170 reviews
Cnr Markeri and Bermuda Streets, Mermain Waters QLD 4218
#compassionateCare#clearCommunication#gentleWithCats+13
Mermaid Waters Veterinary Surgery
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vets and nurses for being compassionate, professional and thorough, with clear explanations and regular follow‑ups by phone or email. Many cite excellent outcomes across surgeries, dental work, skin issues and emergencies, and note that anxious pets are handled gently and kept calm. Same‑day appointments and efficient visits were mentioned often, along with a clean, modern clinic. Grooming and boarding also received multiple positive mentions.
💬Common Feedback & Suggestions
While most reviews are strongly positive, a few owners felt pricing was high or that there was upselling, and a couple reported bill shock. There were isolated concerns about communication or availability in urgent situations, including being referred to an emergency clinic near closing time, plus one report of a long wait and occasional tight parking at peak times. A small number of reviewers questioned diagnoses or handling around ear checks and skin problems, and there were mixed experiences with the cattery and grooming follow‑through (e.g., a tick found post‑groom and one stressed cat after boarding). Overall sentiment remains highly favourable, with these issues appearing in the minority.
🏥Clinic Specialties
- Surgery and trauma care
- Dentistry and dental extractions
- Skin and allergy management
- Emergency and urgent care
- Grooming services
- Cattery and feline boarding
🏷️Keywords
#compassionateCare#friendlyStaff#clearCommunication#thoroughExams#followUpCalls#skilledSurgery#dentalCare#skinAllergyCare#groomingServices#catteryBoarding#fairPricing#priceConcerns#sameDayAppointments#cleanClinic#longTermClients
Overall Ratings
🐾Tips for Pet Owners
- Ask for an itemised estimate upfront; reviewers noted the team can explain options and costs to avoid bill shock.
- If your pet has skin or stomach issues, bring a detailed diet history and recent changes to help guide diagnosis.
- For anxious pets, let staff know in advance and request handling in-room where possible to keep them calm.
- Call ahead for urgent cases near closing time to confirm availability or whether you should head straight to an emergency clinic.
- Allow extra time at peak morning periods as parking can be tight, and consider pre‑booking grooming and cattery during busy seasons.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜12:00 | |||||||
| 08:00〜17:30 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Car Park
66m90 Markeri St, Mermaid Waters QLD 4218, Australia
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Mermaid Waters Veterinary Surgery is at 190 Sunshine Boulevard, Mermaid Waters QLD 4218. There isn’t a train, metro or light-rail station within easy walking distance, so driving is usually best or check Google Maps for the nearest bus route. There’s a 24-hour car park about a 1‑minute walk (around 66 m) from the clinic, plus nearby street parking that can be tight at peak times.
They’re open Monday to Friday 8:00 am–5:30 pm and Saturday 8:00 am–12:00 pm, and closed on Sunday. Hours may change on public holidays, so check their website or call ahead to confirm.
You can contact the clinic on (07) 5572 1278. For general information, visit http://www.mermaidvet.com.au/.
Book by calling the clinic to arrange a suitable time. Reviewers mention same‑day appointments are often available, subject to availability; for urgent cases near closing time, call first to confirm the best course of action. You can also visit their website for information before your visit.
Veterinary fees in Australia aren’t government‑regulated and vary by clinic and case, so call the clinic for a current consultation quote. For any procedures, ask for an itemised written estimate in advance; if you need after‑hours care at an emergency hospital, fees are typically higher. Pet insurance may help with eligible costs, and some clinics use payment‑plan or gap‑claim options—ask what this clinic can process and check with your insurer.
Australian vets commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some offer pet‑insurance gap claims or payment plans. Call ahead to confirm which payment methods this clinic accepts on the day.
The clinic provides urgent and emergency care during normal opening hours, and calling ahead helps the team prepare for your pet. For after‑hours emergencies, call first to check availability or head directly to a 24/7 emergency hospital as advised.
Yes—there’s a 24‑hour car park about a 1‑minute walk (approx. 66 m) from the clinic, with additional street parking nearby. It can be tight at peak times, so allow a little extra time to park.
They offer surgery and trauma care, dentistry and dental extractions, skin and allergy management, emergency and urgent care, grooming services, and a cattery for feline boarding.
Pet owners rate the clinic 4.7 out of 5 from 271 reviews, praising compassionate, professional care, thorough exams, clear explanations with follow‑up calls, gentle handling of anxious pets, efficient visits and same‑day appointments, a clean modern clinic, and strong outcomes in surgery, dental and skin cases; grooming and boarding also received positive mentions. Some feedback noted higher pricing or perceived upselling, occasional referral near closing time, a long wait and tight parking at peaks, mixed cattery/grooming follow‑through, and a few queried diagnoses.
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Last updated: 30 June 2026