4.4
453 reviews
12 Kirkpatrick Street, WESTON, ACT 2611, Australia
#compassionateCare#friendlyStaff#helpfulTeam+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised how healthy, active and well cared-for the animals looked, along with the spacious, well‑designed enclosures and clean grounds. Many highlighted friendly, knowledgeable keepers and guides, and loved the close-up encounters and tours (especially with cheetahs, lemurs, tigers and rhinos). Families frequently mentioned the excellent playground and kid‑friendly discovery trails, plus generally minimal waits and an easy flow around the site. Overall, reviewers found it a memorable, well‑organised day out and often said they’d highly recommend it or return as members.
💬Common Feedback & Suggestions
Reviews were overwhelmingly positive, with a few recurring suggestions. Several visitors found the map/signage confusing or maze‑like, and a handful noted accessibility challenges on steeper paths for manual wheelchairs (though mobility scooters are available). Café feedback was mixed: some praised service, while others found prices high, coffee average, or orders mishandled; a few felt entry was on the expensive side unless using membership. Isolated comments mentioned parts of the zoo being closed at times, limited toilets, minor wear on some viewing windows, and the aquarium being smaller than expected.
🏥Clinic Specialties
- Animal encounters and feeding experiences
- Big cat and cheetah experiences
- Aquarium and reptile exhibits
- Conservation and education programs
- Family playgrounds and discovery trails
- Accessibility support with mobility scooter hire
🏷️Keywords
#animalWelfareFocus#closeUpEncounters#knowledgeableStaff#friendlyTeam#wellMaintained#cleanFacilities#familyFriendly#greatPlayground#minimalWaits#goodValueMembership#confusingMap#priceyFood#accessibilityChallenges#wheelchairAssistance#highlyRecommended#easyParking
Overall Ratings
🐾Tips for Pet Owners
- Book animal encounters and tours in advance, as they’re popular and often cited as highlights.
- Visit early in the day or on weekdays for smaller crowds and more active animals; feeding times can be especially good for viewing.
- If visiting with little ones, bring a pram and plan for plenty of walking.
- Consider bringing snacks or a picnic to manage costs, as café prices can feel high and options vary.
- If mobility is a concern, hire a mobility scooter on site and plan routes to avoid steeper paths.
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Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 09:30〜17:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
National Zoo & Aquarium Vet Clinic is at 999 Lady Denman Drive, WESTON CREEK, ACT 2611, in Canberra’s Weston Creek area. There isn’t a train/metro/light-rail station within easy walking distance, so driving is usually the simplest option. Street parking is typically available nearby—check local signage for restrictions—and you can also use Google Maps to find the nearest bus route.
The clinic is open daily from 9:30 am to 5:00 pm (Monday to Sunday).
You can contact the clinic on (02) 6287 8400. For general information, visit http://nationalzoo.com.au/.
To book an appointment, call the clinic or enquire via their website at http://nationalzoo.com.au/.
Veterinary fees in Australia aren’t government-regulated and vary by clinic and case, so call for a current consultation quote. Ask for an itemised written estimate for any procedures, and remember Medicare doesn’t apply to pets; consider pet insurance or general payment-plan options if helpful.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay), and some support pet-insurance gap claims or payment plans; please call ahead to confirm what this clinic accepts.
Yes—street parking is typically available near the clinic; please check local signage and time limits before leaving your car.
Reviewers rate it 4.6/5 from 5,628 reviews, praising clean, well-maintained facilities, friendly and knowledgeable staff, and memorable close-up animal experiences, with some feedback noting confusing signage, mixed café value and a few accessibility challenges.
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Last updated: 9 July 2026