40 reviews
Shop MM02 Smithfield Shopping Center, Crn Captain Cook and Kennedy Hwy, Smithfield QLD 4878
#compassionateCare#patientWithAnxiousPets#gentleHandling+12
What owners report about visiting
1 community reports｜1/5 details added｜Updated 8/9
The information below comes from anonymous owner reports and keeps updating; we still suggest confirming with the clinic before your visit.
What owners say
Few owners who have visited have reported so far — real visit experiences are welcome.
Can you rely on it
You can take a look, but don't treat it as a confirmed answer. The reality may still vary by time of day, vet on duty and on-site conditions.
Your experience helps too
Your report can bring this information closer to reality.
What owners say
Awaiting owner input on whether walk-in visits are possible.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on wait times.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on cost explanations.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on TNR / stray-animal assistance.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
No questions from owners yet.
Have you been to this clinic?
Answer a few questions in about 30 seconds to help the next owner decide.
All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
Light up the pet care map together
This clinic still has some missing info — help more pets find a clinic their families can trust.
Clinic map clarity
Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the clinic’s compassionate, fear‑free approach and the way the whole team—from reception to vets and nurses—put anxious pets at ease with treats, toys, lick mats and gentle handling. Many highlighted clear, unhurried explanations, thorough exams, and proactive follow‑ups and updates. Reviewers also noted the modern, clean facilities and that pets often seemed happy to visit, with several stating they’d switched to and now strongly recommend this clinic.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive, though a small number raised concerns about communication and transparency during critical cases, including one alleging misdiagnosis and others feeling information was confusing. A few mentioned delays or difficulty getting a response when the clinic was busy. Pricing was mostly described as reasonable or fair, but there were isolated comments about high costs or feeling overcharged. One reviewer also mentioned a loud phone manner at reception.
🏥Clinic Specialties
- Fear‑free and low‑stress handling
- Puppy care, vaccinations and puppy preschool/TLC classes
- Dermatology and allergy management
- Emergency and urgent care triage
- Dentistry and dental emergencies
- End‑of‑life and euthanasia support
- Exotic and small mammal care (including guinea pigs) and avian care
🏷️Keywords
#compassionateCare#fearFreeHandling#friendlyStaff#clearCommunication#thoroughExams#anxiousPetsWelcome#followUpCalls#sameDayAppointments#reasonablePricing#modernFacilities#cleanClinic#emergencyTriage#puppyPreschool#endOfLifeSupport#treatsAndToys#catFriendly
Overall Ratings
🐾Tips for Pet Owners
- If your pet is anxious, let the team know—they use fear‑free techniques like lick mats, treats and quiet spaces, and can provide Feliway blankets or dog‑free rooms for cats.
- Use the online booking platform and keep your pet’s vaccination details handy; for urgent issues, call as they often accommodate same‑day appointments.
- Allow extra time for appointments—the clinicians are thorough and unhurried, and you’ll have space to ask questions.
- Discuss costs and treatment options upfront; reviewers noted transparent quotes, fair pricing for most visits and helpful post‑visit follow‑ups.
- Bring along your pet’s history or ask the clinic to request it—they’re proactive about retrieving records and coordinating care, including referrals when needed.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Acne-Cats
Acne-Dogs
Acral Lick Dermatitis
Alopecia, Noninflammatory-Dogs
Alopecia-Dogs
Anal Sac Disorders
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜14:00 | |||||||
| 08:00〜17:30 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Northern Beaches Veterinary Clinic is at 5-21 Faculty Close, Smithfield QLD 4878, in the Cairns suburb of Smithfield. There isn’t a train/metro/light-rail station within walking distance, so driving is usually easiest. Street parking is typically available on Faculty Close and nearby streets—check local signage. If you’re using public transport, use Google Maps to find the nearest bus route and stop.
They’re open Monday to Friday 8:00 am – 5:30 pm and Saturday 8:00 am – 2:00 pm; closed Sundays.
Call (07) 4225 3238 or visit https://nbvc.com.au/ for enquiries.
You can book online via https://nbvc.com.au/, or call the clinic for advice and potential same‑day availability if your pet’s issue is urgent.
Veterinary fees in Australia aren’t government‑regulated and vary by clinic, and Medicare doesn’t cover pets, so please call the clinic for a current consultation quote. For any procedure or surgery, ask for an itemised written estimate. If you need care outside normal hours, note that after‑hours fees are typically higher.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some offer pet‑insurance gap claims or payment plans (e.g. VetPay, Afterpay, GapOnly). Please call ahead to confirm what this clinic accepts on the day.
The clinic provides emergency and urgent care triage; if your pet’s condition is worsening or time‑sensitive, call for advice and to be seen as soon as possible. For after‑hours needs, call to confirm current options and availability, as arrangements and fees can differ outside normal hours.
Yes—street parking is typically available around Faculty Close and nearby streets; please check local parking signs.
Services include fear‑free and low‑stress handling; puppy care, vaccinations and puppy preschool/TLC classes; dermatology and allergy management; emergency and urgent care triage; dentistry and dental emergencies; end‑of‑life and euthanasia support; and exotic/small mammal (including guinea pigs) and avian care.
Pet owners rate the clinic 4.9/5 from 261 reviews, praising compassionate, fear‑free handling, clear explanations, thorough exams, proactive follow‑ups and modern, clean facilities. A small number mentioned communication concerns during critical cases, occasional delays when busy, and isolated comments about costs or a loud phone manner at reception.
Help with one question
Your report helps the next owner feel a little more certain.
Have you ever been seen here successfully without a reservation?
Based on 0 owner reports
Anonymous, about 3 seconds
Other veterinary clinics near Smithfield
Source: Google Maps
Last updated: 30 June 2026