873 reviews
2595 Portage Ave, , MB R3J 0P5
#compassionateCare#friendlyStaff#clearCommunication+12
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What owners say
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the compassionate, knowledgeable vets and caring support staff who take time to explain treatment plans and follow up after visits. Many noted smooth spay/neuter procedures, successful treatment of illnesses (including parvovirus), and the clinic’s willingness to fit in urgent cases or stay late. Reviewers also appreciated fair, transparent advice without upselling and strong care for rabbits and other small/exotic pets.
💬Common Feedback & Suggestions
While the majority of feedback is highly positive, a small number of reviewers reported serious concerns about diagnoses or recommendations (e.g., missed cancers, distemper not suspected, or euthanasia suggested when other options existed). A few mentioned curt or rude front-desk interactions and, in one case, a billing error for a service not performed. Some found it occasionally hard to get an appointment, and a handful felt pricing could be high, though many others described prices as reasonable. Overall sentiment remains strongly favourable despite these isolated but important issues.
🏥Clinic Specialties
- Exotic and small mammal medicine (rabbits, reptiles)
- Spay and neuter surgery
- Parvovirus treatment and recovery
- Diabetes management in cats
- Emergency and urgent care access
- Compassionate end-of-life care
🏷️Keywords
#compassionateCare#friendlyStaff#knowledgeableVets#exoticsAndSmallMammals#emergencyAccommodations#lifeSavingCare#thoroughExplanations#followUpCalls#spayNeuter#chronicDiseaseManagement#fairPricing#cleanFacility#highlyRecommended#occasionalRudeStaff#appointmentDelays#billingAccuracyIssues
Overall Ratings
🐾Tips for Pet Owners
- Call ahead for urgent issues—reviews say they often fit in same-day emergencies or stay late when needed.
- If you have rabbits or other exotics, mention this when booking; reviewers highlight strong small-animal and reptile experience.
- Ask for a clear estimate and treatment plan up front; many found pricing reasonable and not upsold, and it helps align expectations.
- Review your invoice before leaving to confirm all services were performed, as one reviewer reported a billing error.
- If a diagnosis or prognosis feels unclear, request a detailed explanation or a second opinion—owners valued thorough communication.
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Last updated: August 5, 2026