158 reviews
Unit 1/135 Redland Bay Road, Capalaba QLD 4157
#compassionateCare#clearCommunication#gentleHandling+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vets for being caring, thorough and great at explaining options, with several calling out excellent surgical outcomes, dental work and even lifesaving care. Many mention follow-up calls, clear updates and appropriate referrals to specialists when needed, as well as thoughtful handling of anxious pets and end‑of‑life support. A number of reviewers also said they could get in on short notice and appreciated upfront costs and value through wellness/pet care plans.
💬Common Feedback & Suggestions
While most feedback is positive, a few reviewers reported poor experiences during urgent presentations, feeling redirected elsewhere or treated as an inconvenience. There are occasional complaints about front‑desk interactions (unhelpful or lecturing tone), difficulty getting an appointment or no vet available, and some concerns about upselling and high medication prices. A small number of owners felt their reactive dogs were handled insensitively or labelled harshly without supportive discussion, and one older review alleged a serious misdiagnosis. Overall sentiment is very good, but these issues were raised by a minority of reviewers.
🏥Clinic Specialties
- Dentistry and dental procedures
- Soft‑tissue surgery and urgent procedures
- End‑of‑life and euthanasia support
- Handling anxious and reactive pets with tailored appointments
- Orthopaedic assessment and mobility issues
- Specialist referrals and follow‑up coordination
🏷️Keywords
#compassionateCare#friendlyStaff#thoroughExplanations#clearCommunication#followUpCalls#specialistReferrals#anxiousPetHandling#shortNoticeAppointments#valueCarePlans#upfrontPricing#emergencyCareConcerns#appointmentAvailabilityMixed#upsellingConcerns#highMedicationCosts#rudeReceptionistReports#cleanFacilities
Overall Ratings
🐾Tips for Pet Owners
- For urgent or after‑hours problems, phone ahead; if they’re closing or fully booked you may be redirected to an emergency hospital.
- If your pet is anxious or reactive, call before your visit to arrange a quieter entry or direct access to a consult room and discuss handling preferences.
- Ask for written estimates and discuss budget and alternatives; several owners found their wellness/pet care plans good value for routine care.
- If you need a specific medication or injection, ring first to confirm stock or discuss suitable alternatives.
- Request a copy of consult notes and clarify any behaviour labels or follow‑up plans before you leave.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 07:00〜18:00 | |||||||
| 08:00〜17:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
P+R Capalaba Bus station
523m74 Redland Bay Rd, Capalaba QLD 4157, Australia
Capalaba park 'n' ride
530mMoreton Bay Rd, Capalaba QLD 4157, Australia
P+R Capalaba
641m20 Noeleen St, Capalaba QLD 4157, Australia
Public Bike Parking
684mCapalaba QLD 4157, Australia
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Greencross Vets Capalaba is at 227-229 Old Cleveland Road, Capalaba QLD 4157. As there’s no train or light rail within easy walking distance, driving is usually the simplest option. Nearby parking includes P+R Capalaba Bus station (about a 7‑minute walk), Capalaba park ’n’ ride (about a 7‑minute walk) and P+R Capalaba (about an 8‑minute walk). If you’re coming by bus, check Google Maps for the best route and stop near Old Cleveland Road.
They’re open Monday to Friday 7:00 AM–6:00 PM and Saturday 8:00 AM–5:00 PM, and closed on Sunday.
You can call the clinic on (07) 3390 3555 or visit their website for more information.
You can book by calling the clinic or using the contact/booking options on their website: https://www.greencrossvets.com.au/vets/capalaba/?utm_source=google&utm_medium=organic&utm_campaign=local_seo&utm_term=capalaba. Same‑day appointments may be available; call ahead to check current availability.
Veterinary fees in Australia aren’t government‑regulated and vary by clinic and the care your pet needs, so it’s best to call for a current consultation quote. For any procedure, ask for an itemised written estimate before going ahead. Pet insurance and payment‑plan options are available through various providers in Australia; check your policy and ask the clinic what they can accept.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay); some also support pet‑insurance gap claims or payment plans. Please call ahead to confirm what this clinic accepts on the day.
They operate during the listed daytime hours, so for urgent or after‑hours problems you should phone ahead; if they’re closing or fully booked you may be redirected to an emergency hospital.
Yes—nearby options include P+R Capalaba Bus station and Capalaba park ’n’ ride (each about a 7‑minute walk) and P+R Capalaba (about an 8‑minute walk). Allow a little extra time to park and walk to the clinic.
Based on recent reviews, pet owners highlight the clinic’s strengths in dentistry and dental procedures, soft‑tissue surgery and urgent procedures, end‑of‑life and euthanasia support, tailored appointments for anxious or reactive pets, orthopaedic assessment and mobility issues, and coordinated referrals to specialists with follow‑up.
Reviews are very positive overall, with a 4.6/5.0 rating from 178 reviews. Owners praise caring vets, thorough explanations, clear updates and follow‑up calls, successful surgeries and dental work, considerate handling of anxious pets, and value through care plans. Some feedback mentions occasional appointment availability issues, feeling redirected during urgent visits, front‑desk interactions that felt unhelpful, upselling concerns and higher medication prices, but these were raised by a minority.
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Last updated: 30 June 2026