24 reviews
20 Empire Street, 0410, New Zealand
#friendlyStaff#compassionateCare#helpfulTeam+12
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners most often praised the team for being friendly, caring, helpful and professional, especially during stressful visits, emergencies and end-of-life care. Many reviews describe good communication, clear explanations, reassuring handling of anxious pets, and follow-up after treatment. Positive outcomes are mentioned across dental work, desexing, lump removal, parvo recovery, general illness, and care for cats and dogs.
💬Common Feedback & Suggestions
The reviews are strongly positive overall, but a small number raise serious concerns about empathy at reception, poor customer service, missed ticks, and alleged wrong diagnosis or poor outcome. Pricing is usually described as reasonable or fair, though one negative review flags price and response frequency. A few comments suggest owners should ask questions clearly and confirm treatment plans when worried, particularly for complex or urgent cases.
🏥Clinic Specialties
- Dental care and dental treatment
- Cat desexing and antibiotics
- Emergency and urgent care
- End-of-life support
- Dog and cat general practice
- Puppy training and pet care advice
🏷️Keywords
#caringStaff#friendlyService#helpfulTeam#clearCommunication#professionalVets#goodFollowUp#reasonablePricing#urgentAppointments#endOfLifeCare#dentalCare#catCare#dogCare#wellStockedClinic#parkingAvailable#mixedReceptionExperience#diagnosisConcerns
Overall Ratings
* Aspects marked with an asterisk are mentioned in too few reviews — scores are indicative only.
🐾Tips for Pet Owners
- If your pet needs dental care, check availability in advance as reviews suggest this service may influence which branch owners visit.
- For urgent cases, phone ahead; several owners mention being fitted in quickly or getting a same-day appointment.
- Ask the vet to explain the diagnosis, treatment options and follow-up steps, especially if symptoms are complex or your pet is very unwell.
- If cost is a concern, discuss options openly; several reviews describe reasonable pricing and staff avoiding unnecessary extra charges.
- During end-of-life visits, let the team know what support you need, as many owners praised their sympathy and patience in these situations.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Acne-Cats
Acne-Dogs
Acral Lick Dermatitis
Alopecia, Noninflammatory-Dogs
Alopecia-Dogs
Anal Sac Disorders
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜17:00 | |||||||
| 09:00〜12:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Public carpark
174m16 Matthews Avenue, Kaitaia 0410, New Zealand
Old Pak'n'Save Car Park
185m116/118 Commerce Street, Kaitaia 0410, New Zealand
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
TopVets Ltd is in Kaitaia, Northland 0410. No train, ferry or light-rail station was found within walking distance, so driving is likely the simplest option; you can also check Google Maps for the nearest bus route. Street parking is typically available nearby, but check local signage before leaving your vehicle.
TopVets Ltd is open Monday to Friday from 8:00 am to 5:00 pm, and Saturday from 9:00 am to 12:00 pm. Sunday hours are not listed, so call ahead to confirm availability before visiting outside normal weekday hours.
You can contact TopVets Ltd by phone on (09) 408 2838, or visit the clinic website at https://topvets.co.nz/.
You can book an appointment with TopVets Ltd by using the contact options on its website or by calling to enquire. For urgent cases, phone ahead so the team can advise whether your pet can be seen and what to do next.
Veterinary consultation fees in New Zealand vary by clinic and are not government-regulated. Call TopVets Ltd for a current quote, and ask for an itemised written estimate before procedures such as dental work, surgery or urgent treatment. ACC does not cover pets, and there is no public veterinary fee schedule, so owners usually rely on private pet insurance or general payment-plan options where available.
Most New Zealand vet clinics commonly accept EFTPOS, Visa or Mastercard, contactless tap-and-go such as payWave or PayPass, Apple Pay or Google Pay, and cash. Some clinics may also support pet-insurance claims or payment plans, but call ahead to confirm what TopVets Ltd currently accepts.
TopVets Ltd is associated with emergency and urgent care in owner reviews, including comments about pets being fitted in quickly or seen the same day. For urgent symptoms, call ahead to confirm availability and follow the clinic’s advice before travelling in.
TopVets Ltd is rated 4.7 out of 5 from 156 reviews. Pet owners often praise the friendly, caring and professional team, clear explanations, reassuring handling of anxious pets, good follow-up, dental care, desexing, lump removal, parvo recovery, and end-of-life support. A small number of reviews mention concerns about reception empathy, customer service, diagnosis or outcomes, so it is sensible to ask questions clearly and confirm treatment plans for complex cases.
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Last updated: 16 July 2026