352 reviews
243 Heeb Street, Ashmore QLD 4214
#compassionateCare#friendlyStaff#clearCommunication+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the warm, compassionate team who are gentle with anxious pets and follow up after visits. Many noted thorough, clear explanations and options, prompt help in emergencies (even before opening), and excellent outcomes from procedures such as dental work, foreign‑body and eye surgeries, and tick paralysis cases. Several reviewers also mentioned competitive or reasonable fees and upfront quotes.
💬Common Feedback & Suggestions
A minority of reviewers raised concerns about pricing, citing unexpected costs, perceived upselling, high medication mark‑ups, misquotes and script fees. Some felt communication could lapse at times, mentioning no call‑backs, dismissive interactions, or confusion after messaging, plus one report of long waits and another alleging poor hygiene. There were isolated reports of missed or delayed diagnoses that led some to seek care elsewhere. Overall sentiment is strongly positive, but these issues were noted by a small group of reviewers.
🏥Clinic Specialties
- Dental procedures and extractions
- Soft-tissue and foreign body surgery
- Tick paralysis identification and treatment
- Cardiac assessment and ultrasound
- Seizure assessment and management
- Compassionate end-of-life care and euthanasia support
🏷️Keywords
#compassionateCare#friendlyStaff#gentleHandling#thoroughExams#clearCommunication#followUpCalls#emergencyFitIns#reasonableFees#transparentQuotes#priceComplaints#upsellingConcerns#longWaits#cleanClinic#loyalCustomers#anxiousPetsHandled#misdiagnosisConcerns
Overall Ratings
🐾Tips for Pet Owners
- Ask for a written, itemised estimate before tests or treatment to avoid surprise costs and confirm any follow-up fees (e.g., scripts).
- Call early if you have an urgent issue; reviewers report the team often fits in emergencies quickly, even before opening hours.
- Let the staff know if your pet is nervous or reactive so they can use gentle handling and adjustments that many owners found helpful.
- Expect a follow-up text or call; keep your contact details current and follow up yourself if you don’t hear back when promised.
- For travel paperwork or planned procedures like dentistry or surgery, book ahead to allow time for preparation and discussion of options.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Aortic Stenosis
Aortic Thromboembolism
Arteriovenous Fistula and Arteriovenous Malformation
Ascites
Atrial Fibrillation and Atrial Flutter
Atrial Premature Complexes
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜18:00 | |||||||
| 08:30〜12:30 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Ashmore City Vets is at M1A, 206 Currumburra Road, Ashmore QLD 4214 in the suburb of Ashmore. There isn’t a train or light‑rail station within easy walking distance, so driving is usually simplest. Street parking is typically available nearby—check local signage. If you’re using public transport, use Google Maps to find the nearest bus route and stop for your trip.
Ashmore City Vets is open Monday to Friday 8:00 am–6:00 pm and Saturday 8:30 am–12:30 pm; closed Sundays.
You can call (07) 5630 1200, visit http://ashmorecityvets.com.au/, or drop in at M1A, 206 Currumburra Road, Ashmore QLD 4214.
To book, call the clinic during opening hours. You can also check their website for information, and if it’s urgent, call early—reviewers report the team often fits in emergencies quickly.
Veterinary fees in Australia aren’t regulated by a government fee schedule and Medicare doesn’t cover pets, so consultation costs vary; call the clinic for a current quote. For any procedure or tests, ask for a written, itemised estimate in advance and confirm any potential follow‑up fees (such as scripts). Pet insurance can help with eligible costs, and some clinics offer gap claims or payment‑plan options—ask what’s available when you call.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some support pet‑insurance gap claims or payment plans; call ahead to confirm what’s available at this clinic.
Based on owner feedback and clinic information, services highlighted include dental procedures and extractions, soft‑tissue and foreign‑body surgery, tick paralysis identification and treatment, cardiac assessment and ultrasound, seizure assessment and management, and compassionate end‑of‑life care and euthanasia support.
Ashmore City Vets is highly rated at 4.7/5.0 from 262 reviews, with many praising the warm, compassionate team, gentle handling of anxious pets, clear explanations, follow‑up after visits, prompt help in emergencies, and good outcomes for dentistry and surgeries. A smaller group mentioned concerns about pricing surprises or perceived upselling, occasional communication lapses, isolated long waits, and rare reports of missed or delayed diagnoses.
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Last updated: 30 June 2026