289 reviews
45 epsom rd kensington vic 3031
#compassionateCare#clearCommunication#thoroughExams+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners most often praised the clinic’s compassionate, communicative team and skilled specialists. Many described clear explanations, frequent phone updates and coordinated care that led to strong outcomes, including lifesaving emergency surgeries (e.g., IVDD spine work, foreign body and gallbladder surgeries) and oncology support over many months. Several noted the value of 24/7 access, efficient triage, and being able to visit pets in hospital.
💬Common Feedback & Suggestions
Feedback trends note premium pricing, with some feeling quotes or add‑ons were steep, though others said costs were explained. A minority reported misdiagnoses or inconsistent communication, including a few serious allegations around delayed or inadequate care, and occasional rudeness at reception or over the phone. Waits can be long during busy periods, and a few owners were turned away when the hospital was at capacity or frustrated by policies (time limits, deposits). There were also isolated concerns about wildlife handling and equipment/facility issues mentioned in stressful cases.
🏥Clinic Specialties
- Oncology and chemotherapy
- Neurosurgery and IVDD surgery
- Soft tissue and abdominal surgery
- Orthopaedic surgery (TPLO/cruciate repair)
- Emergency and critical care (24/7)
- Advanced imaging and diagnostics (CT, ultrasound)
🏷️Keywords
#compassionateCare#skilledSurgeons#oncologyExpertise#neurosurgerySpecialists#emergency24_7#clearCommunication#frequentUpdates#phoneTriageAdvice#highPrices#transparentQuotes#longWaits#mixedDiagnostics#adminRudeAtTimes#endOfLifeSupport#acceptsReferrals#insuranceHelp
Overall Ratings
🐾Tips for Pet Owners
- Call ahead for triage advice and an idea of wait times; it can be busy and they prioritise the sickest cases.
- Ask for a detailed written estimate and discuss alternatives or add‑ons (e.g., sedation for imaging) and any deposit requirements before proceeding.
- Bring previous records, current medications and your insurance details—staff have helped with claims and updates.
- If you’re unsure about a diagnosis or plan, ask for clear explanations and consider a second opinion; several owners did this.
- Confirm visiting hours and how often you’ll receive updates so you can plan your time during hospital stays.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 00:00〜24:00 | 24H | 24H | 24H | 24H | 24H | 24H | 24H |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Advanced Vetcare is at 26 Robertson St, Kensington VIC 3031 in Melbourne. Driving is usually the easiest option; street parking is typically available nearby, but check local signage for time limits or restrictions. If you’re using public transport, use Google Maps to plan the nearest bus route, as there isn’t a train/metro/light-rail station within a short walk.
Advanced Vetcare operates 24/7 for emergencies and critical care. Specialist consultations run by appointment, so check the website or call ahead for current availability.
You can contact Advanced Vetcare on (03) 9092 0400 or via their website at https://advancedvetcare.com.au/.
For emergencies, you can come straight in or call ahead for triage advice. For specialist care, ask your regular vet to send a referral and then request an appointment or more information via the website: https://advancedvetcare.com.au/.
Veterinary fees in Australia vary by clinic and are not government‑regulated, and Medicare does not cover pets. Call the clinic for a current quote and request an itemised written estimate for any procedures or hospital care; after‑hours and emergency fees are typically higher. Pet insurance and payment‑plan options may help with costs—ask what options are available and how to lodge claims.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some offer pet‑insurance gap claims or payment plans; please call ahead to confirm what’s accepted at Advanced Vetcare before you arrive.
Yes—Advanced Vetcare provides 24/7 emergency and critical care. They triage and prioritise the sickest patients, so wait times can vary; call ahead for advice and an idea of current demand.
Advanced Vetcare offers oncology and chemotherapy, neurosurgery including IVDD surgery, soft tissue and abdominal surgery, orthopaedic surgery (such as TPLO/cruciate repair), emergency and critical care, and advanced imaging and diagnostics (CT and ultrasound).
Yes—street parking is typically available near the hospital in Kensington; check local signage for time limits or restrictions and allow extra time during busy periods.
Advanced Vetcare is rated 4.2 out of 5.0 from 520 reviews. Owners frequently praise the compassionate, communicative team and skilled specialists, noting clear explanations, frequent phone updates, and strong outcomes including lifesaving surgeries and oncology support. Common feedback mentions premium pricing, occasional miscommunication or diagnostic concerns, long waits during busy times, and capacity limits or deposit policies in some cases.
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Last updated: 10 July 2026