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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the friendly, caring team and how well pets were treated, from anxious dogs to kittens and seniors. Many highlighted clear explanations, regular updates and follow‑up calls, plus transparent discussion of procedures and costs. Successful outcomes were noted across dental work and extractions, urgent or unusual cases (including a bearded dragon), and compassionate end‑of‑life support. Several reviewers also valued the Best Mates membership and said appointments were accommodated quickly, even at short notice or out of usual hours.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive, but a few serious concerns were raised. One owner reported poor communication, pressure around payment, unexplained charges and a privacy issue, while another alleged an unnecessary desexing surgery due to records not being checked before anaesthesia. There was also an isolated comment about being given unsuitable food for a dog with no teeth. Aside from these outliers, most feedback was highly favourable.
🏥Clinic Specialties
- Dentistry and dental extractions
- Desexing and surgical care
- End‑of‑life and home euthanasia support
- Exotic and reptile care
- Puppy and kitten care and vaccinations
🏷️Keywords
Overall Ratings
🐾Tips for Pet Owners
- Bring your pet’s prior records and microchip details, especially if there’s any chance they’ve been desexed or had previous surgery.
- Ask for an itemised estimate and confirm charges and consent before procedures to avoid misunderstandings.
- If your pet is anxious, let the team know—reviewers noted gentle handling, treats and patience help keep pets calm.
- Consider the Best Mates membership for routine care value and peace of mind, as many owners recommend it.
- For urgent needs, call even late in the day—several reviewers were accommodated quickly or received timely advice and updates.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜18:00 | |||||||
| 09:00〜12:30 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Torquay North Vet is at 10–12 Winki Way, Torquay VIC 3228, and it’s easiest to reach by driving with street parking nearby. There’s no train, metro or light-rail station within walking distance, so check Google Maps for the nearest bus route if you’re using public transport. Allow time to find a spot and read local street‑parking signs.
They’re open Monday–Friday 8:00 am–6:00 pm and Saturday 9:00 am–12:30 pm; they’re closed on Sunday. Hours can change, so check the website for any updates before you visit.
You can call the clinic on (03) 5296 0444 or visit their website at https://torquay.vet/ for more information.
The simplest way to book is to call the clinic during opening hours. You can also visit their website to see current booking options and availability; for urgent concerns, call to be fitted in as soon as possible.
Veterinary fees in Australia aren’t regulated and vary by clinic and case, so call the clinic for a current consultation quote. For any procedure, ask for an itemised written estimate so you know what’s included. If you need care outside regular hours or an emergency service, fees are typically higher. Pet insurance may help with eligible claims, and some clinics offer gap claims or payment plans, but options vary—ask what this clinic supports.
Most Australian vets commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some support pet‑insurance gap claims or payment plans; please call ahead to confirm what this clinic accepts on the day.
They don’t advertise a dedicated 24/7 emergency service, although reviewers mention being accommodated at short notice and, at times, outside usual hours. For urgent issues after hours, try calling the clinic for advice; if you can’t reach them, search for the nearest 24/7 emergency vet.
They provide dentistry (including extractions), desexing and surgical care, end‑of‑life support (including home euthanasia), exotic and reptile care, and puppy/kitten care and vaccinations.
Pet owners rate Torquay North Vet 4.8 out of 5.0 from 52 reviews, praising the friendly, caring team, clear explanations, transparent discussion of costs, timely updates and successful outcomes (including dental work and unusual or urgent cases). A small number of reviews raised concerns about communication, billing pressure, privacy and occasional dietary advice, but overall feedback is highly favourable.
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