183 reviews
Unit 1 and 2, 107-109 Wollongong Street, FYSHWICK, ACT 2609, Australia
#exoticPetSpecialists#avianExperts#rabbitCare+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Reviewers consistently praised the team’s compassionate, knowledgeable care and successful outcomes for native wildlife, from microbats and birds to possums, ducklings and kangaroos. Many highlighted swift, professional responses, gentle handling, and clear advice via a responsive hotline, including after-hours assistance and quick on-site rescues.
💬Common Feedback & Suggestions
Overall feedback is very positive, with only a few concerns noted. A handful of reviewers reported delays or difficulty getting through at busy times or on holidays, and one described a long wait for help. There were isolated comments about brusque phone manner, a single refusal to assist with a rabbit, and a request for follow-up updates after surrendering an animal.
🏥Clinic Specialties
- Native wildlife rescue and rehabilitation
- Bat and flying-fox rescue
- Possum rescue and relocation
- Avian rescue and care (injured birds, ducklings)
- Reptile and amphibian assistance (blue-tongues, tree frogs)
- 24/7 wildlife rescue hotline and triage
🏷️Keywords
#compassionateCare#knowledgeableTeam#fastResponse#helpfulAdvice#gentleHandling#afterHoursSupport#wildlifeRescue#communityTrust#referralsToVets#volunteerRun#occasionalSlowResponse#hardToReachOnHolidays#occasionalRudeStaff#multiSpeciesExpertise#updatesRequested
Overall Ratings
🐾Tips for Pet Owners
- Call the hotline first and be ready with clear location details and a brief description of the animal and situation; after-hours help is available but may be slower during peak times or holidays.
- If it’s safe to do so, contain the animal in a ventilated box in a quiet, dark place until a rescuer arrives or you’re advised to take it to a vet.
- Follow phone advice closely—staff may direct you to a local vet or arrange a carer pickup depending on the case.
- Ask at handover if you would like an update later, as routine follow-ups aren’t always provided.
- Keep pets and people away from the animal and secure the area to prevent further stress or injury while you wait.
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Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 09:00〜15:00 | |||||||
| 09:00〜16:30 |
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Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Dairy Road - P5
383mFyshwick ACT 2609, Australia
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
ACT Wildlife Centre is at 2 Dairy Road, Fyshwick ACT 2609. There isn’t a train or light-rail station within walking distance, so driving is usually easiest; the Dairy Road – P5 car park is about a 5‑minute walk and open 24 hours. If you’re using public transport, check Google Maps for the nearest bus route and travel times.
The centre is open Monday to Friday 9:00 am–4:30 pm and Saturday 9:00 am–3:00 pm (closed Sunday). Their wildlife rescue hotline provides after-hours advice and triage 24/7.
You can call ACT Wildlife Centre on 0432 300 033. For general information and resources, visit https://www.actwildlife.org.au/.
Call to enquire first so the team can triage the situation and advise whether to contain the animal, bring it to a local vet, or await a carer pickup. For non‑urgent questions or guidance, see the website for tips on safely containing wildlife until help arrives.
Veterinary and rescue fees in Australia aren’t government‑regulated and there’s no official fee schedule, and Medicare doesn’t cover pets. For the most current costs, call the clinic to request a quote and ask for an itemised written estimate before any procedure; after‑hours fees are typically higher. If you have pet insurance or are considering payment‑plan options, check your policy and discuss available arrangements with the clinic.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some may support pet‑insurance gap claims or payment plans; call ahead to confirm what this clinic accepts.
Yes—ACT Wildlife Centre operates a 24/7 wildlife rescue hotline for after‑hours assistance and triage. Response times can be slower during peak periods or holidays; if it’s safe, contain the animal in a ventilated box in a quiet, dark place and keep people and pets away until you’re advised what to do next.
ACT Wildlife Centre focuses on native wildlife rescue and rehabilitation, including:
- Bat and flying‑fox rescue
- Possum rescue and relocation
- Avian rescue and care (injured birds, ducklings)
- Reptile and amphibian assistance (e.g., blue‑tongues, tree frogs)
- 24/7 wildlife rescue hotline and triage
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Last updated: 9 July 2026