230 reviews
118 Colombo Street, Sydenham, 8023, New Zealand
#compassionateCare#friendlyStaff#knowledgeableVets+12
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners most consistently praised the team’s compassionate, gentle handling of pets and their support for people during stressful visits, euthanasia and bereavement. Many reviews describe knowledgeable vets who explain options clearly, give practical advice, and achieve good outcomes for cats, dogs, rabbits, guinea pigs, birds and reptiles. Reviewers also valued honest communication, follow-up calls, transparent estimates and the clinic’s willingness to help with urgent situations when possible.
💬Common Feedback & Suggestions
The reviews are strongly positive overall, but a small group of owners reported feeling judged, rushed or spoken to bluntly, particularly during emotional or high-stress decisions. Pricing was usually described as fair or good value, yet several reviewers felt some quotes or medication costs were too high or included unnecessary work. A few concerns also mentioned waiting longer than expected, inconsistent advice, rough handling, or disagreement with a diagnosis or treatment recommendation.
🏥Clinic Specialties
- Rabbit medicine and surgery
- Exotic and small mammal care
- Reptile and bearded dragon advice
- Guinea pig and chinchilla care
- Cat and dog emergency care
- End-of-life care and grief support
🏷️Keywords
#compassionateCare#exoticPets#rabbitVets#clearCommunication#gentleHandling#knowledgeableVets#emergencyHelp#fairPricing#transparentQuotes#bereavementSupport#followUpCalls#noUpselling#someCostConcerns#occasionalRudeness#waitTimes#highlyRecommended
Overall Ratings
🐾Tips for Pet Owners
- Ask for a written estimate before surgery or dental work; several owners appreciated clear quotes, while a few felt costs needed closer checking.
- If you have rabbits, guinea pigs, chinchillas, reptiles or birds, mention the species when booking so you can be matched with an experienced exotic-pet vet.
- For urgent concerns, phone first; reviewers noted the clinic sometimes made room quickly or triaged whether emergency care was needed.
- If cost is a concern, discuss options early, as some reviewers mentioned affordable plans, payment help or treatment choices matched to circumstances.
- For anxious pets, tell the team in advance and ask about calming options or gentler handling, as experiences varied by staff member.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜19:00 | |||||||
| 09:00〜15:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Mobile detailing car wash
265m6 Chaucer Street, Sydenham, Christchurch 8023, New Zealand
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
At the Vets is in Sydenham, Christchurch, Canterbury 8023. No train, ferry or light-rail station was found within easy walking distance, so driving or checking Google Maps for the nearest bus route is usually the most practical option. No nearby paid parking lot was identified in the Google Places search; street parking is typically available in this suburb, but check local signs before leaving your car.
At the Vets is open Monday to Friday from 8:00 am to 7:00 pm, and Saturday from 9:00 am to 3:00 pm. No Sunday hours were provided, so call ahead to confirm availability before visiting on a weekend or public holiday.
You can contact At the Vets by calling (03) 332 6632 or visiting their website at http://www.atthevets.co.nz/. Calling is the best option for urgent concerns, current availability, quotes, and species-specific booking questions.
To book an appointment at At the Vets, contact the clinic directly or use the information on their website. If your pet is a rabbit, guinea pig, chinchilla, reptile, bird, cat or dog with an urgent issue, mention the species and symptoms when booking so the team can guide you appropriately.
Veterinary consultation fees in New Zealand vary by clinic and are not government-regulated. There is no public veterinary fee schedule, and ACC covers human personal injury only, not pets. Call At the Vets for a current quote, and ask for an itemised written estimate before procedures such as surgery, dentistry or diagnostic work. After-hours or urgent care, where available, is typically more expensive. Pet owners commonly rely on private pet insurance or payment-plan options, but you should confirm any claim or payment arrangements directly with the clinic before treatment.
Most New Zealand vet clinics commonly accept EFTPOS, Visa / Mastercard, contactless tap-and-go such as payWave or PayPass, Apple Pay / Google Pay, and cash, but payment options can vary. Call ahead to confirm which payment methods, pet-insurance processes or payment-plan options are available at At the Vets.
Reviews mention that At the Vets has helped with urgent situations when possible and provides cat and dog emergency care, but the source data does not confirm a dedicated 24-hour emergency service. For urgent symptoms, contact the clinic first so they can advise whether they can see your pet or whether you should go to an emergency vet.
Yes, the review summary supports that At the Vets sees a range of exotic and small pets, including rabbits, guinea pigs, chinchillas, reptiles, bearded dragons, birds, cats and dogs. When booking, tell the clinic your pet’s species and concern so they can match you with the most suitable vet where possible.
At the Vets is noted for rabbit medicine and surgery, exotic and small mammal care, reptile and bearded dragon advice, guinea pig and chinchilla care, cat and dog emergency care, and end-of-life care with grief support. Pet owners especially mention practical advice, clear explanations, transparent estimates and compassionate handling.
At the Vets has a 4.6 out of 5 rating from 478 reviews. Pet owners often praise the team’s compassionate care, gentle handling, clear communication, knowledge, follow-up calls, help with urgent situations, and support during end-of-life care. Some feedback mentions cost concerns, wait times, blunt communication or mixed experiences with handling, so it is sensible to ask questions and request estimates if you are unsure.
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Last updated: 16 July 2026