Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners most often praised the team for being warm, kind, compassionate and genuinely caring with pets and their people, especially during euthanasia, bereavement and stressful urgent visits. Many reviews describe knowledgeable vets, clear explanations, thorough checks, good surgical care and pets improving after treatment. Long-term loyalty is a strong pattern, with several clients saying they have used the clinic for decades and would highly recommend it.
💬Common Feedback & Suggestions
The reviews are overwhelmingly positive, but a few serious concerns were raised. One owner described an alleged misdiagnosis and high consultation cost, another reported a post-operative stitch-check error, and a small number felt prices could be high, waits could be frustrating, or the clinic could feel too busy. There was also isolated disappointment about one vet’s manner and a COVID-era entry restriction.
🏥Clinic Specialties
- Urgent and same-day pet care
- Compassionate end-of-life support
- Cat and dog general practice
- Surgery, desexing and aftercare
- Clear treatment advice and follow-up
- Care for nervous or anxious pets
🏷️Keywords
Overall Ratings
* Aspects marked with an asterisk are mentioned in too few reviews — scores are indicative only.
🐾Tips for Pet Owners
- Book online if you can; reviewers found the online booking and reminder system handy.
- Call promptly for urgent issues, as many owners said the clinic fitted pets in quickly or on the same day.
- Ask for a clear estimate before treatment if cost is a concern, as pricing feedback was mostly positive but not universal.
- Allow extra time at busy periods, as a few reviewers mentioned waits or the clinic feeling stretched.
- For end-of-life appointments, expect compassionate support and space to say goodbye, based on repeated owner experiences.
What owners report about visiting
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The information below comes from anonymous owner reports and keeps updating; we still suggest confirming with the clinic before your visit.
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Clinic map clarity
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜19:00 | |||||||
| 09:00〜16:00 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Park & Ride Upper Hutt
623mUpper Hutt
628mUpper Hutt Station Car Park
646mCriterion Lane car park
786mFrequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Maidstone Veterinary Clinic is in Ebdentown, Upper Hutt 5018, in the Wellington region. No nearby train, ferry or light-rail station was found within walking distance, so driving is likely the simplest option; street parking is typically available in the suburb, but check local signage when you arrive. For public transport, check Google Maps for the nearest bus route to Ebdentown.
Maidstone Veterinary Clinic is open Monday to Friday from 8:00 am to 7:00 pm, and Saturday and Sunday from 9:00 am to 4:00 pm. Hours can change on public holidays, so call ahead to confirm before visiting.
You can contact Maidstone Veterinary Clinic by calling (04) 528 5927 or visiting its website at http://www.maidstonevets.co.nz/.
You can book an appointment with Maidstone Veterinary Clinic through its website or by calling to enquire. Reviewers specifically mention that the online booking and appointment reminder system is handy.
Consultation fees vary by clinic in New Zealand and are not regulated, so call Maidstone Veterinary Clinic for a current quote. There is no ACC or public scheme for pet veterinary care, and there is no government-published veterinary fee schedule; for procedures, ask for an itemised written estimate before treatment. Pet insurance and payment-plan options may help some owners generally, but confirm any clinic-specific payment arrangements directly with the clinic.
Most New Zealand vet clinics commonly accept EFTPOS, Visa or Mastercard, contactless tap-and-go such as payWave or PayPass, Apple Pay or Google Pay, and cash, but call ahead to confirm Maidstone Veterinary Clinic's current payment options. Some clinics may also support pet-insurance claims or payment plans, so ask directly if you need flexible payment arrangements.
Maidstone Veterinary Clinic is repeatedly described by reviewers as helping with urgent issues and fitting pets in quickly, sometimes on the same day. If your pet needs urgent care, call promptly to enquire about availability; after-hours or emergency fees are typically higher when they apply.
Street parking is typically available near Maidstone Veterinary Clinic in Ebdentown. No nearby paid parking lot was found in the provided parking data, so allow a little extra time and check local parking signs before leaving your vehicle.
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Have you ever been seen here successfully without a reservation?
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