What owners report about visiting
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The information below comes from anonymous owner reports and keeps updating; we still suggest confirming with the clinic before your visit.
What owners say
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What owners say
Awaiting owner input on whether walk-in visits are possible.
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Your experience helps too
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What owners say
Awaiting owner input on wait times.
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Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on cost explanations.
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It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on TNR / stray-animal assistance.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
Now collecting the questions owners want answered.
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners most often praised the team for being kind, compassionate and reassuring, especially with anxious pets, elderly animals and difficult end-of-life visits. Many reviews describe knowledgeable vets and nurses who explain things clearly, give practical advice and achieve good outcomes, including urgent cases, serious illness and long-term care. Long-standing clients frequently express strong trust, with some travelling out of their way or staying with the clinic for many years.
💬Common Feedback & Suggestions
The reviews are strongly positive overall, but a small number raise serious concerns about emergency access, refusal of treatment, rough handling, rude communication and poor follow-up. A few owners felt the clinic had changed after new ownership, or that money was prioritised over animal welfare. Practical points raised include stairs at the entrance, referral elsewhere for advanced imaging, and the need to confirm urgent availability before arriving.
🏥Clinic Specialties
- Urgent and emergency care
- End-of-life support
- Cat and kitten care
- Dog and puppy care
- Vaccinations and preventive visits
- Ongoing and complex pet health care
🏷️Keywords
Overall Ratings
* Aspects marked with an asterisk are mentioned in too few reviews — scores are indicative only.
🐾Tips for Pet Owners
- Call ahead for urgent or emergency cases, as experiences with same-day access were mixed.
- If mobility, prams or heavy carriers are an issue, ask about help at arrival because one review mentions stairs at the entrance.
- For advanced tests such as CT scans, ask early whether referral to another clinic will be needed.
- Discuss expected costs, triage options and follow-up communication clearly, especially for urgent or unregistered pets.
- Bring previous records and questions, as many reviewers found the team informative when explaining treatment and care plans.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
No condition data available yet
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 07:30〜17:30 | |||||||
| 09:00〜12:00 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
St Heliers Veterinary Hospital is in Glendowie, Auckland 1071. No train, ferry or light-rail station was found within walking distance, so driving or checking Google Maps for the nearest bus route is the most practical option; street parking is typically available in this suburb, but check local signage before leaving your car.
St Heliers Veterinary Hospital is open Monday to Friday from 7:30 am to 5:30 pm, and Saturday from 9:00 am to 12:00 pm. Sunday hours are not listed, so call ahead to confirm availability before visiting outside regular weekday hours.
You can contact St Heliers Veterinary Hospital by calling (09) 575 7688. You can also visit the clinic website at https://www.vethospital.co.nz/vet-clinics/st-heliers-veterinary-hospital for more information.
To book an appointment at St Heliers Veterinary Hospital, call the clinic or use the contact options on its website. For urgent cases, call ahead before arriving so the team can confirm whether same-day care is available.
Veterinary consultation fees in New Zealand vary by clinic and are not government-regulated. Call St Heliers Veterinary Hospital for a current quote, and for procedures ask for an itemised written estimate; after-hours or emergency care is typically more expensive, and pet owners may also wish to ask generally about private pet insurance or payment-plan options.
Most New Zealand vet clinics commonly accept EFTPOS, Visa and Mastercard, contactless tap-and-go such as payWave or PayPass, Apple Pay or Google Pay, and cash. Some clinics may also support pet-insurance claims or payment plans, so call ahead to confirm what St Heliers Veterinary Hospital currently accepts.
St Heliers Veterinary Hospital is associated with urgent and emergency care in the review summary, but owners reported mixed experiences with emergency access. Call ahead before travelling for an urgent case, especially outside listed opening hours, so the clinic can confirm whether it can see your pet or advise referral elsewhere.
St Heliers Veterinary Hospital is rated 4.6 out of 5.0 from 129 reviews. Pet owners often praise the compassionate team, clear communication, knowledgeable vets and support for anxious pets, elderly animals and end-of-life visits, while a smaller number of reviews raise concerns about urgent access, communication, handling and follow-up.
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