61 reviews
28 Norman Street, Gordanvale QLD 4865
#compassionateCare#friendlyTeam#thoroughExplanations+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s caring, friendly and compassionate approach, with many long‑term clients saying they wouldn’t go anywhere else. Vets were described as highly knowledgeable and thorough, explaining options clearly and following up in a timely way, with gentle handling of timid or nervous pets. Several reviews highlighted excellent outcomes, from rapid recoveries to life‑saving care, and respectful end‑of‑life support, including thoughtful gestures like flowers after a pet passed.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive, with no consistent complaints or service gaps raised. Convenience, value and cleanliness were all mentioned favourably, and no negative themes about waits, costs or communication emerged. Aside from a couple of very brief or off‑topic remarks, feedback was uniformly strong.
🏥Clinic Specialties
- Compassionate euthanasia and end‑of‑life support
- Vaccinations and preventative care
- Emergency and life‑saving treatment
- Thorough diagnostics and clear treatment plans
- Gentle handling of timid or rescue pets
- Follow‑up care and ongoing advice
🏷️Keywords
#compassionateCare#friendlyStaff#clearCommunication#thoroughExams#gentleWithNervousPets#lifeSavingTreatment#endOfLifeSupport#shortNoticeAppointments#promptService#followUpCalls#holisticApproach#longTermLoyalty#goodValue#cleanClinic#easyParking#patientEducation
Overall Ratings
🐾Tips for Pet Owners
- If your pet is nervous or a rescue, let the team know—they’re noted for gentle, patient handling.
- Ask questions and discuss your budget or lifestyle; the vets explain options clearly and tailor plans.
- Call ahead if you need a short‑notice appointment; reviewers say the clinic often fits pets in promptly.
- Make use of their reminder system to keep on top of vaccinations and routine care.
- There is easy parking, so arriving a little early can make drop‑off and pick‑up smoother.
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Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 07:30〜13:30 | |||||||
| 08:00〜11:30 |
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Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Pyramid Veterinary Surgery is at 181 Dempsey St, Gordonvale QLD 4865 in the Cairns region. There isn’t a train/metro/light-rail station within easy walking distance, so driving is usually the simplest option. Street parking is generally available on Dempsey St and nearby streets—please check local signage. If you’re using public transport, check Google Maps for the nearest bus route and stop to suit your trip.
They’re open Monday to Friday 7:30 AM–1:30 PM and Saturday 8:00–11:30 AM, and closed on Sunday.
You can contact the clinic on (07) 4056 5989 or visit their website at http://www.pyramidvet.com.au/.
To book an appointment, call the clinic during opening hours or visit their website for more information before you call.
Consultation fees vary between Australian vet clinics and aren’t set by government, and Medicare doesn’t cover pets. For the most up-to-date price, please call the clinic for a current quote, and if your pet needs any procedure ask for an itemised written estimate. If you have pet insurance or are considering payment-plan options, check what might suit your situation.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay), and some may support pet-insurance gap claims or payment plans. Please call ahead to confirm what this clinic accepts on the day.
The team provides emergency and life‑saving treatment during opening hours, but after-hours availability isn’t listed—please call ahead for urgent cases. If your pet has a life‑threatening emergency outside these hours, seek the nearest 24/7 emergency vet in the Cairns area.
Yes—street parking is typically available on Dempsey St and surrounding streets near the clinic; just check local signage before you leave your car.
Based on owner feedback, the clinic is noted for compassionate euthanasia and end‑of‑life support, vaccinations and preventative care, emergency and life‑saving treatment, thorough diagnostics with clear treatment plans, gentle handling of timid or rescue pets, and attentive follow‑up care and ongoing advice.
Pyramid Veterinary Surgery is highly rated at 4.9/5 from 70 reviews. Owners praise the caring, friendly team, knowledgeable vets who explain options clearly, gentle handling of nervous pets, excellent outcomes including life‑saving care, respectful end‑of‑life support, good value, cleanliness and convenience, with no consistent complaints noted.
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Last updated: 30 June 2026