116 reviews
25 brooke st woodend vic 3442
#compassionateCare#thoroughExams#gentleWithAnxiousPets+12
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the clinic’s compassionate, friendly team and the way vets take time to explain options while handling pets gently, including nervous or senior animals. Many cited strong outcomes — from smooth speys and quick recoveries to life‑saving diagnoses (including Addison’s disease) and timely detection/referral for tumours — with attentive follow‑ups. The environment was noted as clean and calm, and numerous reviewers expressed long‑term loyalty, saying they wouldn’t go anywhere else.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive. A small number of owners reported concerns: one detailed a costly misdiagnosis with unhelpful admin follow‑up when requesting records, and another experienced a long hold time on the phone. While several comments described prices as fair or supported by payment options, that single case tied cost to an unsatisfactory outcome. One reviewer also mentioned a dislike of corporatisation despite praising the care.
🏥Clinic Specialties
- Compassionate end‑of‑life and euthanasia support
- Soft tissue surgery and post‑operative care (e.g. spey)
- Rapid diagnosis and treatment of critical conditions (e.g. Addison’s disease)
- Preventive care, vaccinations and puppy preschool
- Senior pet care and calming anxious patients
- Referral coordination for advanced procedures
🏷️Keywords
#compassionateCare#empatheticTeam#clearCommunication#thoroughExams#followUpCalls#gentleHandling#endOfLifeSupport#surgicalCare#lifeSavingDiagnosis#cleanClinic#fairPricing#paymentOptions#convenientOrdering#urgentAppointments#longTermLoyalty#phoneHoldIssues#adminFollowUpConcerns
Overall Ratings
🐾Tips for Pet Owners
- Book ahead when you can, as the clinic can be busy, though they have made room for urgent cases.
- If cost matters, ask for an estimate and enquire about payment options; some reviewers found procedures reasonably priced and payment plans helpful.
- For special‑order diets or medication, confirm ordering and pickup times — one reviewer received food the next day and could collect at 6 pm.
- Let staff know if your pet is anxious or elderly; reviewers noted the team takes extra time to settle nervous patients.
- If you have trouble getting through by phone, consider following up via email or visiting in person.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:30〜18:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
CyclePort
364mMacedon Ranges Business Centre, 1/105 High St, Woodend VIC 3442, Australia
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Greencross Vets Macedon Ranges is at 5 Brooke St, Woodend VIC 3442. There isn’t a train or light-rail station within easy walking distance, so driving is usually simplest. Street parking is typically available nearby—check local signage. If you’re using public transport, check Google Maps for the nearest bus route and timings.
They’re open Monday to Friday, 8:30 am to 6:00 pm, and closed on weekends. Hours can change on public holidays, so call ahead to confirm.
You can contact the clinic on (03) 5427 3737. You can also reach them via their website: https://www.greencrossvets.com.au/vets/macedon-ranges/?utm_source=google&utm_medium=organic&utm_campaign=local_seo&utm_term=woodend
Book online via their website or call the clinic to arrange a time. Online bookings: https://www.greencrossvets.com.au/vets/macedon-ranges/?utm_source=google&utm_medium=organic&utm_campaign=local_seo&utm_term=woodend
Consultation fees vary because there’s no government-published fee schedule for vets in Australia and Medicare doesn’t cover pets. Call the clinic for a current quote, and if your pet needs any procedure ask for an itemised written estimate. If you have pet insurance, check how claims and any gap work; some clinics also offer payment-plan options—ask what’s available.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay / Google Pay), and some also support pet-insurance gap claims or payment plans. As options vary by clinic, call ahead to confirm what this clinic accepts.
They offer compassionate end-of-life and euthanasia support; soft tissue surgery and post‑operative care (e.g. spey); rapid diagnosis and treatment of critical conditions (e.g. Addison’s disease); preventive care, vaccinations and puppy preschool; senior pet care and support for anxious patients; and referral coordination for advanced procedures.
The clinic is highly rated at 4.8/5 from 108 reviews. Owners praise the compassionate, friendly team, clear communication, gentle handling of nervous and senior pets, strong outcomes (including life‑saving diagnoses and smooth surgeries) with attentive follow‑ups, and a clean, calm environment. A few noted concerns included one report of a costly misdiagnosis with admin follow‑up issues, a long phone hold time, and a dislike of corporatisation, while several still felt pricing was fair or supported by payment options.
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Last updated: 10 July 2026