178 reviews
#compassionateCare#friendlyStaff#knowledgeableVets+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s compassionate, professional care and clear communication. Many describe excellent outcomes across emergencies, surgeries, dental work and routine checks, with several saying the vets saved their pet’s life. People also appreciated being fitted in quickly, even at short notice or when the clinic was busy, plus thoughtful follow‑ups and thorough explanations. Long‑term clients highlight years of reliable, kind treatment for their pets.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive. The few concerns raised were about pricing, with one owner feeling a quick round of blood and urine tests was too expensive and another noting the lack of a pension discount. Others, however, mentioned fair pricing, cost‑effective options and upfront estimates, so value perceptions vary slightly. No consistent issues were noted beyond these minor points.
🏥Clinic Specialties
- Emergency and critical care surgery
- Dentistry and dental procedures
- Trauma and wound management
- Ultrasound imaging and diagnostics
- End‑of‑life and euthanasia care
- Puppy preschool classes
🏷️Keywords
#compassionateCare#lifeSavingTreatment#clearCommunication#thoroughExams#emergencyFitIns#followUpCalls#longTermLoyalty#highlyRecommended#supportiveEndOfLife#costTransparency#pricingConcerns#dentalProcedures#puppyPreschool#traumaWoundCare#greatFacilities
Overall Ratings
🐾Tips for Pet Owners
- Call ahead for urgent issues—reviews show they often fit pets in quickly, even on busy days or Saturdays.
- Ask for an itemised estimate and discuss options; owners report clear upfront costs and cost‑saving combinations (e.g., multiple procedures in one anaesthetic).
- If your pet is anxious or reactive, let the team know—they’re described as gentle, patient and experienced with nervous animals.
- Consider enrolling new pups in their puppy preschool, which reviewers found helpful and informative.
- If visiting the Surf Coast on holidays, contact them early—they’ve accommodated travellers at short notice.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 07:30〜18:00 | |||||||
| 08:30〜14:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Torquay Skatepark (Perkins Place)
257mPerkins Pl, Torquay VIC 3228, Australia
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Torquay Animal House is in Torquay, VIC 3228 (Geelong area). There isn’t a train or light-rail station within easy walking distance, so most people drive. Street parking is usually available nearby—please check local signage. If you prefer public transport, use Google Maps to find the nearest bus route and walking directions from your location.
They’re open Monday to Friday 7:30 am–6:00 pm and Saturday 8:30 am–2:00 pm; they’re closed on Sundays. Hours may vary on public holidays—call ahead to confirm.
You can call (03) 5261 6486 or visit http://www.torquayvets.com.au/ for more information. For urgent concerns during opening hours, please call.
You can book by calling the clinic or by visiting their website to request an appointment. For urgent or time-sensitive cases, call so the team can advise you and try to fit you in.
Veterinary fees in Australia aren’t regulated and there’s no government-published fee schedule, and Medicare doesn’t cover pets, so consultation prices vary; call the clinic for a current quote. For any procedure, ask for an itemised written estimate and discuss options. If you need after-hours care, be aware fees are typically higher. Pet insurance can help with eligible costs, and some clinics offer payment plans or gap claims (e.g., VetPay, Afterpay, GapOnly)—ask what’s available and how claims work with your policy.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay), and some offer pet-insurance gap claims or payment plans; please call ahead to confirm what this clinic accepts.
They manage emergencies and trauma during opening hours, with reviews mentioning life-saving treatment and urgent fit-ins; for after-hours help, call ahead to confirm availability or head to a 24/7 emergency hospital.
Services noted include emergency and critical care surgery, dentistry and dental procedures, trauma and wound management, ultrasound imaging and diagnostics, end-of-life and euthanasia care, and puppy preschool classes.
Pet owners rate the clinic 4.9/5.0 from 122 reviews, praising compassionate, professional care, clear communication, thorough exams, prompt fit-ins (even on busy days or Saturdays) and supportive follow-ups; several credit the team with life-saving treatment. A few comments mention pricing perceptions or no pension discount, while others note fair pricing and upfront estimates.
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Last updated: 10 July 2026