224 reviews
20-22 Uralba St, NSW 2480
#emergencyCare#lifesavingCases#compassionateEuthanasia+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the caring, friendly team and gentle handling of pets, from routine visits to complex surgeries and hospital stays. Many mention clear explanations, practical home‑care instructions and follow‑up, plus quick help in urgent situations, including on Sundays and after hours. The clinic is frequently described as clean and welcoming, and long‑term clients trust the staff with a wide range of animals.
💬Common Feedback & Suggestions
While the tone is largely positive, a minority of reviews raised concerns. Several cite incomplete examinations or clinical mistakes (e.g. a misdiagnosed ear issue, a nail trim cut to the quick, and feeding known allergens), along with patchy communication or accountability. A few mention long waits, confusion during COVID-era procedures, being turned away when the clinic was at capacity, and frustration around puppy school refunds; one review also describes a distressing payment‑policy dispute over an unaffordable surgery.
🏥Clinic Specialties
- Soft tissue surgery and hospitalisation
- Dentistry and dental surgery
- Emergency and after-hours care
- Puppy preschool classes
- Poultry and wildlife care
- Tick paralysis treatment
🏷️Keywords
#compassionateCare#friendlyStaff#skilledVets#clearCommunication#emergencyHelp#afterHoursAvailability#cleanClinic#loyalClients#fairPrices#pricingTransparency#paymentPlansAvailable#puppySchool#longWaits#misdiagnosisConcerns#refundIssues#policyConcerns
Overall Ratings
🐾Tips for Pet Owners
- Book ahead for procedures as they can be busy and waits for some services may be longer.
- Ask for a written estimate and discuss cost options up front; payment plans have been available for some clients.
- If attending puppy school, confirm cancellation and refund terms in advance.
- For emergencies, call ahead to check capacity or after‑hours availability so the team can triage and advise quickly.
- Provide any allergy or special‑diet instructions in writing and confirm they’re noted on your pet’s chart.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 07:00〜18:00 | |||||||
| 08:00〜12:00 | |||||||
| 09:00〜11:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Clyde Campbell Carpark
175mKeen St, Lismore NSW 2480, Australia
John Crowther Carpark
220mDawson St, Lismore NSW 2480, Australia
Trinity College Pool Public Carpark
329m36 Orion St, Lismore NSW 2480, Australia
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Keen Street Veterinary Clinic is at 38 Keen Street, Lismore NSW 2480, in the Lismore CBD. There isn’t a train/metro/light-rail station within easy walking distance, so driving or checking Google Maps for the nearest bus route is recommended. Nearby parking includes Clyde Campbell Carpark (about a 2‑minute walk), John Crowther Carpark (about a 3‑minute walk, 24‑hour), and Trinity College Pool Public Carpark (about a 4‑minute walk).
Opening hours can vary and may change, so please call ahead to confirm the current times.
You can call (02) 6621 9811 for enquiries or to speak with the team. You can also visit their website for more information: http://www.keenstreetvetclinic.com.au/?utm_source=google&utm_medium=organic&utm_campaign=gmb
Call the clinic to book your pet’s appointment, and for urgent cases please call before you arrive so the team can triage and advise. For puppy preschool, confirm class availability plus cancellation and refund terms when booking.
Veterinary fees in Australia aren’t regulated by a government fee schedule and Medicare does not cover pets, so consultation costs vary by clinic and by case. Call the clinic for a current quote, and ask for an itemised written estimate for any procedure or surgery. As they provide after-hours care, be aware that fees outside normal hours are typically higher. If you have pet insurance or are considering payment-plan options (e.g. VetPay, Afterpay) or gap claims (e.g. GapOnly), ask the clinic what they currently support.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some also support pet‑insurance gap claims or payment plans; please call ahead to confirm what this clinic currently accepts.
Yes, the clinic lists emergency and after-hours care among its services, and reviewers mention receiving help after hours and on Sundays; call ahead to check current availability and capacity so the team can triage quickly.
Yes—Clyde Campbell Carpark is about a 2‑minute walk (~175 m), John Crowther Carpark is about a 3‑minute walk (~220 m, 24‑hour), and Trinity College Pool Public Carpark is about a 4‑minute walk (~329 m).
The clinic’s services include soft tissue surgery and hospitalisation, dentistry and dental surgery, emergency and after‑hours care, puppy preschool classes, poultry and wildlife care, and tick paralysis treatment.
Keen Street Veterinary Clinic is highly reviewed, with a 4.7/5 rating from 282 Google reviews. Owners praise the caring, friendly team, clear explanations, gentle handling, follow‑up, and a clean, welcoming clinic, with prompt help in urgent situations. Some feedback notes occasional incomplete exams or mistakes, patchy communication, longer waits when busy, and concerns around refunds or payment‑policy disputes.
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Last updated: 8 July 2026