40 reviews
Shop MM02 Smithfield Shopping Center, Crn Captain Cook and Kennedy Hwy, Smithfield QLD 4878
#compassionateCare#patientWithAnxiousPets#gentleHandling+12
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s warmth and compassion, saying pets relax in their care and that staff listen, answer questions and follow up. Many cited strong clinical outcomes and know‑how, from gentle injections and injury care to supportive surgical work, with several calling them the best vet they’ve used. Value came up often too, with comments about fair or even best‑in‑town prices, no upselling and great overall service that people highly recommend and keep returning to.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive, with only a few concerns. A couple of owners reported difficulty getting through on the phone or unanswered messages, and one mentioned it can take a few attempts to book. There were isolated complaints about medication decisions or side effects not being clearly explained, plus one frustration over a refused refund for opened medicine and a disappointing paw‑print keepsake after a pet passed. Cleanliness wasn’t specifically discussed in most reviews.
🏥Clinic Specialties
- Vaccinations and preventative care
- Soft tissue surgery and emergency caesareans
- Avian and backyard poultry care
- Dermatology and skin conditions
- Export and travel health certification
- Stem cell therapy for arthritis
🏷️Keywords
#compassionateCare#knowledgeableVets#gentleHandling#clearCommunication#followUpCalls#fairPricing#noUpselling#highlyRecommended#longTermLoyalty#emergencySupport#exoticAndAvianCare#surgeryAndRecovery#vaccinationClinic#phoneResponseDelays#refundPolicyConcerns#stemCellTherapy
Overall Ratings
🐾Tips for Pet Owners
- If you can’t get through right away, try calling again—several reviewers said persistence worked for bookings.
- Ask for prices and treatment options up front; many found costs fair and there’s no pressure to over‑treat.
- Bring your pet’s vaccination book or previous records; if you forget, they may be able to contact your former vet.
- If you need export or travel paperwork, call ahead and bring all relevant documents for a smooth, last‑minute turnaround.
- If you want memorial items like paw prints, discuss expectations beforehand to ensure the finish you’d like.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜18:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Carpark
651m2A Mount Milman Dr, Smithfield QLD 4878, Australia
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Smithfield Veterinary Services is at Shop 4, 2 Cumberland Ave, Smithfield QLD 4878, in the Cairns suburb of Smithfield. There isn’t a train/metro/light‑rail station within easy walking distance, so driving is usually best or use Google Maps to plan a nearby bus route. A public car park is about an 8‑minute walk away (around 650 m).
They’re open Monday to Friday, 8:00 am – 6:00 pm, and closed on Saturday and Sunday.
You can call the clinic on (07) 4038 1666. For general information, visit http://smithfieldvets.odoo.com/.
To book an appointment, please call the clinic. If the phone is busy, try calling again—several reviewers noted persistence helped with bookings. You can also check their website for service information.
Consultation fees in Australia vary by clinic and aren’t government‑regulated, and Medicare doesn’t cover pets. For the most current quote, call the clinic and, if a procedure is recommended, ask for an itemised written estimate. Pet insurance and third‑party payment options exist in Australia, but availability varies—ask the clinic what they can process.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay); some also support pet‑insurance gap claims or payment‑plan providers. Please call ahead to confirm what this clinic accepts on the day.
The clinic provides urgent care such as emergency caesareans and surgery among its services; after‑hours availability isn’t listed, so please call to enquire about urgent or out‑of‑hours assistance.
Services include vaccinations and preventative care; soft tissue surgery (including emergency caesareans); avian and backyard poultry care; dermatology and skin condition management; export and travel health certification; and stem cell therapy for arthritis.
Yes—they specifically offer avian and backyard poultry care. For other exotic species, call ahead to check what they can see.
Pet owners rate the clinic 4.7/5 from 103 reviews, praising warm, compassionate care, clear communication and follow‑ups, gentle handling, strong clinical outcomes and fair, no‑upsell pricing; a few mentioned phone response delays and isolated concerns about medication explanations and a refund policy experience.
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Last updated: 30 June 2026