271 reviews
190 Sunshine Boulevard, Mermaid Waters QLD 4218
#compassionateCare#friendlyStaff#clearCommunication+12
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vets and nurses—frequently mentioning Dr Bob—for being warm, compassionate and great at explaining options without rushing. Many highlight accurate diagnoses and effective treatments across emergencies, surgeries, allergies and long‑term care, with gentle handling of anxious dogs and timid cats. People also appreciated easy booking, being fit in at short notice, and helpful admin like a loyalty plan and gap‑only insurance claiming.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive, with only a few concerns raised. A small number of owners reported issues such as a kitten being returned soiled after a nail‑trim attempt, dissatisfaction with dental work or surgical decisions/costs, and occasional appointment rescheduling. One or two comments also mentioned brusque service in the past. These appear isolated, but setting clear expectations on procedures, quotes and timing up front may help avoid surprises.
🏥Clinic Specialties
- Brachycephalic care and BOAS surgery
- Dentistry and dental cleans/extractions
- Emergency and urgent care
- Dermatology and allergy management
- Diagnostic imaging and x‑rays
- Compassionate end‑of‑life care
🏷️Keywords
#compassionateCare#clearCommunication#gentleWithCats#accurateDiagnosis#explainsOptions#emergencyCare#surgeryExpertise#brachycephalicExpertise#fairPricing#loyaltyProgram#easyOnlineBooking#accommodatesShortNotice#insuranceGapOnly#friendlyReception#longTermClients#occasionalSchedulingIssues
Overall Ratings
🐾Tips for Pet Owners
- Book online early and select your preferred vet to secure the time that suits you.
- If you have pet insurance, ask about paying only the gap and having the clinic lodge the claim.
- Owners of Frenchies or other brachycephalic breeds can request advice on BOAS and breathing issues.
- For urgent problems, phone ahead—the team often fits patients in quickly.
- Request an itemised estimate and discuss options before dental or major procedures; consider a second opinion if unsure. You may also wish to ask about the Best for Pets membership for routine care savings.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜13:00 | |||||||
| 08:00〜18:00 |
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Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Vetcall Q-Supercentre Mermaid Waters is at Cnr Markeri and Bermuda Streets, Mermain Waters QLD 4218, in Mermaid Waters on the Gold Coast. The easiest way to get there is to drive; street parking is usually available nearby—check local signage for time limits. There isn’t a train/metro/light-rail station within easy walking distance, so if you’re using public transport, plan a bus route via Google Maps.
They’re open Monday to Friday 8:00 am–6:00 pm and Saturday 8:00 am–1:00 pm; closed on Sunday. Hours may change on public holidays—call ahead to confirm.
Call (07) 5572 4331 or visit https://vetcallqsuperstore.com.au/?utm_source=google&utm_medium=organic&utm_campaign=gmb for enquiries and bookings.
You can book online via their website (https://vetcallqsuperstore.com.au/?utm_source=google&utm_medium=organic&utm_campaign=gmb) or call the clinic. For urgent problems, phone ahead—reviews note they often fit pets in at short notice, and you can select your preferred vet when booking online.
Veterinary fees in Australia aren’t government‑regulated and vary by clinic, so please call the clinic for a current consultation quote. For any procedure, ask for an itemised written estimate so you understand what’s included. If you need care outside regular hours, be aware that after‑hours emergency fees are typically higher. Pet insurance can help with costs, and some owners use gap‑only claiming or payment‑plan options—ask what’s available for your situation.
Most Australian vet clinics accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay); call ahead to confirm what this clinic accepts. Some clinics also process pet‑insurance gap claims or offer payment options—reviews for this clinic mention gap‑only claiming and a loyalty program, so it’s worth asking when you book.
They provide urgent and emergency care during clinic hours and aim to fit unwell pets in quickly. For after‑hours help, call the clinic to hear any recorded advice or head to a 24/7 emergency vet; in life‑threatening situations go straight to the nearest emergency hospital.
Yes—street parking is typically available around the clinic; please check local signage and time limits. Being on the corner of Markeri and Bermuda Streets makes it easy to pull in and park nearby.
They offer brachycephalic care and BOAS surgery, dentistry (cleans and extractions), emergency and urgent care, dermatology and allergy management, diagnostic imaging and X‑rays, and compassionate end‑of‑life care.
They’re very highly rated at 4.8/5.0 from 170 reviews, with praise for warm, compassionate vets and nurses (often mentioning Dr Bob), clear explanations, accurate diagnoses and effective treatments. Owners value gentle handling of anxious dogs and timid cats, easy booking and helpful admin like a loyalty plan and gap‑only insurance claiming. A few isolated reviews mention concerns about dental work, surgical decisions/costs or occasional rescheduling, so getting clear quotes and timelines up front is recommended.
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Last updated: 30 June 2026