231 reviews
378 Mulgrave Road, QLD 4870
#compassionateCare#friendlyStaff#clearCommunication+12
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vets and nurses for being caring, professional and approachable. Many noted gentle handling, clear explanations and thorough care for vaccinations, surgeries and check-ups, with pets often seen promptly and kept comfortable with treats. Several reviewers mentioned helpful follow-ups and said they would stick with the team long term, with some clients attending for decades.
💬Common Feedback & Suggestions
While the tone is largely positive, a few reviews reported admin and communication issues such as missed or cancelled bookings, long holds on the phone and delayed or absent call-backs. Parking was described as small or awkward. One reviewer said a requested rabies vaccination and paperwork were missed, and a couple of owners felt prices or product upselling were too high, though many others called costs fair or good value.
🏥Clinic Specialties
- Preventive care and annual vaccinations
- Desexing and microchipping
- Dentistry and dental extractions
- Grooming and nail trims
- Puppy training classes (associated yard)
- Exotic small mammal care (e.g. rats)
🏷️Keywords
#compassionateCare#friendlyStaff#knowledgeableVets#gentleHandling#clearExplanations#thoroughExams#promptService#cleanFacility#fairPricing#membershipSavings#parkingDifficulties#bookingErrors#phoneIssues#salesPressure#cancellations#highlyRecommended
Overall Ratings
🐾Tips for Pet Owners
- Book ahead and confirm your appointment on the day (SMS or call) to avoid rare booking mix-ups or cancellations.
- Allow extra time for parking as the carpark can be tight and awkward.
- If you need travel vaccinations or export paperwork (e.g. rabies), flag this when booking, bring all records and confirm documents are stamped before leaving.
- Consider the Healthy Pets Plus membership to spread costs and receive small discounts, which several reviewers found helpful.
- For anxious pets, let the team know—staff often use gentle handling and treats, which helped nervous dogs in reviews.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Deciduous Teeth, Persistent (Retained)
Dentigerous Cyst
Enamel Hypoplasia/Hypocalcification
Feline Stomatitis-Feline Chronic Gingivostomatitis (FCGS)
Gingival Enlargement/Hyperplasia
Halitosis
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜18:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Greencross Vets Westcourt-Cairns is at 270 Mulgrave Road, Westcourt QLD 4870. There’s no train, metro or light-rail station within easy walking distance, so most people drive. Street parking is usually available nearby—check local signage—and allow a little extra time as parking can be tight. If you’re using public transport, check Google Maps for the nearest bus route.
They’re open Monday to Friday, 8:00 AM to 6:00 PM, and closed on Saturday and Sunday.
You can call the clinic on (07) 4054 1755 or visit their website for more information: https://www.greencrossvets.com.au/vets/westcourt-cairns?utm_source=google&utm_medium=organic&utm_campaign=local_seo&utm_term=westcourt
You can book online via the clinic’s website or call during opening hours. For popular times, book ahead and consider confirming on the day, as a few reviews mentioned occasional booking mix-ups.
Veterinary fees in Australia aren’t government-regulated and vary by clinic and case, and Medicare doesn’t apply to pets. For an accurate current consult fee, please call the clinic. For any procedure, ask for an itemised written estimate in advance. If you have pet insurance, you can ask about on-the-spot gap claims, and if you need payment flexibility, some clinics use options like VetPay, Afterpay or GapOnly—availability varies by clinic.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay or Google Pay). Some also support pet‑insurance gap claims or payment plans. Please call ahead to confirm what’s available at this clinic.
Street parking is typically available near the clinic—check local signage. Reviewers noted the on-site parking can be small or awkward, so allow extra time to park.
Services highlighted include preventive care and annual vaccinations, desexing and microchipping, dentistry (including dental extractions), grooming and nail trims, and puppy training classes (in an associated yard).
Yes—reviews note they see small mammals such as rats; call ahead to confirm if they can see your specific species.
The clinic is rated 4.4 out of 5.0 from 219 reviews. Owners praise caring, professional vets and nurses, gentle handling, clear explanations, thorough care, prompt service and a very clean facility. Some feedback mentioned admin or phone issues (missed/cancelled bookings, long holds, delayed call-backs), tight parking, and occasional concerns about pricing or upselling, though many felt costs were fair or good value.
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Last updated: 30 June 2026