156 reviews
1/87 West Burleigh Road, Burleigh Heads QLD 4220
#compassionateCare#clearCommunication#thoroughExplanations+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s warmth, empathy and clear communication, saying vets take time to explain conditions and options in detail and never rush. Many highlighted knowledgeable, thorough care — including behaviour expertise and careful diagnostics — alongside gentle, low-stress handling that makes even anxious pets and cats comfortable. Long‑term clients report excellent outcomes and say their pets love visiting, with several noting timely updates during procedures and the clinic’s ability to fit in urgent cases.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive. A small number raised concerns: one about a poor outcome after a dental procedure, and a couple about being charged despite unresolved diagnoses or for follow‑ups after complications. There was also a one‑off product availability mix‑up. While many found fees fair or good value, these billing concerns suggest confirming estimates and what’s included in rechecks.
🏥Clinic Specialties
- Behavioural medicine and anxiety management
- Dentistry and dental extractions
- Cat-friendly and low-stress handling
- Senior pet care and palliative/chronic pain management
- Emergency and trauma care
- General surgical procedures
🏷️Keywords
#compassionateCare#friendlyStaff#clearCommunication#thoroughExams#behaviourSpecialist#lowStressHandling#catFriendly#emergencyCare#flexibleScheduling#longTermClients#fairPricing#billingConcerns#surgicalConcerns#cleanFacility#followUpUpdates
Overall Ratings
🐾Tips for Pet Owners
- If your pet is anxious or a cat, ask for their low‑stress, cat‑friendly handling approach to make the visit smoother.
- For urgent issues, call ahead — reviewers say the team often fits pets in the same day and keeps you updated during procedures.
- Discuss estimates and what’s included for rechecks or complications to avoid unexpected charges.
- If you need help with behaviour or anxiety, request an appointment with a vet experienced in behavioural medicine.
- For dental work, clarify aftercare and any potential follow‑up costs before the procedure.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 09:00〜17:00 | |||||||
| 09:00〜19:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Toombul Avenue Carpark
368m4 Toombul Ave, Miami QLD 4220, Australia
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
The Vet Collective is at 27 Lemana Lane, Burleigh Heads QLD 4220 on the Gold Coast. It’s easiest to drive; nearby parking is available at Toombul Avenue Carpark (about a 5‑minute walk, ~368 m, 24‑hour access). There isn’t a train/metro/light‑rail station within walking distance, so if you’re using public transport, check Google Maps for the closest bus route.
The Vet Collective is open Monday 9:00 am–5:00 pm, Tuesday 9:00 am–7:00 pm, Wednesday 9:00 am–5:00 pm, Thursday 9:00 am–7:00 pm and Friday 9:00 am–5:00 pm; it’s closed Saturday and Sunday.
You can contact The Vet Collective on (07) 5568 7001. You can also visit http://www.thevetcollective.com/ for information and updates.
To book an appointment at The Vet Collective, call the clinic or visit their website to see current booking options. For urgent issues, call ahead to ask about same‑day availability.
Consultation fees in Australia vary by clinic and case, and there’s no government‑published fee schedule for vets (and Medicare doesn’t cover pets), so call the clinic for a current quote. If your pet needs a procedure, ask for an itemised written estimate. If you require urgent or after‑hours care, be aware fees are typically higher. Pet insurance may help with eligible costs, and some clinics offer payment‑plan or gap‑claim options—ask what this clinic supports.
Most Australian vets commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some support pet‑insurance gap claims or payment plans; please call ahead to confirm what this clinic accepts on the day.
The Vet Collective manages urgent and emergency cases during its regular opening hours. For after‑hours emergencies, call ahead to check availability or head to a dedicated 24/7 emergency hospital on the Gold Coast.
Yes—Toombul Avenue Carpark is nearby, about a 5‑minute walk (approximately 368 m) with 24‑hour access. Allow a few extra minutes to park and walk to the clinic.
The Vet Collective offers behavioural medicine and anxiety management, dentistry and dental extractions, cat‑friendly low‑stress handling, senior pet care and palliative/chronic pain management, emergency and trauma care, and general surgical procedures.
The Vet Collective is highly rated at 4.7/5.0 from 83 reviews. Owners praise the team’s warmth, empathy and clear communication, noting thorough diagnostics, behaviour expertise and gentle, low‑stress handling that helps anxious pets and cats. Many long‑term clients report excellent outcomes and timely updates, with the clinic often fitting in urgent cases. A few reviews mention concerns about costs after unresolved diagnoses or follow‑ups, plus a one‑off product mix‑up—so it’s wise to confirm estimates and what rechecks include.
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Last updated: 30 June 2026