179 reviews
243 Borella Rd, NSW 2640
#compassionateCare#clearCommunication#patientWithAnxiousPets+11
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the compassionate, friendly team and clear communication, especially during emergencies and difficult end‑of‑life moments. Many highlighted strong medical outcomes and thorough care, including successful TPLO/ACL surgery with structured rehab, careful follow‑ups and detailed explanations. Reviewers also noted low‑stress handling for anxious pets, ability to fit pets in at short notice, and honest, upfront pricing with good value. Bird owners appreciated the clinic’s willingness to learn and the addition of avian expertise.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive, but a few issues were raised. Some owners reported difficulty getting through by phone or finding no staff present despite advertised opening, and there were mixed experiences with after‑hours/weekend access, including a triage fee and upfront deposit. A small number mentioned pricing concerns as expensive, and one reviewer described a catastrophic surgical outcome and high costs, saying they would not return. There were isolated complaints about unhelpful or rude reception interactions and an inability to purchase an over‑the‑counter antiseptic cream.
🏥Clinic Specialties
- TPLO/ACL repair and orthopaedic surgery
- Avian and bird medicine
- Emergency and critical care
- End‑of‑life and euthanasia support
- Low‑stress handling for anxious pets
- Comprehensive exams and aftercare
🏷️Keywords
#compassionateCare#friendlyStaff#clearCommunication#thoroughExams#surgicalExpertise#tploAclRepair#avianCare#emergencySupport#euthanasiaSupport#anxietyAwareHandling#transparentPricing#fairValue#shortNoticeAppointments#modernCleanClinic#convenientParking#phoneAvailabilityIssues
Overall Ratings
🐾Tips for Pet Owners
- Call ahead, especially on weekends or holidays, to confirm hours and after‑hours availability; an out‑of‑hours triage fee and deposit may apply.
- Ask for an upfront estimate—they often provide clear quotes and will advise if a different specialist is better suited.
- If your pet is anxious, mention it when booking so the team can use low‑stress handling and extra time if needed.
- Bird owners should note their species when booking to secure the avian‑experienced vet.
- For urgent issues, phone early—they frequently fit pets in at short notice for emergencies.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜18:00 | |||||||
| 08:30〜12:30 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Free all day parking
373m451 Kiewa St, Albury NSW 2640, Australia
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Townsend Vet Albury is at 383 Townsend Street, Albury NSW 2640. There isn’t a train or light-rail station within easy walking distance, so driving is usually easiest. A free all-day car park is about a 5-minute walk away (approx. 373 m), with local street parking nearby. If you’re using public transport, check Google Maps for the nearest bus route.
Please call ahead to confirm current opening hours, as weekend and after-hours availability can vary.
Call (02) 6046 9846 or visit https://townsendvets.com.au/ for more information.
You can book by calling the clinic or via the website at https://townsendvets.com.au/. For urgent cases, please call first so the team can triage and advise.
Consultation fees vary because veterinary pricing isn’t government-regulated in Australia and Medicare doesn’t cover pets. Please call the clinic for a current quote, and ask for an itemised written estimate for any procedure. If you need emergency or after-hours care, be aware that fees are typically higher. Pet insurance and payment-plan options are available in Australia in general; ask the clinic what they can accept.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay), and some support pet-insurance gap claims or payment plans. Please call ahead to confirm what this clinic can accept on the day.
Yes—emergency and critical care support is available; please call before arriving so your pet can be triaged. After-hours availability can vary, and reviews note an out-of-hours triage fee and upfront deposit may apply.
Yes. There’s a free all-day car park about a 5-minute walk away (approx. 373 m), plus local street parking near the clinic. Allow a little extra time during busy periods.
Townsend Vet Albury provides TPLO/ACL repair and orthopaedic surgery, avian and bird medicine, emergency and critical care, end-of-life and euthanasia support, low-stress handling for anxious pets, and comprehensive exams with follow-up aftercare.
Pet owners rate the clinic highly at 4.7/5.0 from 167 reviews, praising the compassionate, friendly team, clear communication, strong medical outcomes (including successful TPLO/ACL surgeries), low-stress handling, and honest, upfront pricing. Some feedback mentions occasional difficulty getting through by phone and mixed experiences with after-hours access and costs.
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Last updated: 8 July 2026