329 reviews
11 Edinburgh Street, 2120, New Zealand
#friendlyStaff#compassionateCare#clearCommunication+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners most consistently praised the team for being kind, compassionate, patient and reassuring, especially with anxious pets and during emergencies or end-of-life decisions. Many reviews describe knowledgeable vets who explain options clearly, take time with questions, and achieve good outcomes after surgery, injury treatment, illness care and routine checks. The clinic is also often described as accommodating, with same-day urgent appointments, thoughtful cat-calming touches, separate waiting areas and strong aftercare communication.
💬Common Feedback & Suggestions
The reviews are strongly positive overall, but a small number of owners raised serious concerns about cost transparency, high medication or surgery prices, and unexpected charges. A few also reported long waits, difficulty booking timely appointments, medication stock issues, or feeling communication was rushed or impersonal. Several of the negative reviews centre on wanting clearer explanations before treatment, pricing, or taking pets away from the consult room.
🏥Clinic Specialties
- Emergency and urgent care
- Orthopaedic and cruciate surgery
- Cat-friendly veterinary care
- Cattery and boarding
- Dental care and extractions
- Large animal and equine care
🏷️Keywords
#compassionateCare#friendlyStaff#clearCommunication#knowledgeableVets#emergencyCare#orthopaedicSurgery#catFriendly#anxiousPets#endOfLifeCare#aftercareSupport#catteryBoarding#largeAnimalCare#pricingConcerns#bookingDelays#cleanClinic#highlyRecommended
Overall Ratings
🐾Tips for Pet Owners
- Tell the team in advance if your pet is anxious; reviewers mention calming scents, separate cat areas and side-door access being helpful.
- For urgent issues, phone as early as possible; many owners were fitted in quickly, but a few reported waits or limited appointment availability.
- Ask for a written estimate and confirm likely medication, surgery and follow-up costs before treatment, as pricing feedback was mixed.
- If booking the cattery or boarding, plan ahead because reviewers note it is popular.
- For surgery or complex care, ask about updates, X-rays, photos and written aftercare instructions, which several owners found reassuring.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 07:30〜19:00 | |||||||
| 09:00〜17:00 | |||||||
| 09:00〜18:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
29 Edinburgh St Parking
553m29 Edinburgh Street, Pukekohe 2022, New Zealand
3 Roulston St Parking
671m3 Roulston Street, Pukekohe 2022, New Zealand
9 Tobin St Parking
729m9 Tobin Street, Pukekohe 2022, New Zealand
177 king street
740m177 King Street, Pukekohe 2120, New Zealand
7 Massey Ave Parking
773m205 King Street, Pukekohe 2022, New Zealand
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Franklin Vets - Pukekohe is in Pukekohe, Auckland 2120. No train, ferry or light-rail station was found within easy walking distance, so driving is likely the simplest option, or you can check Google Maps for the nearest bus route. Street parking is typically available in the suburb, but check local signage when you arrive.
Franklin Vets - Pukekohe is open Monday to Friday from 7:30am to 7:00pm, Saturday from 9:00am to 6:00pm, and Sunday from 9:00am to 5:00pm. Hours can change on public holidays, so call ahead to confirm before travelling.
You can contact Franklin Vets - Pukekohe by calling 09 238 7486. You can also visit the clinic website at https://www.franklinvets.co.nz/about/our-clinics/pukekohe for more information.
To book an appointment at Franklin Vets - Pukekohe, call the clinic or use the contact options on its website. For urgent concerns, phone as early as possible, as reviewers mention the team has often accommodated same-day urgent appointments but availability can vary.
Consultation fees vary by clinic in New Zealand and are not regulated by a government fee schedule. Call Franklin Vets - Pukekohe for a current quote, and for surgery, dental work or other procedures, ask for an itemised written estimate before treatment. After-hours or emergency care is typically more expensive than routine appointments. Pet owners commonly use private pet insurance or payment-plan options in New Zealand, but you should confirm directly with the clinic what it accepts.
Most New Zealand vet clinics commonly accept EFTPOS, Visa / Mastercard, contactless tap-and-go such as payWave or PayPass, Apple Pay / Google Pay, and cash. Some clinics may also support pet-insurance claims or payment plans, so call ahead to confirm the current options before your visit.
Franklin Vets - Pukekohe is associated with emergency and urgent care in the review summary. If your pet needs urgent help, call ahead before travelling so the team can advise availability, timing and the best next step.
Franklin Vets - Pukekohe is rated 4.7 out of 5.0 from 722 reviews. Pet owners often praise the compassionate, knowledgeable team, clear explanations, help with anxious pets, urgent appointments, surgery outcomes and aftercare communication. Some reviews mention concerns around pricing clarity, wait times or rushed communication, so it is sensible to ask questions and request written estimates where needed.
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Last updated: 16 July 2026