4.3
49 reviews
highett vic 3190
#knowledgeableVets#honestAdvice#noFrillsClinic+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s compassion and professionalism during emergencies, with many saying their pets’ lives were saved or stabilised after trauma, poisonings, heart failure or complex surgical needs. Reviewers highlight clear explanations, regular updates and options discussed upfront, as well as gentle, dignified end‑of‑life care. Several noted thorough assessments, capable surgeons and attentive nursing support across day and late‑night visits. The clinic is described as clean, modern and reliably available after hours.
💬Common Feedback & Suggestions
The most common concern was cost, with multiple reviewers describing high fees, feeling ‘upsold’, or wishing for clearer, itemised estimates before consenting to tests or admission. Wait times can be long—sometimes several hours—especially on weekends or public holidays, and a few people reported poor communication, brusque reception, or feeling pressured regarding decisions. A small number of reviews questioned clinical judgement (e.g., neonatal care during labour, a dosing error, or premature euthanasia recommendations) and noted mixed experiences with accepting wildlife. While the majority of feedback is positive, these issues were raised often enough to be noteworthy.
🏥Clinic Specialties
- Emergency and critical care stabilisation
- Orthopaedic fracture repair and plating
- Cardiorespiratory emergencies and oxygen therapy
- Toxicity management (chocolate, snakebite, bee stings, poisonings)
- Soft tissue and abdominal surgery (foreign bodies, splenectomy, colectomy)
- Compassionate end‑of‑life care and euthanasia support
🏷️Keywords
#compassionateCare#lifeSavingCare#clearCommunication#thoroughExplanations#supportiveDuringEuthanasia#open24x7#longWaits#highCosts#costTransparency#cleanFacilities#specialistSurgery#triagePrioritisation#followUpUpdates#rudeStaffReports#wildlifeCareMixed#itemisedBilling
Overall Ratings
🐾Tips for Pet Owners
- Ask for an itemised estimate and discuss alternatives before consenting to tests or overnight admission, as fees can add up quickly.
- Expect triage-based queues and possible long waits at peak times; bring water, a leash/carrier and comfort items for your pet.
- If you have pet insurance, bring policy details; if not, clarify likely costs and payment requirements upfront.
- Call ahead when you can, but be aware phones may be busy; on arrival, update staff if your pet’s condition changes while waiting.
- For injured wildlife or labour/neonatal cases, call first to confirm what support they can provide and how they manage those situations.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Aortic Stenosis
Aortic Thromboembolism
Arteriovenous Fistula and Arteriovenous Malformation
Ascites
Atrial Fibrillation and Atrial Flutter
Atrial Premature Complexes
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 00:00〜24:00 | 24H | 24H | 24H | 24H | 24H | 24H | 24H |
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Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Animal Emergency Centre Moorabbin is at 248 Wickham Rd, Highett VIC 3190. As there isn’t a train or light-rail station within an easy walk, driving is usually best; street parking is typically available nearby—please check local signage. You can also use Google Maps to find the nearest bus route and walking directions.
Animal Emergency Centre Moorabbin is open 24 hours a day, 7 days a week, including public holidays.
Call (03) 9532 5261 or visit https://www.emergencyvet.com.au/our-network/aec-home/aec-moorabbin.html for current information. If your pet needs urgent care, call first if it’s safe to do so or proceed directly to the clinic.
For emergencies, go to the clinic at any time; if it’s safe, call ahead so the team can prepare. For non-urgent questions or follow-up care, call the clinic or check their website for guidance.
Veterinary fees in Australia aren’t government-regulated and vary by clinic and by case, so call the clinic for a current quote. Ask for an itemised written estimate before approving tests, hospitalisation or surgery. As a 24/7 emergency hospital, after-hours fees are typically higher. Medicare doesn’t cover pets; consider pet insurance, and note some clinics offer payment-plan or gap-claim options (e.g., VetPay, Afterpay, GapOnly)—availability varies, so ask what’s offered.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay), and some support pet-insurance gap claims or payment plans. Please call ahead to confirm what this clinic currently accepts.
Yes—Animal Emergency Centre Moorabbin provides 24/7 emergency and critical care. Triage means the most critical pets are seen first, so waits can be longer at peak times, and after-hours surcharges are common; if it’s safe, call ahead to discuss your pet’s condition.
Yes—street parking is typically available on Wickham Rd and nearby streets; check local signage and allow a few extra minutes to park, especially at busy times or overnight.
The clinic focuses on emergency and critical care stabilisation, orthopaedic fracture repair and plating, cardiorespiratory emergencies with oxygen therapy, toxicity management (e.g., chocolate, snakebite, bee stings, poisonings), soft tissue and abdominal surgery (foreign bodies, splenectomy, colectomy), and compassionate end-of-life care and euthanasia support.
AEC Moorabbin holds a 4.2/5.0 rating from 468 reviews. Owners often praise compassionate, professional emergency care, clear explanations and updates, and clean facilities, while common concerns include high costs, longer wait times at peak periods, and occasional communication or service issues.
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Last updated: 10 July 2026