83 reviews
Shop 8, 162 Barrett St, Bracken Ridge QLD 4017
#compassionateCare#thoroughExams#clearCommunication+12
What owners report about visiting
2 community reports｜1/5 details added｜Updated 7/28
The information below comes from anonymous owner reports and keeps updating; we still suggest confirming with the clinic before your visit.
What owners say
Few owners who have visited have reported so far — real visit experiences are welcome.
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What owners say
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What owners say
Awaiting owner input on TNR / stray-animal assistance.
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the friendly, passionate staff and volunteers and the smooth, easy adoption process. Many noted clean, well-kept facilities, larger dog enclosures, and the chance to sit and interact with cats before adopting. Reviews also highlight that animals appear well cared for, with transparency around health and helpful guidance during meet-and-greets. Several adopters shared happy outcomes and strongly recommend the shelter.
💬Common Feedback & Suggestions
While most experiences were positive, a recurring theme was uneven customer service, with some visitors describing rude or condescending interactions and communication gaps, including being turned away near closing. A few adopters reported cats developing cat flu and concerns about mixing sick and healthy cats. Pricing drew criticism, particularly higher adoption fees for certain breeds, unexpected reclaim/registration charges, and needing to buy a carrier if you don’t bring one. Others mentioned limited dog availability, animals being adopted quickly, and wishing for more access to dogs.
🏥Clinic Specialties
- Cat and kitten adoptions
- Dog adoptions with meet-and-greets
- Fostering program support
- Lost pet intake and reunification
- Desexing, microchipping and basic vet care for shelter animals
- Assistance with strays and small pets
🏷️Keywords
#friendlyStaff#compassionateCare#cleanFacilities#easyAdoptionProcess#knowledgeableTeam#catInteractionAreas#largeDogEnclosures#transparentAboutHealth#fosterSupport#limitedDogSelection#animalsAdoptFast#highAdoptionFees#reclaimFeesIssues#communicationGaps#occasionalRudeStaff#parkingAndAccess
Overall Ratings
🐾Tips for Pet Owners
- Bring your own pet carrier to avoid having to purchase one on the day.
- Arrive early or call ahead—popular animals go quickly and dog numbers can be limited.
- Allow extra time and plan visits earlier in the day, as adoptions may close before general closing time.
- Be prepared that shelter cats can develop cat flu; set up a quiet space at home and budget for a vet check if needed.
- If reclaiming a lost pet, confirm fees and hours in advance and bring ID and any council registration details.
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 10:00〜15:00 | |||||||
| 12:00〜18:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Bill Brown Sports Reserve Car Park
86m523 Telegraph Rd, Fitzgibbon QLD 4018, Australia
Public Bike Parking
95mFitzgibbon QLD 4018, Australia
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Animal Welfare League - Warra Animal Shelter is at 523 Telegraph Road, Bracken Ridge QLD 4017. The closest public transport is North Boondall train station, about a 23‑minute walk (approx. 1.8 km); Deagon train station is roughly a 26‑minute walk. As that’s a fair distance, consider driving or using a bus via Google Maps. There’s convenient parking at Bill Brown Sports Reserve Car Park (about a 1‑minute walk, 24‑hour access), plus public bike parking nearby.
Opening hours are Monday to Friday 12:00–6:00 pm, and Saturday–Sunday 10:00 am–3:00 pm. Adoptions may close before the general closing time, so plan to visit earlier in the day. Hours can change on public holidays—call ahead to confirm.
You can call (07) 3631 6800. For general information, visit https://www.awlqld.com.au/
For adoptions and meet‑and‑greets, you can visit during opening hours; popular animals go quickly, so arrive early or call ahead to check availability and the current process. If you’re reclaiming a lost pet, confirm fees and hours in advance and bring ID and any council registration details. See the website for updates on adoption procedures.
Veterinary fees in Australia aren’t government‑regulated and Medicare doesn’t cover pets, so prices vary by clinic and service. Call the shelter for a current quote, and ask for a written, itemised estimate for any procedures. Adoption and reclaim/registration fees can apply—confirm the full costs in advance. If you have pet insurance or need a payment option, ask about claim processing and any payment‑plan services; availability varies by provider.
Australian vet clinics and shelters commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some offer pet‑insurance gap claims or payment plans. As options vary, call ahead to confirm what’s available at this shelter before you visit.
The shelter focuses on cat and kitten adoptions, dog adoptions with meet‑and‑greets, fostering program support, lost pet intake and reunification, desexing, microchipping and basic vet care for shelter animals, and assistance with strays and small pets.
Pet owners rate the shelter 4.5/5.0 (446 reviews), often praising friendly, passionate staff and volunteers, clean facilities, smooth adoptions, larger dog enclosures, cat interaction areas, and transparent health information. Common feedback mentions occasional uneven customer service or communication near closing, higher adoption or reclaim/registration fees, some cats developing cat flu, limited dog availability with animals adopted quickly, and being asked to buy a carrier if you don’t bring one.
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Last updated: 30 June 2026