What owners report about visiting
Collecting owner reports｜Help add what a visit is like
The information below comes from anonymous owner reports and keeps updating; we still suggest confirming with the clinic before your visit.
What owners say
Awaiting owners with real visit experience.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on whether walk-in visits are possible.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on wait times.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on cost explanations.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on TNR / stray-animal assistance.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
Now collecting the questions owners want answered.
Have you been to this clinic?
Answer a few questions in about 30 seconds to help the next owner decide.
All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Praise is limited in these reviews. A few owners described some individual staff or store staff as friendly, pleasant, lovely on the phone, or willing to try hard to help, and one review simply noted friendly staff and great service. There was also a brief positive mention of puppy school running reasonably well at first.
💬Common Feedback & Suggestions
The reviews are mostly negative and focus on unreliable online ordering, delivery, click-and-collect, stock availability, refunds, and booking processes. Several owners reported poor communication, inaccessible contact options, unhelpful or disrespectful head-office interactions, and staff who did not follow through on promises. Pricing concerns were mainly tied to paid same-day delivery not being honoured, delayed refunds, and sale discounts not being honoured as expected.
🏥Clinic Specialties
- Pet food and prescription diet supply
- Online orders and home delivery
- Click and collect orders
- Puppy school
- Grooming bookings
- Pet product sales
🏷️Keywords
Overall Ratings
* Aspects marked with an asterisk are mentioned in too few reviews — scores are indicative only.
🐾Tips for Pet Owners
- Confirm stock availability directly before relying on online availability or travelling to the store.
- If using delivery or click and collect, keep screenshots and order confirmations in case follow-up is needed.
- Allow extra time for refunds or order corrections, as several reviewers reported delays.
- For urgent pet food needs, have a backup supply or alternative source rather than relying on same-day delivery.
- If you need accessible communication, check in advance whether text or email support is available.
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜17:30 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Ellerslie
128mEllerslie Car Park
168mEllerslie School parking lot
233mNorthern Carpark Tower
393mFrequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Animates Vetcare Support Office is listed in Ellerslie, Auckland 1051. No street address was provided in the source data, and no train, ferry, or light-rail station was found within walking distance, so it is best to check Google Maps for the nearest bus route or plan to drive. Street parking is typically available in Ellerslie, but check local signage before leaving your vehicle.
Animates Vetcare Support Office is listed as open Monday to Friday from 8:00 am to 5:30 pm. No weekend hours were provided, so call ahead to confirm before visiting outside weekday business hours.
You can contact Animates Vetcare Support Office by calling (09) 525 1965 or visiting the Animates website at https://www.animates.co.nz/.
To book or enquire, use the Animates website or call to ask about the right booking process. Reviews mention grooming bookings and puppy school, so confirm the service, availability, location, and any booking requirements before you travel.
Veterinary fees in New Zealand vary by clinic and are not government-regulated. ACC covers human personal injury only and does not cover pets, and there is no government veterinary fee schedule. Call the clinic for a current quote, and for procedures ask for an itemised written estimate. Pet owners may also compare private pet insurance or payment-plan options in general, but confirm directly whether any specific option is accepted.
Most New Zealand vet-related businesses commonly accept EFTPOS, Visa or Mastercard, contactless tap-and-go such as payWave or PayPass, Apple Pay or Google Pay, and sometimes cash. Some clinics or providers may also support pet-insurance claims or payment plans, but call ahead to confirm the payment methods available for your booking or order.
The provided review summary links Animates Vetcare Support Office with pet food and prescription diet supply, online orders and home delivery, click and collect, puppy school, grooming bookings, and pet product sales. Confirm directly which services are available at the relevant Animates location before booking or ordering.
Animates Vetcare Support Office has a 2.5 out of 5 rating from 18 reviews in the provided data. Feedback is mostly negative, especially around online ordering, delivery delays, click and collect, stock availability, refunds, booking processes, and communication, although a few owners mentioned friendly or helpful individual staff.
Help with one question
Your report helps the next owner feel a little more certain.
Have you ever been seen here successfully without a reservation?
Based on 0 owner reports
Anonymous, about 3 seconds