187 reviews
17 Hunter Street, Brassall QLD 4305
#compassionateCare#friendlyStaff#clearCommunication+12
Pine Mountain Veterinary Clinic
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the caring, compassionate vets who take time to be thorough and explain options clearly. Many report strong outcomes across surgeries and complex cases (e.g., pancreatitis, diabetes, mast cell tumours, severe ear infections), along with gentle handling of anxious pets and thoughtful follow‑ups. Several mention being able to get urgent or last‑minute appointments and finding staff friendly and professional, with a neat, tidy clinic.
💬Common Feedback & Suggestions
While most reviews are very positive, a recurring concern is pricing: some owners felt fees or medications were expensive, cited unexpected extended consult charges, or disliked after‑hours costs near closing time. A few mentioned inconsistent reception experiences (rude or condescending tone) and limited help after phones were diverted, including during a post‑dental complication. There are isolated clinical concerns such as a painful nail trim, variable wildlife knowledge, and distressing experiences around emergencies and payment flexibility. Overall sentiment remains strongly favourable, but clearer communication around costs, after‑hours processes and triage expectations would help.
🏥Clinic Specialties
- Desexing and routine surgery
- Dentistry and dental extractions
- Chronic disease management (pancreatitis, diabetes)
- Oncology support for mast cell tumours
- Dermatology and ear infections
- End-of-life care and euthanasia support
🏷️Keywords
#compassionateCare#thoroughExplanations#friendlyStaff#accommodatingTeam#followUpCalls#fastAppointments#upfrontPricing#pricingConcerns#afterHoursCosts#mixedReceptionExperience#cleanClinic#dentalCare#chronicDiseaseCare#endOfLifeSupport#surgeryDesexing#wildlifeKnowledgeGaps
Overall Ratings
🐾Tips for Pet Owners
- Ask for a written estimate and clarify whether the visit is a standard or extended consult to avoid bill surprises.
- If attending late in the day, confirm after‑hours policies and fees, and note which sister clinics or emergency hospitals to contact once phones divert.
- For procedures like dentistry or surgery, discuss aftercare and who to call after hours if concerns arise.
- If cost is a priority, ask about medication pricing, scripts, or alternatives, as some reviewers found cheaper options elsewhere.
- For anxious dogs, arrive a little early to let them settle and sniff around the gardened outdoor area before entering.
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Conditions commonly treated here
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Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜12:00 | |||||||
| 08:00〜18:00 |
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Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Pine Mountain Veterinary Clinic is at 24 Fernvale Road, Brassall QLD 4305. The closest public transport is Thomas Street train station, about a 37‑minute walk; Wulkuraka train station is also roughly a 37‑minute walk. As both are a long walk, driving or planning a bus trip via Google Maps is more practical. Street parking is usually available near the clinic—check local signage.
They’re open Monday to Friday 8:00 AM–6:00 PM, Saturday 8:00 AM–12:00 PM, and closed Sunday; hours may vary on public holidays, so call ahead to confirm.
You can call (07) 3201 8862. You can also visit http://pinemountainvet.com.au/ or drop by at 24 Fernvale Road, Brassall QLD 4305.
To book, call the clinic during opening hours or check their website for any online booking options. For urgent concerns, call first for advice on same‑day availability.
Veterinary consultation fees in Australia vary by clinic and aren’t government‑regulated, and Medicare doesn’t cover pets. For a current quote, call the clinic and ask whether the visit is a standard or extended consult, and request an itemised written estimate for any procedures. If you need after‑hours care, fees are typically higher. Pet insurance may help with eligible costs, and some clinics offer payment‑plan options—ask what’s available.
Most Australian vets accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some offer pet‑insurance gap claims or payment plans; as options vary, call ahead to confirm what Pine Mountain Veterinary Clinic accepts.
The clinic’s published hours are Monday–Friday 8:00 AM–6:00 PM and Saturday 8:00 AM–12:00 PM, so you’ll likely need a 24/7 emergency hospital outside these times. During business hours, ask the team about their current after‑hours arrangements and who they recommend locally; once phones divert, you may be directed to a sister clinic or an emergency hospital. After‑hours fees are usually higher.
Yes—street parking is typically available around 24 Fernvale Road in Brassall; please check local signs for any restrictions. No nearby paid car park was identified.
The clinic focuses on desexing and routine surgery, dentistry including extractions, chronic disease management (pancreatitis and diabetes), oncology support for mast cell tumours, dermatology and ear infection treatment, and end‑of‑life care and euthanasia support.
Pet owners rate the clinic 4.5 out of 5 from 130 reviews, praising caring, compassionate vets, thorough explanations, strong outcomes across surgeries and complex cases, gentle handling of anxious pets, prompt appointments, friendly professional staff, and a clean clinic. Common feedback mentions pricing concerns (including extended consults or medication costs), higher charges near closing/after hours, occasional brusque reception, limited help once phones divert, and isolated clinical issues; overall sentiment remains strongly favourable.
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Last updated: 30 June 2026