388 reviews
5/10 Heidke Street, West QLD 4670
#compassionateCare#clearCommunication#thoroughExams+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the caring, compassionate team and their rapid response to late‑night emergencies. Many reported clear communication and updates throughout treatment, with several noting life‑saving care (including snakebite cases) and smooth follow‑up after discharge, even for travellers. Several reviews also mention professionalism and knowledge, with pets often improving quickly.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive, with only a few concerns raised. A couple of owners felt the payment policy was too strict or costs were high during emergencies, and one reviewer reported a distressing experience around euthanasia/bereavement handling and fees. One person also found the clinic closed despite an online listing indicating 24‑hour availability. Aside from these isolated issues, most feedback was highly favourable.
🏥Clinic Specialties
- After‑hours emergency and critical care
- Snakebite management and antivenom therapy
- Trauma and laceration repair
- Rapid triage and stabilisation
- Toxin or foreign‑body ingestion management
🏷️Keywords
#compassionateCare#quickResponse#clearCommunication#followUpCalls#lifeSavingOutcomes#afterHoursCare#expertTeam#pricingTransparency#financeOptions#costConcerns#strictPaymentPolicy#hoursInconsistency#travellersAssisted#snakebiteCases#woundSuturing#promptTriage
Overall Ratings
🐾Tips for Pet Owners
- Call ahead to confirm current opening status and after‑hours availability, as one reviewer found it closed when expected open.
- Bring a payment method and discuss costs and any finance options up front; request itemised estimates and updates during treatment.
- If you’re from out of town, provide reliable contact details so the team can follow up after discharge.
- For suspected snakebite or other acute emergencies, head straight in and phone en route so they can prepare.
- Consider pet insurance to help with emergency costs; one reviewer found the bill surprisingly affordable with cover.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 00:00〜24:00 | 24H | 24H | 24H | 24H | 24H | 24H | 24H |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Parking
115mAvoca QLD 4670, Australia
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Bundaberg Emergency Animal Hospital is in Avoca at Shop 5/ 10 Heidke St, Bundaberg West QLD 4670. There’s no train or light rail within easy walking distance, so driving is usually easiest. You’ll find a car park about a 1‑minute walk away, and there may be street parking nearby. If you’re using public transport, check Google Maps for the nearest bus route.
The hospital is open 24 hours a day, 7 days a week. As opening status can occasionally vary, it’s wise to call ahead to confirm current availability before you set off, especially late at night.
Call 1800 232 423. You can also visit https://bundabergemergencyvet.com/ for information and directions.
For emergencies, call ahead and head straight in so the team can prepare while you’re on your way. For non‑urgent follow‑ups after emergency care, call to arrange a suitable time and check the website for any guidance.
Veterinary fees in Australia vary by clinic and aren’t government‑regulated, and Medicare doesn’t cover pets, so please call the hospital for a current consultation quote. For any procedure, ask for an itemised written estimate and updates during treatment. As an after‑hours emergency service, fees are typically higher outside normal business hours. Pet insurance may help with emergency costs, and some clinics offer gap claims or payment plans—ask what options are available to you.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some offer pet‑insurance gap claims or payment plans; please call ahead to confirm what this hospital accepts.
Yes—this is a dedicated 24/7 emergency and critical care hospital. Call ahead so the team can be ready for your arrival.
The hospital focuses on after‑hours emergency care including snakebite management and antivenom therapy, trauma and laceration repair, rapid triage and stabilisation, and treatment for toxin or foreign‑body ingestion.
Yes—there’s a car park about a 1‑minute walk away, and street parking may be available nearby; allow a little extra time during busy periods.
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Last updated: 30 June 2026