150 reviews
Shop H17A Lakeside Shopping Centre, 7-15 Bunker Road, Victoria Point QLD 4165
#compassionateCare#friendlyStaff#clearCommunication+13
Koala Park Veterinary Surgery
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vets’ skill and compassion, with many reporting clear explanations, accurate diagnoses and strong treatment outcomes (from eye ulcers and seizures to routine vaccinations). The team is repeatedly described as friendly, caring and communicative, often providing updates during hospital stays and exceptional support during end‑of‑life care. Pricing is widely viewed as fair and transparent, and many loyal clients say they travel further and wouldn’t go anywhere else.
💬Common Feedback & Suggestions
A small number of reviewers reported serious concerns about misdiagnosis or delayed diagnosis, including one cat with lymphoma, a dachshund with suspected IVDD, and a prolonged ear infection that needed specialist culture and care. Some noted access issues such as long waits without communication on occasion and the clinic closing its books to new clients without offering a waitlist. There were isolated comments about cost or being unable to obtain external prescriptions for medications, and one reviewer felt management responses to reviews were unprofessional. Overall, feedback is strongly positive, with these concerns raised by a minority.
🏥Clinic Specialties
- Vaccinations and preventative care
- Emergency and urgent walk‑in care
- Long‑term hospital care for complex cases
- Compassionate euthanasia and end‑of‑life support
- Dentistry and dental cleaning
- Wildlife intake and triage
🏷️Keywords
#compassionateCare#friendlyStaff#knowledgeableVets#clearCommunication#fairPricing#transparentQuotes#emergencyAccommodations#loyalClientele#travelWorthIt#euthanasiaSupport#followUpUpdates#bookingClosedAtTimes#longWaits#misdiagnosisConcerns#parkingAvailable#easyToMissFromRoad
Overall Ratings
🐾Tips for Pet Owners
- Book ahead where possible and call first to check if they’re accepting new clients, as they can be very popular and sometimes close their books.
- For urgent issues, phone on your way—several reviewers were seen quickly without an appointment in emergencies.
- Discuss costs up front; many owners found pricing fair and quotes transparent.
- If symptoms persist or are breed‑specific risks (e.g., back issues in dachshunds or recurrent ear infections), ask about further testing such as cultures or seek a prompt second opinion.
- Allow extra time for appointments in case of delays, and note there is onsite parking though the entrance can be easy to miss from the road.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Abscessation
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜13:00 | |||||||
| 08:00〜18:00 | |||||||
| 09:00〜10:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Victoria Point Bus Interchange
655mVictoria Point QLD 4165, Australia
Public Bike Parking
725mVictoria Point QLD 4165, Australia
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Koala Park Veterinary Surgery is at 535 Cleveland Redland Bay Road, Victoria Point QLD 4165. The nearest public transport is Bunker Rd at High St, stop A (bus), about an 8‑minute walk (approx. 623 m). There is onsite parking at the clinic (the entrance can be easy to miss from the road); you can also find parking near the Victoria Point Bus Interchange about an 8‑minute walk away, and there’s public bike parking roughly 9 minutes away.
They’re open Monday to Friday 8:00 am–6:00 pm, Saturday 8:00 am–1:00 pm, and Sunday 9:00–10:00 am.
Call (07) 3207 6041. You can also visit their Facebook page for updates: https://www.facebook.com/KoalaParkVeterinarySurgery
To book, please call the clinic. If you prefer online options, check their Facebook page for the latest updates; they’re popular and may at times close their books to new clients, so call ahead to confirm availability.
Consultation fees in Australia aren’t government‑regulated and vary by clinic, so call the clinic for their current consult price. Medicare does not cover pets. For any procedure or surgery, ask for an itemised written estimate. If you need care after hours, fees are typically higher. Pet insurance may help with costs, and some clinics offer payment‑plan options or gap claims—ask what’s available and what documentation they need.
Most Australian vets commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some support pet‑insurance gap claims or payment plans; please call ahead to confirm what this clinic currently accepts.
They can accommodate urgent cases and walk‑ins where possible during opening hours—call first for advice. For after‑hours or time‑critical emergencies, phone ahead to check availability and be aware that after‑hours fees are usually higher; if they’re closed, consider a 24/7 emergency hospital.
Yes—there is onsite parking at the clinic, though the entrance can be easy to miss from the road. Additional parking is available near the Victoria Point Bus Interchange about an 8‑minute walk away, and there’s public bike parking roughly 9 minutes away.
Services highlighted by the clinic include vaccinations and preventative care, emergency and urgent walk‑in care, long‑term hospital care for complex cases, compassionate euthanasia and end‑of‑life support, dentistry and dental cleaning, and wildlife intake and triage.
Pet owners rate Koala Park Veterinary Surgery 4.8/5.0 from 499 reviews. Many praise the vets’ skill, compassion and clear communication, fair and transparent pricing, regular updates during hospital stays, and sensitive end‑of‑life care, with loyal clients saying they travel further to come here. A minority mention concerns such as possible misdiagnosis or delays in complex cases, occasional long waits or communication gaps, times when the books were closed to new clients, and isolated issues around external prescriptions or management responses.
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Last updated: 30 June 2026