73 reviews
Shop 3/335 Honour Avenue, Graceville QLD 4075
#compassionateCare#friendlyStaff#clearCommunication+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vets and nurses for being genuinely caring, thorough and communicative, often taking time to listen and explain options clearly. Many reported excellent outcomes for surgeries and injuries (including complex cases and even saving an eye) and said the team goes above and beyond, squeezing in urgent appointments and staying late when needed. Several comments highlighted fair pricing and value, with generic medication options offered. The clinic also supports rescue and adoptions, and staff helped with wildlife and some exotic pets.
💬Common Feedback & Suggestions
While most reviews are positive, a minority raised concerns. Several owners reported rude or unsympathetic phone manners—especially around end‑of‑life enquiries—and difficulty obtaining full patient records when changing vets. A few serious clinical complaints were noted, including an alleged paralysis after a procedure, an upsetting dental extraction experience, a misdiagnosis, and reports of rough handling or delayed attention in a critical moment; one grieving owner also said their pet’s collar was removed before cremation without consultation. Cleanliness and facilities were rarely mentioned in reviews.
🏥Clinic Specialties
- Soft tissue surgery and wound care
- Dentistry and dental procedures
- Ophthalmic care and eye-saving treatment
- Rescue and kitten adoptions
- Exotic and wildlife medicine
- Emergency and same-day appointments
🏷️Keywords
#compassionateCare#thoroughExplanations#friendlyStaff#goesAboveAndBeyond#emergencySqueezeIn#afterHoursHelp#goodValuePricing#rescueAndAdoption#wildlifeSupport#exoticPetCare#rudeReceptionReports#recordsTransferIssues#misdiagnosisConcerns#dentalProcedureIssues#roughHandlingConcerns#highlyRecommended
Overall Ratings
🐾Tips for Pet Owners
- For urgent issues, call ahead—reviewers say the team often squeezes patients in and may stay late to help.
- Ask about generic medication options, which multiple owners found significantly cheaper.
- If your pet needs dental work, agree on extraction thresholds beforehand and request a clear post‑op briefing.
- When changing vets, request printed or emailed copies of all records and pathology results during your visit to avoid delays later.
- For sensitive end‑of‑life discussions, consider booking a consult or asking to speak with a vet or nurse to ensure compassionate guidance.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:30〜18:00 | |||||||
| 09:00〜17:00 | |||||||
| 09:00〜18:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Graceville Fiveways Veterinary Surgery is at 316 Oxley Road, Graceville QLD 4075. It’s about an 8‑minute walk from Sherwood train station (train) and roughly a 9‑minute walk from Graceville train station. If you’re driving, street parking is typically available nearby—please check local signage.
They’re open Monday to Friday and closed on weekends. Hours: Monday 9:00 am–5:00 pm; Tuesday 9:00 am–5:00 pm; Wednesday 8:30 am–6:00 pm; Thursday 9:00 am–5:00 pm; Friday 9:00 am–6:00 pm; Saturday Closed; Sunday Closed.
You can contact Graceville Fiveways Veterinary Surgery on (07) 3379 9336. For general information, visit http://www.fivewaysvet.com.au/. If your pet needs urgent attention, please call first.
Book by calling the clinic to schedule an appointment. For urgent concerns, call ahead—reviews note the team often squeezes in same‑day cases and may stay late to help.
Consultation fees vary between Australian vet clinics and aren’t government‑regulated, and Medicare doesn’t cover pets. Please call the clinic for a current quote, and if a procedure is recommended, ask for an itemised written estimate before treatment. If you attend after hours or for an emergency squeeze‑in, fees are typically higher. Pet insurance may help with costs, and some clinics offer payment‑plan options or on‑the‑spot gap claims—ask what’s available.
Payment options can vary, but most Australian vet clinics accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some also support pet‑insurance gap claims or payment plans. Please call ahead to confirm what’s accepted at this clinic.
Yes—reviews indicate they often accommodate urgent cases and may stay late to help. Always call ahead so the team can advise availability; if they’re closed, seek a 24/7 emergency vet hospital in Brisbane. Note that after‑hours fees are usually higher.
Yes—street parking is typically available around the clinic in Graceville; please check local signage and time limits. No nearby paid car park was identified in searches.
Services highlighted include soft tissue surgery and wound care, dentistry and dental procedures, ophthalmic care and eye‑saving treatment, rescue and kitten adoptions, exotic and wildlife medicine, and emergency/same‑day appointments. Call to confirm availability for your pet’s specific needs.
They’re highly rated at 4.6/5.0 from 100 reviews. Owners praise the caring vets and nurses, thorough explanations, good outcomes (including complex surgeries and eye‑saving care), and fair pricing with options like generic medications; many say the team goes above and beyond to fit in emergencies. A minority reported concerns about phone manner, difficulty obtaining full records, and a few serious clinical complaints (including an alleged paralysis after a procedure, an upsetting dental extraction experience, a misdiagnosis, and reports of rough handling or delayed attention), so consider discussing your pet’s needs and expectations upfront.
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Last updated: 30 June 2026