4.3
203 reviews
48 Browns Plains Road, Browns Plains QLD 4102
#compassionateCare#gentleHandling#clearCommunication+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the friendly, compassionate team and vets who are knowledgeable, professional and willing to explain treatment clearly. Many highlighted the gentle handling of pets—especially anxious or reactive dogs and cats—and thoughtful follow‑ups that put both pets and people at ease. Reviewers also noted the clinic’s willingness to fit in urgent cases (even staying past closing), a clean clinic, and pricing frequently described as affordable or reasonable.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive with almost no recurring complaints. The only notable concern was a single report of a message not being returned after a week; otherwise, commenters reported smooth bookings, timely care and good communication.
🏥Clinic Specialties
- Emergency and urgent care
- End-of-life and home euthanasia support
- Fear-free handling for anxious or reactive pets
- Preventive care and vaccinations
- Senior pet care and follow-ups
- Pain management
🏷️Keywords
#compassionateCare#friendlyStaff#clearCommunication#thoroughExplanations#gentleHandling#anxiousPetsHandledWell#emergencySupport#fitsYouIn#affordablePricing#reasonablePrices#longTermClients#followUpCalls#cleanClinic#professionalTeam#endOfLifeCare
Overall Ratings
🐾Tips for Pet Owners
- For urgent issues, call ahead—reviewers say the team often fits pets in on short notice and has even stayed past closing to help.
- If your pet is anxious or reactive, let reception know so they can accommodate and minimise waiting‑room exposure to other animals.
- Discuss costs and options up front; many reviewers found fees reasonable and sometimes cheaper than other nearby clinics.
- Bring your pet’s favourite treats or comfort items—staff use gentle, positive handling that can help nervous pets relax.
- Expect courteous follow‑ups after procedures; keep your phone handy and note any questions as the team takes time to explain care.
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Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜12:00 | |||||||
| 08:00〜17:30 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Grand Plaza
367mParking lot, 31 Grand Plaza Dr, Browns Plains QLD 4118, Australia
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Browns Plains Veterinary Surgery is at 5/3276 Mt Lindesay Highway, Browns Plains QLD 4118. It’s about a 4‑minute walk (approx. 310 m) from Browns Plains bus station. If you’re driving, parking is available at the nearby Grand Plaza car park, about a 5‑minute walk.
They’re open Monday to Friday 8:00 AM – 5:30 PM and Saturday 8:00 AM – 12:00 PM; closed Sunday.
You can contact Browns Plains Veterinary Surgery on (07) 3800 0369 or via their website at http://brownsplainsvet.com.au/.
Book by calling the clinic during opening hours. For urgent issues, call ahead—reviewers note the team often fits pets in on short notice.
Veterinary fees in Australia aren’t regulated and vary by clinic and case, and Medicare does not cover pets. Call the clinic for a current consultation quote, and ask for an itemised written estimate for any procedure. If you need after-hours or emergency care, fees are typically higher. Pet insurance may help with costs, and some clinics offer gap claims or payment plans—ask what options are available.
Most Australian vets commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay); some also support pet‑insurance gap claims or payment plans. Please call ahead to confirm what this clinic accepts.
They provide emergency and urgent care; call ahead for advice and availability during opening hours. Reviews mention the team often fits in urgent cases and has even stayed past closing to help, but for true after‑hours emergencies, call first to check if they can see you.
Yes—parking is available at Grand Plaza, about a 5‑minute walk (approx. 367 m) from the clinic.
Services highlighted include emergency and urgent care, end‑of‑life and home euthanasia support, fear‑free handling for anxious or reactive pets, preventive care and vaccinations, senior pet care and follow‑ups, and pain management.
Pet owners rate the clinic 4.9/5 from 109 reviews. Feedback praises the friendly, compassionate team, clear explanations, gentle handling of anxious dogs and cats, a clean clinic, willingness to fit in urgent cases, thoughtful follow‑ups, and pricing often described as affordable or reasonable; one reviewer noted a delayed callback.
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Source: Google Maps
Last updated: 30 June 2026