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The information below comes from anonymous owner reports and keeps updating; we still suggest confirming with the clinic before your visit.
What owners say
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What owners say
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What owners say
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What owners say
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What owners say
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners most often praised the team for being compassionate, friendly, professional and genuinely invested in both pets and their families. Many reviews describe strong clinical care in stressful situations, including poisonings, unwell pets, procedures, older animals, euthanasia decisions and after-hours emergencies. Communication was also a repeated strength, with owners noting clear explanations, regular updates, thoughtful options and follow-up care.
💬Common Feedback & Suggestions
The reviews are overwhelmingly positive, but a few concerns were raised. Two reviewers described an upsetting interaction with staff and said they moved their dogs elsewhere, while another long-term client felt management handled a money-related issue coldly despite praising the vets and nurses. Pricing was mostly mentioned through wellness or membership value, but a small number of owners felt costs or revenue focus had become a concern.
🏥Clinic Specialties
- After-hours emergency care
- Poisoning and toxin treatment
- Senior pet and end-of-life care
- Dental checks and extractions
- Puppy vaccinations and routine checkups
- Care for dogs, cats and rats
🏷️Keywords
Overall Ratings
* Aspects marked with an asterisk are mentioned in too few reviews — scores are indicative only.
🐾Tips for Pet Owners
- Call promptly for urgent issues, as several owners reported quick same-day or after-hours help when the concern was serious.
- Ask for clear treatment options if your pet is older or very unwell; reviewers often felt supported rather than pressured.
- Consider the wellness or membership plan if you expect regular visits, as several owners described it as good value.
- For emergency or overnight care, expect updates from the team, but confirm the communication plan when you leave your pet.
- If cost is a concern, discuss estimates and payment options upfront, as pricing feedback was mixed.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Deciduous Teeth, Persistent (Retained)
Dentigerous Cyst
Enamel Hypoplasia/Hypocalcification
Feline Stomatitis-Feline Chronic Gingivostomatitis (FCGS)
Gingival Enlargement/Hyperplasia
Halitosis
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜17:00 | |||||||
| 09:00〜12:00 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
The Motor Club
157mGray Street car park
198mFrequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Petfirst Queenstown is in Frankton, Queenstown, Otago 9300. No train, ferry or light-rail station was found within walking distance, so driving is likely the easiest option, or check Google Maps for the nearest bus route. Street parking is typically available in Frankton, but check local signage before leaving your car.
Petfirst Queenstown is open Monday to Friday from 8:00 am to 5:00 pm, and Saturday from 9:00 am to 12:00 pm. Sunday hours were not listed in the provided information, so call ahead to confirm before visiting outside standard hours.
You can contact Petfirst Queenstown by calling (03) 442 9977. You can also visit the clinic website at https://www.mypetfirst.co.nz/pages/clinic-queenstown for more information.
You can book an appointment with Petfirst Queenstown by contacting the clinic directly or using the information on its website. For urgent concerns, the review summary suggests pet owners should get in touch promptly, especially where same-day or after-hours care may be needed.
Consultation fees vary by clinic in New Zealand and are not regulated by a government fee schedule. ACC covers human personal injury only and does not cover pets, so call the clinic for a current quote and ask for an itemised written estimate before procedures. After-hours or emergency visits are typically higher than standard consultations. Pet owners may also want to ask generally about private pet insurance or payment-plan options, as availability and eligibility vary.
Most New Zealand veterinary clinics commonly accept EFTPOS, Visa or Mastercard, contactless tap-and-go such as payWave or PayPass, Apple Pay or Google Pay, and cash, but payment options can vary. Call ahead to confirm what Petfirst Queenstown currently accepts, and ask whether any pet-insurance claim support or payment-plan options are available.
Yes, the review summary lists after-hours emergency care as one of Petfirst Queenstown's clinic specialties. Pet owners also reported help with urgent cases including poisonings, unwell pets and after-hours emergencies, so contact the clinic promptly if your pet needs urgent attention.
Petfirst Queenstown's listed specialties include after-hours emergency care, poisoning and toxin treatment, senior pet and end-of-life care, dental checks and extractions, puppy vaccinations and routine check-ups. The review summary also notes care for dogs, cats and rats.
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