500 reviews
3/19 Pitcairn Way, Pacific Pines QLD 4211
#compassionateCare#friendlyStaff#gentleWithAnxiousPets+13
Family Vet Pacific Pines Veterinary Surgery
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praise the clinic’s warm, compassionate care and the way the team puts pets and families at ease. Many highlight gentle, patient handling (including with anxious or small-breed dogs) and clear explanations, along with being fitted in promptly for urgent needs and being supported sensitively during end‑of‑life moments. Value is frequently described as fair or very reasonable, and numerous long‑term clients say they wouldn’t go anywhere else.
💬Common Feedback & Suggestions
While reviews are overwhelmingly positive, a small number of serious concerns were raised. These include reports of missed or delayed diagnoses (a neck tumour and a feline urinary blockage), one case of a wrong medication dose with poor follow‑up and high medication mark‑ups/fees, and a single incident of unprofessional behaviour outside the clinic. Given this, some owners suggested clearer communication around treatment plans, dosing, and pricing, and more reliable call‑backs.
🏥Clinic Specialties
- Emergency and urgent care
- End-of-life and euthanasia support
- Exotic and small mammal care (bearded dragon, guinea pig)
- Soft-tissue surgery and wound repair
- Gentle, low-stress handling for anxious or small-breed dogs
- Tick treatment and prevention
🏷️Keywords
#compassionateCare#gentleHandling#clearExplanations#urgentAppointments#endOfLifeSupport#reasonablePrices#valueForMoney#billingConcerns#medicationCosts#misdiagnosisReports#dosageError#longTermLoyalty#friendlyStaff#exoticPets#smallBreedExpertise#patientWithAnxiousDogs
Overall Ratings
🐾Tips for Pet Owners
- For urgent issues, call ahead—multiple reviewers were seen straight away or fitted in quickly.
- Ask for a written estimate and clarify prescription/dispensing policies if you’re price‑sensitive or considering external pharmacies.
- Confirm the treatment plan and dosing in writing and arrange a follow‑up call, especially for ongoing medications.
- Let the team know if your pet is anxious or a small breed—they’re praised for very gentle, patient handling.
- If facing end‑of‑life decisions, enquire about same‑day support; reviewers report compassionate, prompt care.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:30〜12:00 | |||||||
| 08:30〜17:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Family Vet Pacific Pines Veterinary Surgery is at Shop 10, 31-37 Pitcairn Way, Pacific Pines QLD 4211. There’s no train or light-rail station within walking distance, so the easiest way is to drive. Street parking is typically available nearby—check local signage. If you’re using public transport, use Google Maps to plan a bus route to Pacific Pines.
Opening hours are Monday to Friday 8:30 am–5:00 pm and Saturday 8:30 am–12:00 pm; closed on Sunday.
Call (07) 5580 6377 or visit https://pacificpinesfamilyvet.com.au/ for more information.
You can book by calling the clinic or enquiring via their website. For urgent issues, call ahead—reviewers report they’re often fitted in promptly during opening hours.
Veterinary fees in Australia aren’t regulated by a government fee schedule and Medicare doesn’t cover pets, so consultation prices vary by clinic and case. Call the clinic for a current quote, and ask for an itemised written estimate for any procedures or surgery. If you’re referred to an emergency hospital after hours, be aware those fees are typically higher. Pet insurance can help with unexpected costs, and some clinics use payment plans or gap-claiming—ask what options are available.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay), and some offer pet-insurance gap claims or payment plans. As accepted methods can vary, call ahead to confirm what this clinic currently accepts.
The clinic provides urgent and emergency care during its opening hours; call ahead so the team can prepare. For life‑threatening emergencies outside hours, you may need a 24/7 emergency hospital—call the clinic for guidance on the nearest option.
Yes—street parking is typically available around Shop 10, 31-37 Pitcairn Way in Pacific Pines; check local signage and allow a little extra time at busy periods.
Their service focus includes emergency and urgent care, end‑of‑life and euthanasia support, exotic and small‑mammal care (e.g. bearded dragons, guinea pigs), soft‑tissue surgery and wound repair, gentle low‑stress handling for anxious or small‑breed dogs, and tick treatment and prevention.
The clinic is well regarded with a 4.8/5.0 rating from 113 reviews, with owners praising compassionate, gentle care, clear explanations, prompt help for urgent needs and fair value. A small number of reviews mention concerns such as delayed or missed diagnoses, a dosing error and pricing/medication mark‑ups, with suggestions for clearer communication on treatment plans, dosing, pricing and follow‑up calls.
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Last updated: 30 June 2026