4.0
11 reviews
2 Ngapara Street, 9320, New Zealand
#caringStaff#friendlyTeam#helpfulReception+10
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team as friendly, caring, gentle and professional, with many comments about pets being handled calmly and kindly. Several reviews highlighted knowledgeable vets, clear explanations, thorough checks such as blood and urine testing, and good outcomes for both cats and dogs. Travellers and out-of-town visitors often appreciated being fitted in quickly, including same-day or within-the-hour appointments.
💬Common Feedback & Suggestions
The reviews are overwhelmingly positive, with very few recurring concerns. The main negative point came from one emergency situation where an owner was upset that a home visit was not available for a collapsed elderly dog and they were asked to travel to the clinic instead. Pricing and cleanliness were rarely mentioned, so those areas have limited evidence despite the positive comments that do appear.
🏥Clinic Specialties
- Urgent and same-day consultations
- Cat and dog general practice
- Diagnostic blood and urine testing
- Gentle low-stress pet handling
- Emergency triage and after-hours care
- Clear treatment explanations
🏷️Keywords
#friendlyStaff#compassionateCare#knowledgeableVets#promptAppointments#sameDayAppointments#clearCommunication#gentleHandling#professionalTeam#helpfulReception#efficientService#travellerFriendly#catAndDogCare#fairPricing#greatEnvironment#homeVisitConcern
Overall Ratings
* Aspects marked with an asterisk are mentioned in too few reviews — scores are indicative only.
🐾Tips for Pet Owners
- Call ahead if your pet becomes unwell while travelling, as several owners were fitted in promptly or on the same day.
- Be ready to describe symptoms clearly by phone; reviews mention staff asking relevant questions before arranging care.
- For urgent or after-hours situations, confirm whether a clinic visit or home visit is possible before relying on in-home assistance.
- Ask the vet to talk through tests and treatment steps, as owners often found the explanations helpful and reassuring.
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:30〜17:30 | |||||||
| 09:00〜12:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Petfirst & Farmfirst Veterinary Alexandra is located in Alexandra, Otago 9391; a street address was not provided in the supplied data. No train, ferry or light-rail station was found within walking distance, so driving is likely the easiest option, or you can check Google Maps for the nearest local bus route. Street parking is typically available in the area, but check nearby signage before leaving your car.
Petfirst & Farmfirst Veterinary Alexandra is open Monday to Friday from 8:30 am to 5:30 pm, and Saturday from 9:00 am to 12:00 pm. No Sunday hours were provided, so call ahead to confirm availability before visiting outside these times.
You can contact Petfirst & Farmfirst Veterinary Alexandra by phone on (03) 440 2277, or visit the clinic website at https://www.mypetfirst.co.nz/pages/clinic-alexandra for more information.
To book an appointment at Petfirst & Farmfirst Veterinary Alexandra, call the clinic or use the website to enquire. Reviews mention that some pet owners, including travellers, were fitted in quickly for same-day or urgent consultations, but availability should always be confirmed directly.
Consultation fees vary by clinic in New Zealand and are not government-regulated, so call Petfirst & Farmfirst Veterinary Alexandra for a current quote. There is no public scheme or ACC cover for pet veterinary care, and there is no government-published veterinary fee schedule. For procedures or tests, ask for an itemised written estimate, and note that urgent or after-hours care is typically more expensive. Pet owners may also wish to ask generally about private pet insurance or payment-plan options, without assuming the clinic offers a specific provider.
Most New Zealand vet clinics commonly accept EFTPOS, Visa or Mastercard, contactless tap-and-go such as payWave or PayPass, Apple Pay or Google Pay, and sometimes cash, but payment methods can vary. Call ahead to confirm what Petfirst & Farmfirst Veterinary Alexandra currently accepts and whether any pet-insurance claim support or payment-plan options are available.
Petfirst & Farmfirst Veterinary Alexandra is associated in the supplied review summary with emergency triage and after-hours care. For urgent situations, call ahead to explain your pet's symptoms, confirm whether your pet should come into the clinic, and ask whether a home visit is possible, as one review noted that in-clinic care was required during an emergency.
Petfirst & Farmfirst Veterinary Alexandra is rated 4.8 out of 5 from 34 reviews in the supplied data. Pet owners frequently praise the team as friendly, caring, gentle and professional, with positive comments about knowledgeable vets, clear explanations, calm handling, and prompt appointments for cats and dogs.
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Last updated: 16 July 2026