446 reviews
523 Telegraph Road, Bracken Ridge QLD 4017
#friendlyStaff#compassionateCare#cleanFacilities+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vet’s compassion, thoroughness and long-standing continuity of care, with many loyal clients returning for decades. Reviews highlight clear explanations, not pushing unnecessary treatments, and strong outcomes for complex cases such as heart disease, diabetes and senior pet issues. Staff are described as friendly, supportive and gentle with animals, and visits often run on time with good overall value.
💬Common Feedback & Suggestions
Most feedback is very positive, though a few themes recur. Several reviewers reported being turned away as new clients, including in urgent situations, and felt the phone manner could be brusque or even rude at times. One or two owners felt they were spoken to condescendingly and were unhappy with follow‑up about training. Cleanliness isn’t often mentioned directly, but no concerns were raised.
🏥Clinic Specialties
- Geriatric and end-of-life care
- Cardiology assessments for heart conditions
- Diabetes management in dogs
- Routine vaccinations and puppy care
- Lost pet microchip scanning and reunification
🏷️Keywords
#compassionateCare#thoroughExams#clearCommunication#friendlyStaff#helpfulNurses#accurateDiagnosis#onTimeAppointments#goodValue#reasonablePricing#longTermClients#endOfLifeSupport#chronicDiseaseManagement#notTakingNewClients#rudeReceptionist#communityTrust
Overall Ratings
🐾Tips for Pet Owners
- If you’re a new client, call ahead to confirm they’re accepting new patients; for urgent issues, have an emergency clinic backup just in case.
- Bring prior records for seniors or pets with chronic conditions (e.g., heart disease or diabetes) to help streamline care.
- Ask questions during the consult—reviews note the vet explains things simply and avoids unnecessary treatments.
- Appointments tend to run on time, so arrive promptly to make the most of your slot.
- When phoning for quotes or advice, be clear about exactly what you need, as triage over the phone can be brisk.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Aortic Stenosis
Aortic Thromboembolism
Arteriovenous Fistula and Arteriovenous Malformation
Ascites
Atrial Fibrillation and Atrial Flutter
Atrial Premature Complexes
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜18:00 | |||||||
| 09:00〜12:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
McPherson Park Car Park
324m139 Denham St, Bracken Ridge QLD 4017, Australia
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Bracken Ridge Veterinary Surgery is at Shop 8, 162 Barrett St, Bracken Ridge QLD 4017. The closest public transport is Deagon train station, about a 29-minute walk away, with Sandgate train station around a 34-minute walk. As both are a fair distance, driving or using a bus planned via Google Maps is often easier. For parking, McPherson Park Car Park is approximately 324 m (about a 4-minute walk) away.
They’re open Monday to Friday 8:00 AM–6:00 PM and Saturday 9:00 AM–12:00 PM, and closed Sunday. Weekday hours: Monday–Friday 8:00 AM–6:00 PM; Saturday 9:00 AM–12:00 PM; Sunday closed.
You can call the clinic on (07) 3269 3878.
Call the clinic to book an appointment during opening hours. If you’re a new client, phone ahead to confirm they’re currently accepting new patients; for urgent issues, have an emergency clinic backup just in case. Appointments often run on time, so arrive promptly.
Veterinary fees in Australia aren’t regulated by the government and can vary by clinic and the care your pet needs, so call the clinic for a current consultation quote. For any procedures, ask for an itemised written estimate before going ahead. Pet insurance and payment-plan options (e.g. third‑party platforms or gap claims) may help manage costs in general, but availability varies by clinic—ask what they can support.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay), and some support pet-insurance gap claims or payment plans; please call ahead to confirm what this clinic can accept on the day.
Yes—McPherson Park Car Park is about 324 m away (roughly a 4‑minute walk). If you’re driving, allow a little extra time to park and walk over.
They provide geriatric and end-of-life care, cardiology assessments for heart conditions, diabetes management in dogs, routine vaccinations and puppy care, and lost pet microchip scanning and reunification.
The clinic is well rated at 4.6/5.0 from 83 reviews. Owners praise the vet’s compassion, thorough explanations, value for money and strong outcomes for complex cases (e.g. heart disease, diabetes and senior care), with many long-term clients. Some reviewers noted occasions where new clients weren’t accepted and mentioned brusque phone manner at times.
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Last updated: 30 June 2026