504 reviews
1026 St Mary's Rd G, , MB R2M 3S6
#compassionateCare#thoroughExams#clearCommunication+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the veterinarians and staff for being exceptionally kind, compassionate, and thorough, with clear explanations and collaborative decision-making. Many highlight excellent outcomes and gentle, low‑stress handling across species, including dogs, cats, and a wide range of exotics. Reviewers frequently note the welcoming, clean facility, and several mention same‑day or short‑notice appointments when pets were unwell. Support during difficult end‑of‑life moments also stood out as especially thoughtful and respectful.
💬Common Feedback & Suggestions
While reviews are strongly positive overall, a few owners reported scheduling mix‑ups or difficulty being accommodated for urgent or end‑of‑life appointments, especially for new clients who were required to have a quality‑of‑life exam first. Some felt certain services were pricey or that there was upselling; one dental estimate seemed high, and a few mentioned exam fees for vaccines and even a tip prompt at payment. A small number perceived rushed exams or communication gaps, and one rabbit owner noted a missed issue and lack of a specific vaccine. Despite these concerns, most feedback emphasizes caring service and good value.
🏥Clinic Specialties
- Exotic and avian medicine
- Rabbit and small mammal care (including GI stasis)
- Reptile and amphibian care
- Compassionate end‑of‑life care
- Soft‑tissue surgery and spay/neuter
- Small mammal dentistry and extractions
🏷️Keywords
#compassionateCare#friendlyStaff#thoroughExams#clearCommunication#lowStressHandling#exoticPetExpertise#rabbitAndSmallMammalCare#avianCare#reptileCare#sameDayAppointments#endOfLifeSupport#cleanFacility#fairPricing#highPriceConcerns#appointmentIssues#accessibleCommunication
Overall Ratings
🐾Tips for Pet Owners
- If you’re bringing an exotic pet (rabbits, birds, small mammals, reptiles), mention the species when booking—reviewers note the team is very experienced with these animals.
- For end‑of‑life needs, expect a quality‑of‑life exam if you’re a new client; call ahead to understand the process and availability.
- Ask for written estimates and discuss all options up front—owners appreciated transparent explanations, and prices for some procedures (like dental) can vary.
- If your pet is anxious or reactive, let the staff know in advance—they’re willing to use low‑stress techniques and can arrange alternate waiting options.
- Book early for urgent concerns when possible; while many were accommodated on short notice, capacity can be limited at busy times.
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Last updated: August 5, 2026