368 reviews
Unit 2/4 Merlin Terrace, Kenmore QLD 4069
#compassionateCare#houseCallConvenience#greatForAnxiousPets+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vets’ skill and care, citing quick, accurate diagnoses and even several life‑saving outcomes for dogs and cats. Many highlighted patient, compassionate staff who take time to explain options in detail, follow up after visits, and handle anxious pets gently. Reviewers also appreciated being fitted in on short notice at times and reported strong, long‑term trust in the team. The location next to a pet store and the value of the Healthy Pets Plus program were also noted as handy.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive, with a few recurring niggles. A small number mentioned scheduling issues such as cancelled bookings without notice, appointments running late, or difficulty getting urgent weekend slots. There were isolated clinical concerns, including one report of an overly tight bandage and one visit where a dog’s hip wasn’t thoroughly examined, plus one account of a condescending interaction. Prices are seen as high (typical for vets), though several people valued the upfront cost discussions and membership discounts; one person mentioned a strong perfume smell at reception.
🏥Clinic Specialties
- Emergency and life‑saving care
- End‑of‑life and euthanasia support
- Preventive care and vaccinations
- Senior pet care and chronic condition management
- Anxiety‑aware handling for nervous pets
- Thorough diagnostics with follow‑up communication
🏷️Keywords
#compassionateCare#skilledVets#clearCommunication#thoroughExams#followUpCommunication#anxiousPetsHandledWell#lifeSavingCare#endOfLifeSupport#friendlyStaff#longTermClients#schedulingIssues#weekendAvailabilityIssues#pricingTransparency#valueMembershipOptions#convenientLocationNextToPetbarn#cleanClinic
Overall Ratings
🐾Tips for Pet Owners
- Book ahead—especially for weekends or urgent problems—as a few reviewers struggled to secure same‑day slots.
- Confirm your appointment (particularly if you’ve made multiple bookings) to avoid miscommunications.
- If your pet is anxious, mention it when booking; the team uses gentle, low‑stress handling and can tailor the visit.
- Ask for a cost estimate and treatment options upfront; reviewers note the team is transparent, and the Healthy Pets Plus program can add value.
- If you have a bird or other exotic pet, call first to check availability, as some cases are referred elsewhere.
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Conditions commonly treated here
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Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜16:00 | |||||||
| 08:00〜18:00 |
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Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Greencross Vets Kenmore is at 13 Marshall Lane, Kenmore QLD 4069. The closest public transport is Chelmer train station, about a 32‑minute walk, with Indooroopilly train station around a 36‑minute walk. Because both are a fair distance, driving or catching a bus is usually easier—use Google Maps to plan the best route. Street parking is typically available near the clinic; please check local signage.
They’re open Monday to Friday 8:00 am–6:00 pm and Saturday 8:00 am–4:00 pm, and closed on Sunday. Hours may vary on public holidays, so call ahead to confirm.
Call (07) 3378 7188 or visit their website: https://www.greencrossvets.com.au/vets/kenmore/?utm_source=google&utm_medium=organic&utm_campaign=local_seo&utm_term=kenmore
You can book by calling the clinic or by visiting their website to request an appointment. It’s wise to book ahead—especially for weekends or urgent problems—as same‑day slots can be limited.
Veterinary fees in Australia aren’t regulated and vary by clinic and case, and Medicare doesn’t cover pets, so call the clinic for their current consult fee. For procedures, ask for an itemised written estimate so you understand all costs. If you need care outside opening hours at an emergency hospital, after‑hours fees are typically higher. Pet insurance may help with eligible claims, and some clinics offer payment‑plan options—ask what’s available.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some support pet‑insurance gap claims or payment plans; please call ahead to confirm what this clinic accepts on the day.
They can see urgent cases during their opening hours, but after‑hours availability isn’t listed—please call to enquire. If your pet needs help when the clinic is closed, head to the nearest 24/7 emergency vet or call an emergency hospital en route for advice.
The clinic focuses on preventive care and vaccinations, senior pet care and chronic condition management, anxiety‑aware handling for nervous pets, thorough diagnostics with follow‑up communication, compassionate end‑of‑life and euthanasia support, and emergency/life‑saving care during opening hours.
Exotic pets may be seen on a case‑by‑case basis—call first to check availability, as some cases are referred elsewhere.
Pet owners rate Greencross Vets Kenmore 4.7 out of 5 (149 reviews), praising skilled, compassionate vets, clear explanations, gentle handling of anxious pets, thorough follow‑ups, and being fitted in at short notice. Some feedback mentions occasional scheduling mix‑ups or delays, limited urgent weekend slots, isolated clinical concerns, and prices seen as high but discussed upfront; one person noted a strong perfume at reception.
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Last updated: 30 June 2026