386 reviews
46/48 Pollen Street, Grey Lynn, 1021, New Zealand
#compassionateCare#friendlyStaff#knowledgeableVets+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners most consistently praised the warm, compassionate manner of the vets, nurses and reception team, especially during stressful illness visits and end-of-life care. Many reviews describe clear explanations, careful follow-up calls, gentle handling of anxious cats and dogs, and strong confidence in the team’s clinical judgement. Several long-term clients say they would not take their pets elsewhere, and many explicitly recommend the clinic for caring, professional treatment.
💬Common Feedback & Suggestions
The reviews are strongly positive overall, but pricing is the clearest recurring concern, with several owners describing the clinic as expensive or much dearer than alternatives. A smaller number of reviewers raised serious concerns about missed diagnoses, poor follow-up after tests, refusal to provide a prescription while travelling, or unhelpful front-desk interactions. Convenience feedback is mostly positive, though a few owners mentioned cancelled appointments, limited cattery availability over Christmas, and occasional parking issues.
🏥Clinic Specialties
- Cat care and feline handling
- Senior pet and end-of-life care
- Surgery and desexing
- Arthritis and mobility management
- Urgent illness and injury care
- Skin, allergy and eye problems
🏷️Keywords
#compassionateCare#friendlyStaff#knowledgeableVets#clearCommunication#followUpCalls#gentleHandling#catFriendly#seniorPetCare#endOfLifeSupport#surgeryCare#arthritisCare#urgentAppointments#onlineBooking#onsiteParking#highCosts#catteryDemand
Overall Ratings
🐾Tips for Pet Owners
- Ask for a cost estimate before treatment or medicines, as several reviewers found pricing high even when they valued the care.
- Use the online booking system where possible; many owners found appointments easy to arrange, including at short notice.
- If you need cattery boarding around Christmas, enquire well in advance because availability was criticised as limited.
- For ongoing or complex conditions, confirm when test results, prescriptions or follow-up calls will be provided.
- Mention if your pet is anxious or timid, as many reviewers said the team handled nervous cats and dogs gently.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜13:00 | |||||||
| 08:00〜18:30 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Pollen Street Car park
95m106 Ponsonby Road, Grey Lynn, Auckland 1011, New Zealand
Secure Parking - 18 Vinegar Lane, Grey Lynn Grey Subscription Only Car Park
163m18 Vinegar Lane, Grey Lynn, Grey 1021, New Zealand
Ponsonby Central Parking
274m4 Brown Street, Ponsonby, Auckland 1011, New Zealand
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Auckland Pet Hospital is located in Grey Lynn, Auckland 1021. No train, ferry or light-rail station was found within walking distance, so driving or checking Google Maps for the nearest bus route is the most practical option; street parking is typically available in the suburb, but check local signage before leaving your car.
Auckland Pet Hospital is open Monday to Friday from 8:00 am to 6:30 pm, and Saturday from 8:00 am to 1:00 pm. No Sunday hours were provided, so call ahead or check the clinic website before visiting outside regular weekday hours.
You can contact Auckland Pet Hospital by calling (09) 360 0961 or by visiting its website at https://aucklandpethospital.co.nz/?utm_source=google&utm_medium=organic&utm_campaign=gmb. Calling is best for urgent questions, current availability, fees or follow-up arrangements.
You can book an appointment with Auckland Pet Hospital through its online booking system or by contacting the clinic directly. Reviews suggest many pet owners found appointments easy to arrange, including some short-notice visits, but availability can vary.
Consultation fees vary by clinic in New Zealand and are not regulated by a government fee schedule. Call Auckland Pet Hospital for a current quote, and for procedures or medicines ask for an itemised written estimate before treatment; pet owners commonly use private pet insurance or payment-plan options in general, but you should confirm directly what applies to your visit.
Most New Zealand vet clinics commonly accept EFTPOS, Visa or Mastercard, contactless tap-and-go such as payWave or PayPass, Apple Pay or Google Pay, and sometimes cash, but you should call ahead to confirm Auckland Pet Hospital's current payment options. Some clinics may also support pet-insurance claims or payment plans, but availability should be checked directly.
Street parking is typically available around Grey Lynn, and no nearby paid parking lot was identified in the supplied parking data. Check street signs carefully for time limits, resident restrictions or paid zones before your appointment.
Auckland Pet Hospital is associated with cat care and feline handling, senior pet and end-of-life care, surgery and desexing, arthritis and mobility management, urgent illness and injury care, and skin, allergy and eye problems. If your pet has a complex condition, call to enquire about the most appropriate appointment type and whether records or test results should be sent in advance.
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Last updated: 16 July 2026