113 reviews
Shop 10, 31-37 Pitcairn Way, Pacific Pines QLD 4211
#compassionateCare#gentleHandling#clearExplanations+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s kindness, patience and genuine love for animals, especially with anxious or senior pets. Many noted thorough, unrushed consults with clear explanations and no pressure, plus transparent discussion of options and costs. Reviewers also highlighted quick accommodation of short‑notice or urgent appointments, minimal waiting, easy booking and parking, and a clean, calm clinic. A large number of long‑term clients said they wouldn’t go anywhere else and highly recommend the practice.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive, with only a few concerns raised. A small number of owners felt diagnostics or pain management could have gone further at the first visit, and one felt steered toward an unnecessary specialist referral. One or two mentioned a less‑engaging reception experience or wished for more proactive post‑visit follow‑up, and a single comment suggested it may not be ideal for emergencies. These were isolated points among many reports of attentive care, fast fit‑ins and good communication.
🏥Clinic Specialties
- Anxiety‑aware handling and fear‑free visits
- Puppy vaccinations and preventative care
- Dental procedures and extractions
- Anal gland treatments and surgical removal
- Grooming (including lion cuts for cats)
- Same‑day triage and urgent appointments
🏷️Keywords
#compassionateCare#friendlyStaff#gentleWithAnxiousPets#thoroughExams#clearCommunication#transparentPricing#shortNoticeAppointments#minimalWaits#easyBooking#easyParking#cleanClinic#followUpCare#groomingAvailable#dentalCare#emergencyAccommodating#longTermClients
Overall Ratings
🐾Tips for Pet Owners
- If your pet is anxious or reactive, call ahead—staff can arrange a quieter entrance or minimise waiting‑room time.
- For urgent concerns, phone first; they often fit pets in on short notice or the same day.
- Ask for a quote and discuss options up front—the team is transparent about costs and treatment pathways.
- Opt into reminders or ask about wellness plans to stay on top of vaccines, flea and tick prevention, and check‑ups.
- If you’d like a post‑visit check‑in, request it at checkout to ensure follow‑up suits your needs.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜12:00 | |||||||
| 08:00〜17:30 |
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Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
The Pines Veterinarian is at 3/19 Pitcairn Way, Pacific Pines QLD 4211 on the Gold Coast. There isn’t a train, metro or light‑rail station within easy walking distance, so driving is usually easiest. Street parking is typically available near the clinic—please check local signage. If you’re using public transport, use Google Maps to plan the nearest bus route.
They’re open Monday to Friday 8:00 am–5:30 pm and Saturday 8:00 am–12:00 pm; they’re closed on Sundays.
You can call (07) 5665 7116. You can also visit their website at https://pinesvet.com.au/ for more information.
Book by calling the clinic; you can also check their website for appointment options. For urgent concerns, phone first as they often fit pets in on short notice or the same day.
Veterinary fees in Australia aren’t regulated, there’s no government‑published fee schedule, and Medicare doesn’t cover pets, so consultation costs vary by clinic and case. For a current quote, call the clinic and ask for an itemised written estimate for any procedures or treatment. If you have pet insurance or prefer payment‑plan options, ask what’s available and how claims are handled.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some offer pet‑insurance gap claims or payment plans; please call ahead to confirm what’s available at this clinic.
They provide same‑day triage and urgent appointments during business hours but are not open after‑hours. For emergencies outside these hours, search for a 24/7 emergency vet on the Gold Coast and call ahead before travelling.
Yes—street parking is typically available near the clinic; check local signage as restrictions can apply. No dedicated paid car park is listed nearby.
They offer anxiety‑aware, fear‑free handling; puppy vaccinations and preventative care; dental procedures and extractions; anal gland treatments (including surgical removal); grooming (including lion cuts for cats); and same‑day triage for urgent cases.
Pet owners rate The Pines Veterinarian 4.8 out of 5.0 from about 500 reviews, praising kind, patient staff, thorough consults with clear explanations, transparent discussion of options and costs, quick fit‑ins for urgent cases, minimal waiting, easy booking and parking, and a clean, calm clinic. A few isolated comments mentioned wishing for more proactive follow‑up or different first‑visit diagnostics, and one noted it may not be ideal for emergencies.
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Other veterinary clinics near Pacific Pines
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Last updated: 30 June 2026