5.0
113 reviews
245 Hawken Dr, Saint Lucia QLD 4067
#compassionateCare#thoroughDiagnostics#clearCommunication+12
What owners report about visiting
3 community reports｜2/5 details added｜Updated 8/7
The information below comes from anonymous owner reports and keeps updating; we still suggest confirming with the clinic before your visit.
What owners say
Visit-experience reports differ — more owner input is welcome.
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What owners say
An owner reported seeing the vet successfully without an appointment — still awaiting more confirmation.
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What owners say
Awaiting owner input on wait times.
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What owners say
Awaiting owner input on cost explanations.
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What owners say
Awaiting owner input on TNR / stray-animal assistance.
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the clinic’s no‑nonsense, highly skilled veterinary care and genuine compassion for animals. Many describe life‑saving surgeries, effective diagnoses, gentle end‑of‑life support, and great outcomes for long‑term and elderly pets, with some travelling significant distances to keep coming back. Reviewers also loved the honest communication, absence of upselling, and very fair, reasonable fees. Several noted thoughtful care from the support staff and appreciation for help with wildlife and birds.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive. A few commenters mentioned the clinic is basic and no‑frills, with no shiny décor or onsite parking, and it can be busy with limited or no availability for new clients. There were isolated complaints about phone interactions and one report of a brusque exchange. Otherwise, concerns were rare and minor compared with the strong satisfaction reported.
🏥Clinic Specialties
- Dentistry and dental extractions
- Soft tissue surgery and life‑saving operations
- Cruciate ligament and orthopaedic injury management
- Avian and native wildlife care
- Compassionate euthanasia and end‑of‑life care
- Ear care procedures under sedation
🏷️Keywords
#compassionateCare#experiencedVet#honestPricing#noUpselling#longTermClients#lifeSavingCare#wildlifeSupport#avianCare#dentalServices#straightforwardAdvice#friendlyStaff#oldSchoolClinic#busyClinic#limitedNewClients#basicFacilities#reasonableFees
Overall Ratings
🐾Tips for Pet Owners
- Set expectations for a no‑frills clinic without onsite parking; plan street parking and arrive a little early.
- If you’re a new client, call ahead to check availability as reviews note the clinic may not be accepting new patients.
- Discuss treatment options and costs up front; reviewers repeatedly note fair pricing and no upselling.
- For urgent issues, phone first—reviews indicate they sometimes accommodate emergencies or short‑notice cases.
- If your pet needs dental work or sedation for ear care, ask about recovery and aftercare—many owners reported smooth outcomes.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜17:30 | |||||||
| 09:00〜16:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Toowong Harriers Athletic Club Car Park
703mIndooroopilly Rd at Jack Cook Park, stop 18/19, Taringa QLD 4068, Australia
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Dr Lance Heyden BVSc is at 18 Raglan Street, St Lucia QLD 4067. It’s about a 17‑minute walk from Taringa train station. If you’re driving, there’s no onsite parking noted, so allow time for street parking, or use the Toowong Harriers Athletic Club Car Park (about a 9‑minute walk, approx. 703 m). You can also check Brisbane bus options via Google Maps for routes near Raglan Street.
They’re open Monday to Friday 8:00 am–5:30 pm and Saturday 9:00 am–4:00 pm, and closed on Sunday. If you need a specific time, call ahead to confirm on the day.
You can call the clinic on (07) 3371 5627 for enquiries, bookings, and urgent advice during opening hours.
To book, please call the clinic to arrange a suitable time. If you’re a new client, call ahead to check availability as reviews note the clinic can be busy with limited or no availability for new patients; for urgent issues, phone first as they may be able to accommodate you at short notice.
Veterinary fees in Australia aren’t regulated by government and can vary by clinic and case, and Medicare doesn’t cover pets. For the most current consultation fee, please call the clinic, and for any procedure ask for an itemised written estimate. If you have pet insurance or are considering payment options (e.g. common plans or gap claims), ask what’s available and how claims are processed.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay); some also support pet‑insurance gap claims or payment plans. Please call ahead to confirm what this clinic accepts before your visit.
There’s no onsite parking reported, so plan for street parking around Raglan Street. The Toowong Harriers Athletic Club Car Park is nearby (about a 9‑minute walk, approx. 703 m, 24‑hour access).
The clinic is known for dentistry and extractions, soft‑tissue surgery and life‑saving operations, cruciate ligament and orthopaedic injury management, avian and native wildlife care, compassionate euthanasia and end‑of‑life care, and ear procedures under sedation.
Yes—reviews note care for birds and native wildlife. For other exotic species (such as reptiles or small mammals), please call to confirm what they can see and any referral options.
Pet owners rate the clinic 4.9/5 from 256 reviews, praising highly skilled, no‑nonsense care, compassionate end‑of‑life support, honest communication with no upselling, and fair, reasonable fees. Some mention basic, no‑frills facilities, limited availability for new clients, and occasional brusque phone interactions, but overall satisfaction and recommendations are exceptionally high.
Help with one question
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Have you ever been seen here successfully without a reservation?
Based on 0 owner reports
Anonymous, about 3 seconds
Other veterinary clinics near Saint Lucia
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Last updated: 30 June 2026