4.4
219 reviews
270 Mulgrave Road, Westcourt QLD 4870
#compassionateCare#friendlyStaff#knowledgeableVets+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the friendly, compassionate team and vets who explain options clearly and take a thorough, thoughtful approach. Many cite excellent outcomes, from accurate diagnoses and lifesaving emergency care to smooth surgeries and careful follow‑ups, including for birds and small pets. Pricing is frequently called fair or affordable, with several noting great after‑hours value and transparent billing. Support during difficult end‑of‑life decisions and ongoing communication also stood out.
💬Common Feedback & Suggestions
Reviews are almost all positive, with only a few concerns. A small number reported communication lapses such as delayed call‑backs or feeling unheard, and one owner described a misdiagnosis/insufficient exam. There were occasional convenience issues, including limited vet availability at times (redirected to another site) and one comment that the clinic was hard to find. A couple of reviewers mentioned higher costs in isolated cases, though most feedback described fees as reasonable.
🏥Clinic Specialties
- Emergency and after-hours care
- General surgery and same-day procedures
- Exotic and avian medicine (birds, guinea pigs)
- End-of-life and palliative care
- Puppy preschool and basic behaviour support
- Travel health checks and brachycephalic assessments
🏷️Keywords
#compassionateCare#friendlyStaff#clearCommunication#thoroughExams#followUpCalls#affordablePricing#emergencyAndAfterHours#promptAppointments#knowledgeableVets#exoticPetExpertise#endOfLifeSupport#cleanFacilities#limitedAvailability#delayedCallbacks#gentleWithNervousPets
Overall Ratings
🐾Tips for Pet Owners
- Book early for routine check‑ups, as appointments can fill and availability may be limited at times.
- For emergencies or after‑hours needs, call ahead—they often squeeze patients in and several owners reported fair, transparent after‑hours pricing.
- Discuss treatment plans and costs up front and confirm consent for any procedures to avoid misunderstandings.
- If you need language support, ask about translation assistance or request the Japanese‑speaking vet when booking.
- Allow a little extra time on your first visit to locate the clinic and get settled.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜18:00 | |||||||
| 09:00〜15:00 | |||||||
| 09:00〜17:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
My Pet Hub - Balaclava is at 378 Mulgrave Road, Cairns QLD 4870, in the suburb of Westcourt. There isn’t a train or light-rail station within easy walking distance, so most people drive or use a bus—check Google Maps for the nearest bus route along Mulgrave Road. Street parking is usually available nearby; please check local signage.
They’re open Monday to Friday 8:00 AM – 6:00 PM, Saturday 9:00 AM – 5:00 PM, and Sunday 9:00 AM – 3:00 PM. Hours may vary on public holidays, so call ahead to confirm.
Call (07) 4054 2166 or visit their website at https://balaclavavet.com.au/ for more information.
To book, call the clinic or visit their website to enquire about appointment availability. For urgent or after-hours cases, please call first. For routine check-ups, book early as appointments can fill quickly.
Veterinary fees in Australia aren’t regulated by a government fee schedule and Medicare doesn’t cover pets, so costs vary by clinic and by the care your pet needs. Call the clinic for a current consultation quote, and ask for an itemised written estimate for any procedures. If you need after-hours or emergency care, be aware fees are typically higher. Consider whether pet insurance or general payment-plan options could help with larger bills.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay). Some also support pet-insurance gap claims or third-party payment plans. Call ahead to confirm what this clinic currently accepts.
Yes—emergency and after-hours care are listed among their services. Call ahead for advice and availability, and note that after-hours fees are generally higher than standard daytime fees.
Services noted include emergency and after-hours care, general surgery and same-day procedures, exotic and avian medicine, end-of-life and palliative care, puppy preschool with basic behaviour support, and travel health checks including brachycephalic assessments.
Yes—reviews and the clinic’s summary note care for birds and small pets such as guinea pigs. Call ahead to confirm your pet’s species and appointment availability.
Pet owners rate it 4.7/5.0 from 231 reviews, praising the friendly, compassionate team, clear communication, thorough exams, accurate diagnoses, lifesaving emergency care, smooth surgeries with careful follow-ups, fair/transparent pricing, and supportive end-of-life care in clean facilities. A few mentioned occasional delayed call-backs, limited vet availability at times, one hard-to-find comment, and isolated higher costs, but most feedback describes fees as reasonable.
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Last updated: 30 June 2026