121 reviews
6462 ON-93, , ON L0L 1P0
#compassionateCare#friendlyStaff#knowledgeableVets+13
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s compassion, calm demeanour, and clear communication. Many highlighted thorough, unhurried exams, attentive follow‑ups, and excellent outcomes in both routine and urgent cases (from spays to foreign body and porcupine quill removals). Reviewers with anxious or reactive pets said staff were patient, accommodating, and helped their animals settle. Several also noted fair, non‑pushy recommendations and support for working within a budget.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive, with only a few concerns noted. A couple of owners reported slower response via email and one described a booking issue as a new client. There was a single complaint about rising exam fees, and one reviewer was unhappy about a policy declining breeder litter vaccinations. Minor oversights (like a missed puppy bag) were mentioned rarely.
🏥Clinic Specialties
- Emergency and urgent care
- Spay/neuter and soft‑tissue surgery
- Behaviour‑sensitive handling for anxious or reactive pets
- End‑of‑life and euthanasia support
- Feline medicine and cat‑friendly care
- Foreign body and porcupine quill removal
🏷️Keywords
#compassionateCare#friendlyStaff#thoroughExams#clearCommunication#calmAnxiousPets#followUpCalls#noUpselling#fairPricing#priceConcerns#emergencyAccommodations#longTermLoyalty#locallyOwned#greatFacilities#covidSafety#emailResponseIssues#bookingIssues
Overall Ratings
🐾Tips for Pet Owners
- If your pet is anxious or reactive, let the team know in advance—they’re accommodating and may suggest steps like you stepping out during nail trims to help your pet relax.
- For faster responses, call the clinic rather than relying on email, especially for time‑sensitive needs.
- Book ahead when possible, as appointments can fill up; they do try to fit in urgent cases quickly.
- Discuss your budget and preferences—reviewers noted the vets avoid upselling and can tailor treatment plans within budget.
- Expect proactive follow‑ups after visits or procedures; ask for written home‑care instructions by email if helpful.
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Opening Hours
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Last updated: August 5, 2026