyResponse#fairPricing#longTermClients#clearExplanations#compassionateCare#brusqueManner#cleanlinessConcerns#misdiagnosisComplaints#euthanasiaConcerns#unnecessaryProcedureConcerns#minimalStaffing#surgicalCare
Overall Ratings
🐾Tips for Pet Owners
- If you need urgent help, call ahead—several reviewers were seen the same day and even had surgery performed that night.
- Ask for a clear treatment plan and itemised estimate before procedures to avoid any surprise costs and to align on necessity.
- Expect a minimalist, no‑frills clinic environment; if you value plush surroundings, manage expectations accordingly.
- If you prefer a warmer bedside manner, communicate that and bring a list of questions—the vets are described as direct and to the point.
- For sensitive procedures (e.g., euthanasia) or complex diagnostics, discuss protocols in detail so you’re comfortable with the approach.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 09:00〜12:00 | |||||||
| 09:00〜18:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Bayside Highett Veterinary Hospital is in Highett, VIC 3190. As there’s no train or light-rail station within easy walking distance, driving is usually simplest. Street parking is typically available nearby—check local signage. Otherwise, use Google Maps to plan a bus route from your location.
They’re open Monday to Friday 9:00 am–6:00 pm and Saturday 9:00 am–12:00 pm, and closed on Sunday.
Call (03) 9553 5996 to speak with the team or to book.
Book by calling the clinic to arrange a time. If your pet is unwell or it’s urgent, call ahead so they can prioritise you.
Consultation fees in Australia aren’t government regulated and vary by clinic, so call the clinic for a current quote. For any procedure, ask for an itemised written estimate in advance. If you need emergency or after-hours care, fees are typically higher. Medicare doesn’t cover pets; pet insurance and third-party payment options may help with costs depending on your policy and the clinic—ask what’s available.
Most Australian vets commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay), and some support pet-insurance gap claims or payment plans; call ahead to confirm what this clinic accepts.
Yes—reviews indicate the clinic provides emergency appointments and care, with many pets seen the same day and even surgery arranged promptly. For after-hours availability, call ahead to confirm current arrangements, especially outside the posted opening hours.
Yes—street parking is typically available near the clinic in Highett; check signage and allow extra time during busy periods.
The clinic focuses on soft tissue surgery (including same-day operations), desexing, emergency appointments and care, preventive health advice and check-ups, long-term dog and cat care, and small mammal (rabbit) care.
Pet owners rate the clinic 4.3/5 from 49 reviews, often praising knowledgeable, straight-to-the-point vets, clear explanations, fair fees and fast help in emergencies. Feedback also notes a no-frills setup and some concerns about cleanliness and communication around procedures; satisfaction scores were high for convenience (100%), service attitude (89%) and medical expertise (84%), with pricing at 67% and cleanliness rated poorly.
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Last updated: 10 July 2026