What owners report about visiting
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The information below comes from anonymous owner reports and keeps updating; we still suggest confirming with the clinic before your visit.
What owners say
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What owners say
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What owners say
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Your experience helps too
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What owners say
Awaiting owner input on cost explanations.
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Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on TNR / stray-animal assistance.
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Your experience helps too
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners most often praised the team for kind, patient and compassionate handling of pets, especially cats, nervous dogs and families facing end-of-life decisions. Many reviews describe vets and nurses as knowledgeable, thorough and willing to explain options, risks and next steps clearly. Long-term clients also valued the clinic’s willingness to help in urgent or distressing situations, including same-day care and support outside normal expectations.
💬Common Feedback & Suggestions
Reviews are mostly positive, but the recurring concerns centre on front-desk or phone interactions, with several owners describing reception as rude, dismissive or unhelpful. Pricing feedback is mixed: some owners found the clinic fair or good value, while others felt costs were high, unclear, or difficult to manage without flexible payment options. A few reviews also raised booking and availability frustrations, including missed appointment records, waits, and not taking new clients.
🏥Clinic Specialties
- Cat care and vaccinations
- Nervous pet handling
- End-of-life care and euthanasia support
- Puppy and dog care
- Urgent injury and illness appointments
- Small mammal and bird care when possible
🏷️Keywords
Overall Ratings
* Aspects marked with an asterisk are mentioned in too few reviews — scores are indicative only.
🐾Tips for Pet Owners
- If your pet is nervous or hard to handle, mention this when booking, as several owners found the team patient with anxious animals.
- For urgent or same-day concerns, call early and explain the situation clearly; reviews suggest the clinic has sometimes fitted pets in despite a busy schedule.
- Ask for a clear estimate before treatment or surgery, as pricing experiences varied widely across reviews.
- Confirm appointment details by text or phone, especially for follow-ups, because a few owners reported booking or scheduling issues.
- For end-of-life appointments, expect the team to give space, explain options and provide compassionate support.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜19:00 | |||||||
| 09:00〜12:00 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Massey Heights Veterinary Hospital (1987) Ltd is in Massey, Auckland 0614. No train, ferry or light-rail station was found within walking distance, so driving is likely the simplest option; street parking is typically available in the suburb, but check local signage. For public transport, check Google Maps for the nearest Auckland bus route and use an AT HOP card or contactless payment where accepted.
Massey Heights Veterinary Hospital (1987) Ltd is open Monday to Friday from 8:00 am to 7:00 pm, and Saturday from 9:00 am to 12:00 pm. Sunday hours are not listed, so call ahead to confirm before visiting outside the published hours.
You can contact Massey Heights Veterinary Hospital (1987) Ltd by calling (09) 832 4895, or visit their website at http://www.vethospital.co.nz/massey-heights-vets/.
To book an appointment at Massey Heights Veterinary Hospital (1987) Ltd, call the clinic or use the contact options on its website. If your pet is nervous, needs urgent same-day attention, or you are booking a follow-up, mention the details clearly and confirm the appointment time.
Consultation fees vary by clinic in New Zealand and are not regulated by a government fee schedule. Call Massey Heights Veterinary Hospital (1987) Ltd for a current quote, and ask for an itemised written estimate before procedures or surgery. ACC is for human personal injury only and does not cover pets; owners usually rely on private pet insurance or general payment-plan options where available.
Most New Zealand vet clinics commonly accept EFTPOS, Visa / Mastercard, contactless tap-and-go such as payWave or PayPass, Apple Pay / Google Pay, and cash, but you should call ahead to confirm what Massey Heights Veterinary Hospital (1987) Ltd currently accepts. Some clinics may also support pet-insurance claims or payment-plan options, but availability varies by clinic.
Review data highlights cat care and vaccinations, nervous pet handling, puppy and dog care, end-of-life care and euthanasia support, urgent injury and illness appointments, and small mammal or bird care when possible. Call to enquire about your pet’s species, symptoms and appointment needs before booking.
Massey Heights Veterinary Hospital (1987) Ltd is rated 4.4 out of 5 from 219 reviews. Pet owners often praise the team’s compassionate care, gentle handling of cats and nervous pets, clear explanations, and support during difficult end-of-life decisions. Some reviews mention concerns about reception interactions, booking availability and pricing clarity, so it is sensible to confirm appointment details and ask for estimates upfront.
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