26 reviews
Shop 5/ 10 Heidke St, West QLD 4670
#compassionateCare#quickResponse#clearCommunication+13
Sugarland Animal Hospital
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the caring, professional team across reception, nurses and vets, noting clear diagnoses, thorough explanations and calm handling of anxious pets. Many cited great outcomes from surgeries, dental work and emergencies (including after-hours cases), plus regular updates and follow-up calls. The clinic is frequently described as modern, spotless and welcoming, with thoughtful touches like a cat-friendly area. Grooming/day spa and packaged procedures (e.g., desexing with meds and check-ups included) were also appreciated.
💬Common Feedback & Suggestions
While most experiences were very positive, pricing was a recurring concern, especially after-hours fees and a few reports of add-ons or high charges that some owners felt were unnecessary. A small number of reviewers mentioned service issues such as being asked to address payment before help, difficulty obtaining after-hours assistance, and one case where a pet passed before being brought inside. There were isolated complaints about continuity (wanting to see the same vet), a grooming miscommunication, and one equine misdiagnosis reported. Overall sentiment remains strongly favourable, but clearer upfront itemised quotes, consistent communication around after-hours policies and cut/style expectations for grooming would help.
🏥Clinic Specialties
- Emergency and after-hours care
- Dentistry and dental extractions
- Soft-tissue and orthopaedic surgery
- Senior pet and end-of-life care
- Grooming and doggy day spa
- Exotic and avian medicine
🏷️Keywords
#compassionateCare#clearCommunication#thoroughExams#followUpCalls#emergencyCare#friendlyReception#anxiousPetHandling#catFriendlyFacilities#groomingServices#dayCareAvailable#reasonableWaitTimes#priceConcerns#afterHoursFees#paymentPolicies#continuityOfCare#modernCleanClinic
Overall Ratings
🐾Tips for Pet Owners
- Ask for an upfront, itemised estimate (especially after-hours) and discuss any budget limits or payment options before treatment begins.
- If your pet is anxious, let the team know on booking; arrive a little early to use the cat-only area or allow extra settling time.
- For grooming, book ahead and bring photos or a clear description of the cut you want to avoid miscommunication.
- If you need after-hours care, call first to confirm availability and quoted fees so you’re prepared on arrival.
- Confirm what’s included in procedure packages (medications, rechecks, post-op booklets) and ensure your contact details are correct for follow-up calls.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 07:30〜18:00 | |||||||
| 07:30〜20:00 | |||||||
| 08:00〜14:00 | |||||||
| 09:00〜14:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Parking
112mAvoca QLD 4670, Australia
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Sugarland Animal Hospital is in Avoca at 5/10 Heidke Street, Bundaberg West QLD 4670. There isn’t a train, metro or light-rail station within easy walking distance, so driving is best; there’s a car park about a 1-minute walk away, and you can use Google Maps to find the nearest bus route and turn-by-turn directions.
They’re open Monday: 7:30 AM – 6:00 PM; Tuesday: 7:30 AM – 6:00 PM; Wednesday: 7:30 AM – 6:00 PM; Thursday: 7:30 AM – 8:00 PM; Friday: 7:30 AM – 6:00 PM; Saturday: 8:00 AM – 2:00 PM; Sunday: 9:00 AM – 2:00 PM. Hours may differ on public holidays—call ahead to confirm.
Call (07) 4151 3550. You can also visit their website for information: https://sugarlandvet.com/?utm_source=google&utm_medium=organic&utm_campaign=gmb
To book, call the clinic to schedule a time, or visit their website to learn more about services and make an enquiry. For urgent or after-hours needs, please call first before heading in.
Veterinary fees in Australia aren’t government-regulated and vary by clinic and by case, so please call the clinic for a current consult quote. For any procedures, ask for an itemised written estimate; after-hours fees are typically higher. Consider pet insurance, and if needed ask about payment-plan options—availability varies by clinic.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some also support pet‑insurance gap claims or payment plans (e.g. VetPay, Afterpay, GapOnly). Please call ahead to confirm what this clinic accepts on the day.
Yes—emergency and after-hours care is listed among their services, and reviewers mention after-hours cases being treated; call first to confirm current availability and fees before you set out.
Yes—there’s a car park about a 1-minute walk from the clinic. If you’re driving, check local signs for any time limits and use Google Maps for the best parking approach.
They’re noted for a broad range of care, including: emergency and after-hours care; dentistry and dental extractions; soft-tissue and orthopaedic surgery; senior pet and end-of-life care; grooming and doggy day spa; and exotic and avian medicine.
Pet owners rate the clinic highly at 4.7/5.0 from 388 reviews, praising a caring, professional team, clear communication, thorough exams, calm handling of anxious pets, successful surgeries and dentals, and a modern, spotless clinic. Common feedback mentions pricing concerns—especially after-hours—and a preference for clear, itemised quotes and consistent after-hours communication.
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Last updated: 30 June 2026