175 reviews
172 east boundary rd bentleigh east vic 3165
#compassionateCare#friendlyStaff#thoroughExams+15
East West Veterinary Group
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the clinic’s integrative approach, blending conventional care with Chinese herbs, acupuncture and other natural therapies. Many report strong outcomes for tough cases (ear infections, dental work, abscesses, tumour removal, kidney disease, cancer support and gut issues), with vets taking time to explain options clearly and tailor care to anxious pets. Staff are frequently described as caring, professional and friendly, and several reviewers felt fees were reasonable or good value, even travelling long distances to be seen.
💬Common Feedback & Suggestions
While most reviews are positive, a notable minority cite administrative and communication problems, including delayed notes/invoices, disorganisation and difficulty getting quotes by phone. Some mention long waits and a busy clinic, and a few describe rude or brusque interactions or feeling rushed. There are isolated but serious complaints about judgement or empathy in sensitive situations, procedures not delivered as expected, and past renovation noise during consults. Overall sentiment skews favourable, but smoother admin, clearer communication and more consistent customer service were common suggestions.
🏥Clinic Specialties
- Integrative medicine with acupuncture and Chinese herbal therapy
- Dentistry and scale and polish
- Soft‑tissue surgery and tumour removal
- Dermatology and allergy management
- Chronic disease and palliative care
- Laser therapy for pain and rehabilitation
🏷️Keywords
#integrativeCare#holisticApproach#acupuncture#chineseHerbalMedicine#strongOutcomes#caringStaff#clearExplanations#fairPricing#worthTheDrive#busyClinic#longWaits#adminIssues#disorganised#rudeStaffReports#dentalCare#surgeryAndTumourRemoval
Overall Ratings
🐾Tips for Pet Owners
- Book ahead and allow extra time on the day, as the clinic can be busy and waits are reported at times.
- If you need consultation notes or invoices for insurance, follow up proactively by email or phone to get them promptly.
- Discuss your preferences for natural versus conventional treatments up front; the team offers acupuncture, herbs and standard medicine.
- Flag any past anaesthetic reactions or anxiety—reviewers noted the staff can tailor sedation and keep you with your pet until relaxed.
- If requesting a cost estimate (e.g., for sensitive procedures), be prepared that quotes may be provided in writing rather than over the phone.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 09:00〜12:30 | |||||||
| 09:00〜18:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
East West Veterinary Group is at 565 South Rd, Bentleigh VIC 3204. It’s in the suburb of Bentleigh; as there isn’t a train/metro/light‑rail station within easy walking distance, driving is usually the simplest option. Street parking is typically available nearby—check local signage. If you’re using public transport, use Google Maps to find the nearest bus route and stops to suit your journey.
They’re open Monday to Friday 9:00 am–6:00 pm and Saturday 9:00 am–12:30 pm; closed on Sundays. Hours may vary on public holidays—call ahead to confirm.
Call (03) 9555 1899. You can also visit http://www.eastwestvet.com.au/ for more information.
To book, call the clinic during opening hours, or check the clinic’s website for appointment options or to send an enquiry. As it can be a busy clinic, consider booking ahead and allow a little extra time on the day.
Veterinary fees in Australia aren’t regulated by a government fee schedule and Medicare doesn’t cover pets, so consultation prices vary by clinic and the care your pet needs. For the most current consultation fee, call the clinic and ask for a quote, and if any procedures are recommended, request an itemised written estimate. If you need after‑hours or emergency care, be aware fees are typically higher. Pet insurance may help with eligible costs, and some clinics use payment options like VetPay, Afterpay or GapOnly—ask what’s available to you.
Most Australian vets commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some may offer pet‑insurance gap claims or payment plans; call ahead to confirm what this clinic accepts.
They provide integrative care combining conventional medicine with acupuncture and Chinese herbal therapy, plus dentistry (scale and polish), soft‑tissue surgery and tumour removal, dermatology and allergy management, chronic disease and palliative care, and laser therapy for pain and rehabilitation.
Pet owners rate the clinic 4.4 out of 5 (based on 136 reviews), with feedback mostly positive. Reviewers praise the integrative approach (acupuncture and Chinese herbs alongside standard care), clear explanations, caring staff and good outcomes for challenging cases, with many considering fees fair value. Some note admin and communication issues (e.g., delays with notes/invoices or quotes), occasional long waits and busy periods, and a few report brusque interactions—suggesting booking ahead and clear communication helps.
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Last updated: 10 July 2026