70 reviews
181 Dempsey St, Gordonvale QLD 4865
#compassionateCare#friendlyStaff#clearCommunication+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the friendly, caring team and professional vets who take time to explain everything and put nervous pets at ease. Many noted quick access to appointments, including same‑day help for urgent problems, along with prompt admin support like reminders and vaccination certificates. Several reviews mentioned good outcomes and attentive, thorough care across the board.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive, with pricing the main point of contention. A few owners felt charges were high or not clearly communicated, citing examples like an unexpected consult fee added to microchipping and comparatively pricey nail clips, while others found fees reasonable and appreciated affordable options. One reviewer said they would not return, but beyond cost concerns there were few recurring issues.
🏥Clinic Specialties
- Preventative care and vaccinations
- Urgent care with same-day appointments
- Gentle handling of anxious and rescue pets
- Client education and clear explanations
- Microchipping and nail trims
- Prescription diet support and product sourcing
🏷️Keywords
#compassionateCare#friendlyTeam#thoroughExplanations#clearCommunication#sameDayAppointments#easyToBook#quickResponses#adminSupport#handlesAnxiousPets#professionalStaff#attentiveCare#affordableOptions#reasonablePrices#priceConcerns#unexpectedFees#loyalClients
Overall Ratings
🐾Tips for Pet Owners
- Ask for an itemised estimate upfront, including any consultation fees, especially for simple services like microchipping or nail trims.
- If your pet needs urgent attention, call early as reviewers frequently reported securing same‑day appointments.
- Sign up for their reminder service to stay on top of check‑ups and preventatives.
- If you need vaccination certificates or paperwork, request them directly as reviewers reported quick turnaround.
- Discuss budget‑friendly treatment options with the team; several reviewers noted they were offered choices to suit their situation.
Other areas this clinic treats
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Conditions commonly treated here
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Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:30〜12:00 | |||||||
| 09:00〜17:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Gordonvale Veterinary Surgery is at 28 Norman Street, Gordanvale QLD 4865, in the suburb of Gordonvale. As there’s no train, metro or light-rail station within easy walking distance, driving is usually the easiest option. Street parking is typically available on Norman Street and nearby streets—check local signage. If you’re using public transport, search Google Maps for the nearest bus route and stop.
They’re open Monday to Friday 9:00 am–5:00 pm and Saturday 8:30 am–12:00 pm, and closed on Sunday. Hours may vary on public holidays, so call ahead to confirm.
You can call (07) 4032 9988 or visit their website: https://cairnsvet.com.au/?utm_source=google&utm_medium=organic&utm_campaign=gmb
You can book by calling the clinic or using the contact options on their website. For urgent concerns, call first—owners often report securing same-day appointments.
Veterinary fees in Australia aren’t regulated by government, and Medicare doesn’t cover pets, so consultation prices vary by clinic. Call the clinic for a current quote, and for any procedure ask for an itemised written estimate that clearly includes any consultation fees (this is especially helpful for simple services like microchipping or nail trims). If you have pet insurance, ask about claiming options, and note that some clinics offer payment plans—availability varies, so confirm directly with the clinic.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay); some also support pet-insurance gap claims or payment plans (e.g. GapOnly, Afterpay or VetPay). Call ahead to confirm what this clinic currently accepts.
Based on recent feedback, the team focuses on: preventative care and vaccinations; urgent care with same-day appointments; gentle handling of anxious and rescue pets; clear client communication and education; microchipping and nail trims; and support with prescription diets and product sourcing.
Pet owners rate it 4.6/5.0 from 61 reviews, praising the friendly, caring team, thorough vets who explain things clearly, gentle handling of nervous pets, quick access to appointments (often same-day), and efficient admin support. Some reviews mention pricing concerns or unexpected fees, so asking for an itemised estimate upfront is recommended.
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Last updated: 30 June 2026