167 reviews
383 Townsend Street, NSW 2640
#compassionateCare#friendlyStaff#clearCommunication+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the caring, compassionate team and the way vets explain conditions and treatment options clearly, with patience and follow‑up calls. Many cited smooth surgeries (including desexing), effective emergency care (e.g., snakebite, pyometra), and knowledgeable support for breeding and complex cases. Front‑of‑house staff are frequently described as friendly and efficient, and several reviewers appreciated how well anxious pets were handled.
💬Common Feedback & Suggestions
While most reviews are positive, a minority raised serious concerns. A few reported clinical errors or disputed diagnoses (including a vaccination given incorrectly, anticoagulant bait management, and one emergency case sent home that later ended badly), and one breeder alleged a costly misdiagnosis and pressure around euthanasia. Some commenters felt fees were high, and a couple mentioned being turned away for lateness, variable wait times, difficulty seeing the same vet, or brusque communication after hours. Overall sentiment is strongly favourable, but these issues were noted by a small number of reviewers.
🏥Clinic Specialties
- Emergency and after-hours care
- Desexing and routine surgery
- Reproductive health and breeding support
- Rabbit and small mammal care
- Wildlife and avian care
- Dental and ear care
🏷️Keywords
#compassionateCare#clearCommunication#patientWithAnxiousPets#followUpCalls#knowledgeableVets#emergencyCare#endOfLifeSupport#friendlyStaff#quickAppointments#shortWaits#pricingConcerns#highCosts#misdiagnosisReports#afterHoursService
Overall Ratings
🐾Tips for Pet Owners
- Arrive a little early for appointments; one reviewer reported being turned away after arriving late.
- Discuss treatment options and costs upfront and ask for an estimate if price is a concern.
- For emergencies like snakebite or toxin ingestion, call ahead and head straight in; they do handle after‑hours and Sunday cases.
- If continuity matters to you, request the same vet when booking as reviewers noted they sometimes see different clinicians.
- Let staff know if your pet is anxious—they are patient and can adjust handling to keep pets calm.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜18:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Family Vet Centre is at 243 Borella Rd, Albury NSW 2640, and driving is usually the easiest way to get there because there isn’t a train, metro or light-rail station within easy walking distance. Check Google Maps for the nearest bus route if you’re using public transport. Street parking is typically available nearby—please check local signage before you park.
Please call ahead to confirm current opening hours, as they can change.
You can contact Family Vet Centre on (02) 6041 2522. Their address is 243 Borella Rd, Albury NSW 2640 and their website is http://www.familyvet.com.au/.
To book an appointment, please call the clinic; for urgent or emergency cases, call before heading in. You can also visit their website for the latest information.
Veterinary fees in Australia aren’t government‑regulated and can vary by clinic, so call the clinic for a current consultation quote. Medicare does not cover pets. For any procedure, ask for an itemised written estimate so you understand the expected costs, and be aware that after‑hours and emergency fees are typically higher. If you have pet insurance or are considering payment options (e.g., gap claims or payment plans), ask the clinic what they can support.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some offer pet‑insurance gap claims or payment plans—please call ahead to confirm what this clinic accepts.
Yes—Family Vet Centre provides emergency and after‑hours care (including Sunday cases, per owner feedback); call ahead for availability and advice before you arrive. Please note that after‑hours fees are usually higher, and for time‑critical issues like snakebite or toxin ingestion you should call, then head straight in.
Family Vet Centre’s noted services include emergency and after‑hours care, desexing and routine surgery, reproductive health and breeding support, rabbit and small mammal care, wildlife and avian care, and dental and ear care.
Yes—reviews and clinic information indicate they see rabbits and other small mammals and provide care for wildlife and birds. For species not listed, please call to enquire.
Family Vet Centre is well regarded with a 4.6/5.0 rating from 179 reviews, and owners frequently praise the compassionate team, clear explanations, smooth surgeries and effective emergency care, as well as friendly front‑of‑house staff and patient handling of anxious pets. A small number of reviewers reported concerns such as perceived clinical errors or disputed diagnoses, higher fees, variable wait times, being turned away when late, difficulty seeing the same vet, or brusque after‑hours communication, but overall sentiment is strongly favourable.
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Last updated: 8 July 2026