211 reviews
17 Kitchener Road, 2123, New Zealand
#compassionateCare#friendlyStaff#clearCommunication+12
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team for kind, empathetic and professional care, especially with nervous pets, elderly animals and difficult end-of-life visits. Many reviews mention vets taking time to explain conditions, treatment options and procedures clearly, with owners feeling informed and listened to. Long-term clients also describe strong trust in the clinic across cats, dogs, horses and farm animals, with several saying their pets are in very good hands.
💬Common Feedback & Suggestions
The reviews are overwhelmingly positive, but a small number of concerns were raised. A few owners felt the clinic was expensive or wanted clearer cost breakdowns, and one reviewer reported a booking being lost. There were also isolated negative comments about feeling unwelcome or being unhappy with treatment outcomes, but these were rare compared with the volume of praise.
🏥Clinic Specialties
- Companion animal care
- Equine and farm animal care
- Vaccinations and routine check-ups
- Urgent and emergency support
- End-of-life care and euthanasia
- Dermatitis and skin advice
🏷️Keywords
#compassionateCare#friendlyStaff#clearCommunication#knowledgeableVets#emergencySupport#sameDayAppointments#longTermTrust#nervousPetCare#endOfLifeSupport#fairPricingMentions#costConcerns#helpfulReception#thoroughAssessments#farmAnimalCare#catAndDogCare
Overall Ratings
* Aspects marked with an asterisk are mentioned in too few reviews — scores are indicative only.
🐾Tips for Pet Owners
- For urgent cases, call ahead as reviewers say same-day help is often possible, sometimes through a nearby branch.
- Ask for a quote or itemised cost breakdown when booking if price clarity is important to you.
- Tell the team if your pet is nervous, as several owners said staff took extra time to keep anxious animals comfortable.
- For complex or emotional decisions, expect clear explanations and options, but prepare questions in advance to make the consult easier.
- If you have horses or farm animals as well as pets, mention this when booking so you are directed to the right team or branch.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Acne-Cats
Acne-Dogs
Acral Lick Dermatitis
Alopecia, Noninflammatory-Dogs
Alopecia-Dogs
Anal Sac Disorders
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜17:30 | |||||||
| 08:00〜19:00 | |||||||
| 09:00〜12:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Lion's Lake
218mKitchener Road, Waiuku 2123, New Zealand
2 Constable Rd Parking
340m2 Constable Road, Auckland 2022, New Zealand
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Franklin Vets - Waiuku is located in Waiuku, Auckland 2123. No train, ferry or light-rail station was found within walking distance, so driving is likely the easiest option, or you can check Google Maps for the nearest bus route. No nearby paid car park was found in the search data; street parking is typically available in the suburb, but check local signage before leaving your vehicle.
Franklin Vets - Waiuku is open Monday, Tuesday, Thursday and Friday from 8:00 am to 5:30 pm, Wednesday from 8:00 am to 7:00 pm, and Saturday from 9:00 am to 12:00 pm. Sunday hours were not provided, so call ahead to confirm before visiting.
You can contact Franklin Vets - Waiuku by calling (09) 235 9101. You can also visit the clinic website at https://www.franklinvets.co.nz/about/our-clinics/waiuku for more information.
To book an appointment at Franklin Vets - Waiuku, call the clinic or use the contact options on its website. For urgent cases, call ahead, as reviewers mention that same-day help is often possible, sometimes through a nearby branch.
Consultation fees vary by clinic in New Zealand and are not regulated by a government fee schedule. Call Franklin Vets - Waiuku for a current quote, and for procedures ask for an itemised written estimate before treatment. After-hours or emergency support usually costs more than a standard appointment. Pet owners may also want to ask generally about private pet insurance or payment-plan options, as ACC does not cover pets.
Most New Zealand vet clinics commonly accept EFTPOS, Visa or Mastercard, contactless tap-and-go such as payWave or PayPass, Apple Pay or Google Pay, and cash, but payment options can vary. Call ahead to confirm what Franklin Vets - Waiuku currently accepts, especially if you plan to use pet insurance or a payment plan.
Franklin Vets - Waiuku is described as offering urgent and emergency support. For urgent cases, call ahead to explain your pet’s symptoms and check availability, as reviewers say same-day help is often possible and may sometimes involve a nearby branch.
Franklin Vets - Waiuku is highly reviewed, with a 4.8 out of 5 rating from 255 reviews. Pet owners often praise the team for kind, empathetic and professional care, clear explanations, support for nervous pets and elderly animals, and trusted care across cats, dogs, horses and farm animals. A small number of reviewers mentioned cost concerns or booking issues, so it can help to confirm appointments and ask for cost breakdowns when booking.
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Last updated: 16 July 2026